Mail app leaving blank spaces

I was getting the same thing as too. I dont know if I fixed it or not but I can walk you trough getting rid of the blank spaces. First you need to delete the Iphone mail app. Then you need to re-download and install. Next go into your accounts go back in and turn mail back on for google, outlook, ... ect.

At least that gets rid of the annoying blank spaces not sure if it is a long term fix yet.

I'm having the same issue with my G suite e-mail. I kept deleting the accounts and adding them back but the blank spaces eventually come back. My fix was to download Spark Email app and stop using the apple email app.

Happening to me too - and I just did the latest update here on 12/16, restarted my phone, and they are still there. So, it's an issue that needs to be investigated and addressed by apple! This is a new issue, as well.

Same problem for me. Struggling with this for weeks now. Decided to upgrade IOS, so using mail app on iPhone. IOS 13.3, iPhone X and yahoo email. Blanks have come back. Strange that before, If I viewed all inboxes, the blanks were there. If I only viewed the yahoo inbox in mail, the blanks disappeared......now it doesn’t matter what I do, the blanks don’t go away. Tried removing the yahoo account and putting it back......works ok for a while, then the blanks return. Surely Apple can get this fixed???

Same issue for me on my iPhone XS - still. I have now deleted and reinstalled the affected (Yahoo) mail account several times and the blanks keep coming back. My other email accounts through Outlook and Gmail remain unaffected. Could Apple please get round to fixing this?

I have this issue on with my .att/yahoo account, Gmail seems okay. Here's a fix on an Xr:

Settings>Passwords & Accounts>select affected account>toggle "mail off", wait 10 sec>toggle "mail on">exit settings>open mail>refresh(swipe down)>should be good.

Option (if above struggles): toggle "mail off">exit settings>settings>PW & Accounts>select affected account>toggle "mail on">exit settings>open mail and refresh.

I find it incredibly frustrating that this community specialist has marked this as solved simply because he responded. As you can see it is not resolved. There are two ways to resolve this:

1) Allow your customers to choose which default email client they are allowed to use as opposed to dictating that we must use Mail

2) Fix the display issue, this only occurs with my gSuite account, my iCloud account is perfectly fine. I've done everything that has been noted in this thread however nothing actually works. This issue was not there prior to iOS 13 so I suspect it is something within the sync/fetch setting that is causing the issue.

When I delete my accounts from mail, restart my phone and add the accounts back its perfectly fine for about an hour than it comes back. this is incredibly frustrating as I have no confidence if the Apple Mail client has properly downloaded my work email onto my device.

Can someone at Apple please properly investigate this and advise what the issue is.

Agree! This has gone on long enough! We have had 3+ updates lately, and still doing same “blanks”!😡

As for “organizing by thread”, I already had that marked, so that wasn’t the issue (at least for me)

I would think most people were already using organise by thread. Changing this does not make any difference to my Mail display on either iPhone or iPad. This has come about since IOS 13. I have an iPad that happily lives in IOS 10.2 land and does not have this problem.

My wife has been having the same blanks issue with SKY mail on her iPhone 6s as well as the blue unread dot not clearing when mail has been read.

I checked the settings and there was a GMAIL account that was inactive.

I activated it and everything seems Hunky Dory at the moment. No blanks and Unread dot disappearing.

Let's hope it lasts.

She has these SKY and GMAIL accounts active on her laptop via Mozilla Thunderbird.

Maybe having GMAIL inactive on the iPhone only caused the confusion.

Same issue on my AOL mail account after I updated to 13.3 on my mini iPad4 & 11 Pro. Fast Tickets’ solution worked on both devices & even if the blank spaces return, this solution is easier than deleting & reloading the mail app every otherday.

I just started having the same issue.

I went to Settings > Mail and then turned OFF “Organize By Thread”.

I no longer have the spaces. I’ve tried deleting some emails and it hasn’t left any spaces.

My “organize by thread” is turned off and it’s still happening!

And to top it off, now my normal viewing of my emails, only shows like 6...and it won’t scroll down!😡 I have to go into just “gmail” to view ALL (even junk)!

this is very frustrating!! I can’t believe that Apple can’t fix this!!

Folks, obviously the “tech” did a drive by answer and there has been no one follow through. Not even to acknowledge thus is more widespread, and just not a specific email acct. At least someone should pop in to say they know about it and working to find the flaw (with software this complicated, changing code isn’t always a simple fix).

this is being not just ignored, but forgotten. Higher ups likely don’t know terrestrial an issue. For starters find various forums, any and all to report this. If Apple senses future upgrades may lessen, maybe the response will be more concerted.

Another thing to try is begin a new thread. Maybe somebody, more conscientious may jump in. I think most customer service reps (obviously they are not techs) are just managing small fires with a check list. They hit resolved and move on. No one oversees them.

only squeaking wheels get the grease.

It is truly horrible customer service. I have talked to at least 10 different reps. Including supervisors and tech dept. all to no avail. I finally just downloaded another mail app Thru the App Store and I have had no issues.

unfortunately it just is not as easy to use as the iOS mail. It does seem crazy that this can’t be fixed.