Hi,
I took some low light footage on my iPhone 11 pro and it turns out useless because of how much lens flare is visible. It doesn't happen on other phones or digital cameras. The footage looks really bad. Here is an example: https://www.youtube.com/watch?v=5kCu9v7_AGE
iPhone 11 Pro
I recommend contacting Apple support. I called right away after I noticed it, was on the phone for 10 minutes, was offered 4 different options;
I have a local Best Buy in town where I live, so I went in the next day and had them run through their procedures with diagnostic tools and checks, then proceed telling me I could either drive to an Apple store who had the part (2 hour drive) or wait a week for him to order the part. Week passed, got my phone in, took about an hour, presto, new camera setup, much better results.
If you can, definitely do #2 and get the new lens it is by far the best option. I wouldn't do #4 because you could get a refurbished one (which isn't acceptable for an investment like this to get a used item) that likely never had its lens replaced.
Best of Luck
exactly, they have over promised and under delivered. They must’ve Photoshop the **** out of their images that they’ve used for advertising, the video, I can’t achieve any of that in any situation. I have severe buyers regrets. I was in the Apple Store showing them the pictures after the lens replacement. It’s actually worse. The manager says, that’s the way it is, we’re not going to do anything else. It’s a shame, a $1200 disappointment.
I agree with you, look at my post, I have a similar experience and Apple has totally dropped the ball. There is no more support, there are going to offer additional support, they said this is not a defect and this is not a hardware issue. They said these are normal. I strongly disagree, that’s a perfect example of how bad these lenses are. I didn’t experience this with my iPhone X but my 11 Pro Max is the worst Apple product that I’ve ever owned. I didn’t experience this with my iPhone 10 but my 11 promax is the worst Apple product that I’ve ever owned. I cannot return or exchange it
Thanks for sharing, I just watch the video. I noted there is no sun in the background, there’s no light source to cause a flare, so anything that might have been with a light source behind it has been removed from the video.
Here’s a sample video, how do you avoid these? I’ve captured a protester and I was fine the protester through a group of people and no matter what you do, the phone will cast a humongous reflection on anything with a light source that you point it at. You can't avoid it.
I made a collage of sample images from my phone, all of them are horrible, what do you think about these? This is absolutely not normal, my iPhone X max did not do this, my iPhone 11 Pro Max can’t take any pictures with light in the background.
I only have these from when before, I did not go to the Apple store, only bestbuy who is an authorized Apple Repair store, and they opened the phone and gave me an entirely new camera with reapplying everything as they would in the factory
This is not going to be taken seriously until it reaches critical mass and most people either don’t notice the problem or think is normal and/or expected. I pretty sure there are thousands of phones doing the same thing.
I agree, I'm really surprised at the lack of quality of the output of the photos. How does apple achieve all these great photos in their advertising and we're getting complete garbage? My last iPhone, which was the 10 max, was much better in photography, I didn't have all these issues.
HappinessForAll wrote:
I agree, I'm really surprised at the lack of quality of the output of the photos.
Don't go by photos uploaded here; this site doesn't handle full resolution uploads of the photos the 11 Pro Max is capable of.
I do feel differently, my phone is horrible, the pictures I am achieving are not of the quality expected by Apple. Have you looked at the photos that Apple has released, everyone of them are stellar. The review sites I've looked at, the pictures are 10 times better than what I am achieving. I have pictures of the same places, with my iPhone X in my iPhone 11 and I never have these issues.
I disagree, I think everyone is experiencing different results. The review sites I've looked at, the pictures are stellar, they're not like this.
Some of the complaints aren't warranted but some are.
In your opinion, do you honestly think these photos live up to Apples brand promise?
People like William and some other "professional photographers" with perfectly working iPhone 11 would say that its an user error. https://www.youtube.com/results?search_query=iphone+11+lens+flare&sp=CAI%253D
Examples from these sources are not even similar to the video attached in by the creator of this thread. Its not even similar to what I posted or its not even similar to what most people are reporting on youtube https://www.youtube.com/watch?v=5kCu9v7_AGE.
I would love to get rid of that protective glass! I'll do it! They would have to replace the plastic objective lens with a glass one and weatherize the system.
I think some of the night defects I see in my 11 Pro as compared to my SE is that the sensor is capturing much more faint detail which makes it look worse. Its the same defects as the SE just magnified.
I would also love to see a model just for photo enthusiasts. I would be willing to give up some stuff to get a camera that can work in a wider range of circumstances.
I hope so with the redesign. I'm sure there is something out there that no one has thought of yet. They just recently found a way to get rid of chromatic aberration without the use of exotic glass. Whole new process. Somebody can fix this reflection problem.
Iphone 11 Pro Extreme lens flare
