Hello I was wondering if anyone knows how to get rid of the blank messages in the mail app. After I delete some of my messages they tend to stay around but now are blank. I am not able to delete them over again. It will not let me do anything with them.
iPhone X
I have this issue on with my .att/yahoo account, Gmail seems okay. Here's a fix on an Xr:
Settings>Passwords & Accounts>select affected account>toggle "mail off", wait 10 sec>toggle "mail on">exit settings>open mail>refresh(swipe down)>should be good.
Option (if above struggles): toggle "mail off">exit settings>settings>PW & Accounts>select affected account>toggle "mail on">exit settings>open mail and refresh.
I have this issue on with my .att/yahoo account, Gmail seems okay. Here's a fix on an Xr:
Settings>Passwords & Accounts>select affected account>toggle "mail off", wait 10 sec>toggle "mail on">exit settings>open mail>refresh(swipe down)>should be good.
Option (if above struggles): toggle "mail off">exit settings>settings>PW & Accounts>select affected account>toggle "mail on">exit settings>open mail and refresh.
On my iPhone I went into the Settings app, and clicked on “password and settings” . From there I selected my email account and did 2 things. I renamed the account. And i turned OFF mail. I killed the email app and the turned back ON the mail account. All blanks went away. Not sure if both steps are needed, but that is what I did.
I didn’t have to fully delete the account. Seems to be better, even after a few days.
Hi gjposton,
Welcome to Apple Support Communities. From my understanding, it sounds like you see blank space in the Mail app after email messages are deleted. I’d love to assist you.
For this issue, I recommend connecting to another reliable network to see if the issue persists. I see that your iPhone is connected via Personal Hotspot. Try turning Personal Hotspot off in the Settings app, then connecting to a reliable Wi-Fi network. It's possible that your device's connection is preventing Mail from updating as quickly as expected.
If the issue persists, I recommend taking steps 1-3 here: If an app unexpectedly quits, stops responding, or won’t open. Force quitting the Mail app, restarting your iPhone, and checking for updates can help resolve the issue.
Lastly, consider how your email is synced to your iPhone. Is it via a web email account, or are they synced with another device (i.e. iPad or Mac)? If so, check to see if the issue continues when deleting emails from your other device or from web mail.
I hope this information was useful. Kind regards.
I just started having the same issue.
I went to Settings > Mail and then turned OFF “Organize By Thread”.
I no longer have the spaces. I’ve tried deleting some emails and it hasn’t left any spaces.
No need to delete the whole app, which is more involved when you reinstall it. Simply delete the specific mail account that is causing it. Add the account back after a minute. Make sure you know your password to your mail account before you do this.
My Xr does this periodically. i suspect the cause is deleting emails while out of cell service or wifi range. Im my case its an @att.net (Yahoo) IMAP account. My gmail account on the same Mail app, never has an issue. So it points to Yahoo as the problem, not iPhone. To fix, just toggle the affected account off in settings/accounts & pw's, open the mail app, verify the trouble account is inactive (gone), close mail app, toggle account back on in settings and it's all fixed. You dont have to delete the account, just turn it off/on.
I've posted this fix before, but it gets lost in the thread.
I experimented with turning off various “Threading” options in the Mail settings. When I turned off the “Organize by Thread” option, the blank spaces disappeared and when I turned that option back on, the spaces returned. Not sure how to keep both the “Organize by Thread” option AND have no blank spaces. Hopefully someone else can figure out that one.
BTW... before discovering this, I had already rebooted my phone and turned off and restarted the Mail app with no change in blank spaces.
User level:
Level 1
On my iPhone I went into the Settings app, and clicked on “password and settings” . From there I selected my email account and did 2 things. I renamed the account. And i turned OFF mail. I killed the email app and the turned back ON the mail account. All blanks went away. Not sure if both steps are needed, but that is what I did.
I didn’t have to fully delete the account. Seems to be better, even after a few days.
I have jacked with a million settings on my phone for two months. Finally figured it out today. In the mail settings, all of the options were turned on for threading. After I turned them off, the blank email spaces went away.
No but so far, turning off the “Organize by thread” is still working. As soon as I turn that feature back on, empty spaces come back.
It is 100% the mail app. I deleted it and I downloaded A mail app by the name of spark I’ve had it for two weeks absolutely no problem at all. So I didn’t have any issues with my contacts or other items that iOS tends to incorporate with each other I RE downloaded the Apple app for mail and just shoved it into my utilities folder. I would go back to the iOS mail app if they would figure out how to fix this problem but in the meantime this is been a good fix for me. Steve
I was able to fix the problem by deleting only my Yahoo account and then sign it back in. No further blank space since.
This worked for me. To be clear, I turned OFF organize by thread. All empty spaces are gone.
Turning off the iOS Mail > Organize by Thread option instantly resolved this issue for us.
This is input from a very unskilled iPhone 8 user. I was having this problem and was following the steps mentioned here. When I went to my Passwords and Account Settings, my Outlook Acct was active and my Hotmail account was inactive. I switched the two, and my blank email messages are gone. This may not be of use to anyone, but I thought I’d share just in case.
Mail app leaving blank spaces
