You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
Hello! I just switched from a Samsung galaxy S9+ to the iPhone 11 and I don’t have LTE anymore. The symbol on the top only says 4G and there is no option in settings about LTE apart from VoLTE. On the S9+ I always had LTE so the carrier does offer it, I just can’t seem to be able to enable it. I’m on Vodafone Romania. I have talked to them and they offer no fix for the problem. The internet speeds are abysmal, please help me out.
iPhone 11
Might be a matter of speaking to the right person there as LTE is carrier. However, you can reach out to Apple Support to look more into as well to make sure phone is working as it should
Contact Apple for support and service
Have you updated the software to version 13.1.1? I think there was a data connection bug in previous versions of the OS where sometimes you might not have a data connection despite the phone showing good signal strength.
is your friend using an iPhone on the same carrier as you? My carrier shows LTE but it also shows that in the data settings where your pic showed 4g.
have you tried rebooting your phone? I would go to settings and reset the network settings to see if that clears it up
The internet is very slow and on my friend’s phone it actually says LTE. I can barely watch YouTube in 720p in spite of the fact speed test says I have 120Mb download. Pokémon GO also constantly times out and says no internet.
Yes, I have updated and that did not change anything. My friend is using an iPhone XR on the same carrier, VodafoneRO. I did reboot and I just tried resetting network settings but again that didn’t help.
edit: I wanted to point out again that my settings said 4GVoLTE whereas in yours it says LTE with VoLTE on. That’s very weird since as the first person noted you couldn’t have VoLTE if you weren’t on LTE. Yet somehow that’s all I got.
Model number listed is MWLT2GH/A
That doesn’t seem to start with an A...
Also, gdigenis, I have not tried switching the SIMs but since on the S9+ it works fine I don’t think there is a problem with the physical SIM.
edit: I think you wanted to see if it was A2221, A2111 or A2223 but I can’t really find that info in the About section. That’s all it says
Tapping where you see the MW might make it switch; it may also be on the back of the phone.
My guess here is that the phone you bought isn't LTE compatible in your current region. You'd have to exchange it for another.
~Lyssa
As I said in the initial post, I did talk to them. They said there’s nothing they can do because it’s on my end. As seen on the S9+, the LTE is activated and working on the SIM, it only doesn’t work on my iPhone.
Hello!
Try looking here:
LTE. Find the iPhone that’s right for your country or region.
Model number should start with A: Find the model number of your iPhone, iPad, or iPod touch
Oh, didn’t know that. It’s an A2221. On GSMArena it shows not only that it has the same bands as my old S9+ but actually has more. iPhone on left, S9+ on right. So there’s no way that’s the case.
4g is LTE. You cannot have voice over LTE (VoLTE) unless your are on LTE.
Where did you buy the phone?
~Lyssa
I bought it from eMAG, an online store. Massive brand, I purchased hundreds of things from them and they are trustworthy. I preordered on Wednesday, got the phone this Friday.
are you sure the phone has the correct LTE Bands for your region? I am not sure if there are different models for Asia, Europe, etc. They might work everywhere, I am not sure
I did check that on GSMArena and it does, but I ordered it from an European provider to use it in Europe so there shouldn’t be any issue there to begin with.
Have you tried putting your friends SIM card in your phone to see if it shows LTE?
No LTE options in settings, I only have 4G
