Seeing this after the update to 13.1.1 on a 11 Pro Max, called support still waiting for a comeback on the issue, anyone else seen this yet? Still have not figure out a way to resolve this
Ok. So I had originally started this conversation. I worked with tech support. Sent them the logs from my iPhone and they were the ones that identified the issue as a hardware issue.
Went to the Apple store today. The manager was nice enough to have one set aside for me. Called two nights ago.
Returned the original and received a brand new phone.
I would suggest against going the Genius Bar Route. Been there done that before I got word from my original tech. That it was a HW issue. They will simply force the update via a MAC and the error will go away. BUY.... who is to say it will not return on the next update. Since forcing the update is not a fix. Just a workaround.
the tech suggested a new phone a s since we are all within 14 days there is no reason to use the Genius Bar Route. Just a retail return and re purchase. Took only minutes no questions asked.
I updated to 13.1.2 out of the box. And with the new phone there was no Wideband error
Good luck to all.
I’m having the same issue with an iPhone 7 after doing the update. Anyone else?
Hi,
so you just updated without the need to delete and restore? is still working till now? did you try another update later and never received the same msg again?
Side note
Since my phone was replaced after the 13.1.1 update where the issue first started for me. There have been no further errors for 13.1.2 or 13.1.3. So I suspect some of who were able to clear the error may see it reappear on a future update. Purchased 2 Pro Max phones. And only one had the issue. That points to a hardware issue whatever the cause. If it was both I would have accepted a software issue. I had no issues getting a brand new replacement. That is my suggestion.
Ok so I used an iTunes update to fix the issue. Link https://support.apple.com/en-gb/HT208733
Didn’t wipe my phone either which was nice.
Glad that worked for you. In my case that failed as well. And the logs identified a hardware issue. All good since I swapped for another new phone.
Got this same message after the 13.1.3 update last night. Behaves like a software issue to me. All these people having the same hardware failure after the iOS 13 updates? Weird.
Just got the error after updating to 13.2.3. Had not had it before
Just hit this error after 13.3 installed. Still on hold.
Waiting for a comback from Apple, Ultra Wideband update error
