Hi all - I got an iPhone 11 Pro on release day and have been having issues ever since with my AirPods. The problem that I am facing is only with using them for talking. I can hear audio fine, including music, etc, but when I try talking people can only occasionally hear me. I have reverted back to using EarPods the past week or so, so that I am able to talk on the phone.
Any ideas? I have updated to 13.1.2 and the issue still exists.
iPhone 11 Pro
For whoever is using an iRing or other metal phone holder, if it's placed in a center location on the back of the phone, it'll cause just enough interference to create a static/stutter/dropped bluetooth with AirPods (or other streaming bluetooth device). I went through the software updates and tested other bluetooth devices before realizing it was the iRing blocking bluetooth signals. Once the phone was removed from my case, it works just fine again. So check your cases/iRing/pop holders etc for interference.
Simple fix to such a confounding problem.
Same here
Same exact problem, I took mine to the Apple Store they said there’s no problem with my phone to wait for an update which I did this morning so I have not tested it yet
Still broke. AirPods are great for music but calls I can barely get a few minutes without the sound glitching or dropping out.
Please read all the comments, I think you are missing the whole issue :)
Had exactly same issue after I got the phone 11
git worse after the latest update released yesterday
I have the same issue. I actual switched from the phone 11, to the 11 pro max, thinking its the phone; but it is the software, the iOS 13.2 and 13.3 are trash!!!
Glad it worked for you too @StateOfPlay_UK I can confirm I haven’t had any issues since I posted my resolve
Running IOS 13.3.1 on a iPhone 11 Pro with 2nd Gen Airpod Pro and still same Issue.
That saved my head and my nerves. This solved my problem!
I updated my iPhone to 13.5.1 and AirPods Pro 2D15 , but I still have a problem. 😭
Learned that if I don't initiate the phone call through the AirPods that the garbled audio in/out does not occur, e.g. start the call from the phone with AirPods in their case and then begin using them after the call has started, or if it's happening (because I started the call with them) and I put them back in the case during the call, then take them back out and start using them again, the issue does not occur. Still an annoying issue but have a temporary workaround.
Thanks for the tip on the genius bar appointment, will try that.
So went to Genius Bar and was able to reproduce issue with tech using my first gen. They tried my AirPods in a second gen case just to see if it made a difference. Same issue. Then we tried a demo set of second gen AirPods and voila, no more garble. Not to mention the second gen sound quality is even better than the first gen. They didn’t give me a pair of second gen but they did knock 70 bucks off my purchase since they had no resolution for my out of warranty first gen pair. I’m much happier with the second gens anyway. Battery, Bluetooth range and sound all noticeably improved.
As a side note, did come across a forum post about this Bluetooth issue where the poster had identified that his Apple Watch was somehow interfering. I never tried to rule that out but I do have a series 2 watch in play.
Good luck to those if you still having trouble with this.
Interesting angle about the Apple Watch. I do have a Series 4 so could definitely have contributed to it.
my AirPods we’re luckily still under warranty but glad they at least knocked $ off for you.
If you know somebody with an older iPhone give/sell your series 1 AirPods to them. I was able to confirm that they don’t experience the issues with an XR...must be something hardware related in the 11 range.
It’s a problem with the iPhone Pro. My AirPods work flawlessly on calls through my MacBook Pro and video calls on MS Teams or Skype.
I’m now carrying around a pair of wired pods for any important calls.
I took mine to the Apple Store to the Genius Bar; they looked at them, tried everything I had done and then replaced them with Series 2 for me.
AirPod issues since I got my iPhone 11 Pro
