Mail app leaving blank spaces

Hello I was wondering if anyone knows how to get rid of the blank messages in the mail app. After I delete some of my messages they tend to stay around but now are blank. I am not able to delete them over again. It will not let me do anything with them.

iPhone X

Posted on Sep 30, 2019 9:37 PM

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Posted on Dec 18, 2019 2:22 PM

I have this issue on with my .att/yahoo account, Gmail seems okay. Here's a fix on an Xr:

Settings>Passwords & Accounts>select affected account>toggle "mail off", wait 10 sec>toggle "mail on">exit settings>open mail>refresh(swipe down)>should be good.

Option (if above struggles): toggle "mail off">exit settings>settings>PW & Accounts>select affected account>toggle "mail on">exit settings>open mail and refresh.


100 replies

Dec 9, 2019 6:11 AM in response to gjposton

I was getting the same thing as too. I dont know if I fixed it or not but I can walk you trough getting rid of the blank spaces. First you need to delete the Iphone mail app. Then you need to re-download and install. Next go into your accounts go back in and turn mail back on for google, outlook, ... ect.


At least that gets rid of the annoying blank spaces not sure if it is a long term fix yet.

Dec 28, 2019 10:45 AM in response to gjposton

My wife has been having the same blanks issue with SKY mail on her iPhone 6s as well as the blue unread dot not clearing when mail has been read.

I checked the settings and there was a GMAIL account that was inactive.

I activated it and everything seems Hunky Dory at the moment. No blanks and Unread dot disappearing.

Let's hope it lasts.

She has these SKY and GMAIL accounts active on her laptop via Mozilla Thunderbird.

Maybe having GMAIL inactive on the iPhone only caused the confusion.




May 26, 2020 1:55 AM in response to gjposton

I'm curious, what happens if you click on the filter button in the lower left corner to filter unread emails?


I have the issue with blank emails too (suddenly happened yesterday out of nowhere). And if I click the filter button, it has zero affect. It still shows the same read emails and blank emails before where it should only show me unread emails. HOWEVER, I also noticed that this odd new behavior only occurs when I'm in the "All Inboxes" tab. If I go to any of my individual inboxes, there are no blank emails and the filter button works like it should. It's super odd. Right now I'm in the middle of deleting all my accounts only to enter them right back in later. Hopefully that will fix this issue.

Dec 5, 2019 2:44 PM in response to jlrhodes

I actually thought I had a six for this issue. I actually did not know you could delete the mail app on the iPhone which I did and then reinstalled it I knew I could delete the email account and re-install that which I have done over 20 times without it fixing the problem. When I deleted the Mail app and reinstalled it it did work for approximately a week but then the blank spaces came back. Something else everyone should know if you use another email app which I have now done called Spark it works very well.

Apr 2, 2020 8:54 AM in response to cristi273

This has been happening on my 8plus with my iCloud account! I also have Verizon.net account and have no problems with it.

I tried to turn off all the thread toggles and all my emails disappeared.

If I leave Organize by Thread on, the emails are back and the blank spaces are gone. Until I look at my other account. When I go back to iCloud email, the emails are there but so are the blank spaces.

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Mail app leaving blank spaces

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