Hello I was wondering if anyone knows how to get rid of the blank messages in the mail app. After I delete some of my messages they tend to stay around but now are blank. I am not able to delete them over again. It will not let me do anything with them.
iPhone X
I have this issue on with my .att/yahoo account, Gmail seems okay. Here's a fix on an Xr:
Settings>Passwords & Accounts>select affected account>toggle "mail off", wait 10 sec>toggle "mail on">exit settings>open mail>refresh(swipe down)>should be good.
Option (if above struggles): toggle "mail off">exit settings>settings>PW & Accounts>select affected account>toggle "mail on">exit settings>open mail and refresh.
I'm having the same issue with my G suite e-mail. I kept deleting the accounts and adding them back but the blank spaces eventually come back. My fix was to download Spark Email app and stop using the apple email app.
I find it incredibly frustrating that this community specialist has marked this as solved simply because he responded. As you can see it is not resolved. There are two ways to resolve this:
1) Allow your customers to choose which default email client they are allowed to use as opposed to dictating that we must use Mail
2) Fix the display issue, this only occurs with my gSuite account, my iCloud account is perfectly fine. I've done everything that has been noted in this thread however nothing actually works. This issue was not there prior to iOS 13 so I suspect it is something within the sync/fetch setting that is causing the issue.
When I delete my accounts from mail, restart my phone and add the accounts back its perfectly fine for about an hour than it comes back. this is incredibly frustrating as I have no confidence if the Apple Mail client has properly downloaded my work email onto my device.
Can someone at Apple please properly investigate this and advise what the issue is.
I would think most people were already using organise by thread. Changing this does not make any difference to my Mail display on either iPhone or iPad. This has come about since IOS 13. I have an iPad that happily lives in IOS 10.2 land and does not have this problem.
Same issue on my AOL mail account after I updated to 13.3 on my mini iPad4 & 11 Pro. Fast Tickets’ solution worked on both devices & even if the blank spaces return, this solution is easier than deleting & reloading the mail app every otherday.
Problem goes away and returns with new mail. Also means you have to update your mail setup on your PC. Otherwise it says can’t get mail as cannot sync. So each time you disconnect and reconnect Yahoo’s mail on the phone you have to update the connection on your PC. Apple needs to fix this problem. It’s been months and no action from them.
From Settings go to your mail account and turn off Threading. Toggle switch off all buttons. Turn the phone off completely and wait a few minutes. Turn it back on and they should be gone for good. Hope this helps.
i finally got the problem to go away I had to delete my mail app and download it again. After I signed in I found that the problem went away.
@gjposton, I did the same but the problem came back. I heard back from Apple Support. They got some logs and their engineering team is studying it to see if there’s anything they can do to fix it.
Turning off, mail- Organize by thread cleared it immediately. Thank you!
Switching off multithreaded emails sorted it for me. Also was a yahoo account causing the issue
Mail app leaving blank spaces
