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Hello I was wondering if anyone knows how to get rid of the blank messages in the mail app. After I delete some of my messages they tend to stay around but now are blank. I am not able to delete them over again. It will not let me do anything with them.
iPhone X
Hi gjposton,
Welcome to Apple Support Communities. From my understanding, it sounds like you see blank space in the Mail app after email messages are deleted. I’d love to assist you.
For this issue, I recommend connecting to another reliable network to see if the issue persists. I see that your iPhone is connected via Personal Hotspot. Try turning Personal Hotspot off in the Settings app, then connecting to a reliable Wi-Fi network. It's possible that your device's connection is preventing Mail from updating as quickly as expected.
If the issue persists, I recommend taking steps 1-3 here: If an app unexpectedly quits, stops responding, or won’t open. Force quitting the Mail app, restarting your iPhone, and checking for updates can help resolve the issue.
Lastly, consider how your email is synced to your iPhone. Is it via a web email account, or are they synced with another device (i.e. iPad or Mac)? If so, check to see if the issue continues when deleting emails from your other device or from web mail.
I hope this information was useful. Kind regards.
I am sorry you are having problems too...hard to work when your technology is NOT working!
This worked for me. To be clear, I turned OFF organize by thread. All empty spaces are gone.
Thanks, turning off the organize by thread seems to do the trick!
Turning off organize by thread worked for me also.
Solved My ***. These support people are full of ****.
Turning off the iOS Mail > Organize by Thread option instantly resolved this issue for us.
Turning off organize by thread and latest update seems to have fixed it
Turning off, mail- Organize by thread cleared it immediately. Thank you!
Turn off “organize by thread”. It’s under settings / mail
I did turn off organized by thread I was hoping that would be the fix and it did last for two days but then the blank spaces returned. I still can’t believe that Apple can’t I fix this problem
It’s weird.
My wife and I both have iphone 6s at latest ios. We both have @sky.com emails She has this problem. I don’t.
She’s having to use Outlook mail app.
Strange!
Has turning off ‘organised by thread’ fixed it permanently for anyone?
It only worked for a day or so for my wife.
Yes fixed it for me
It did nothing to help mine! Very frustrating!!😡
Hi Matt.
I think most people have tried this, but it doesn't last.
The problem creeps back after a couple of days.
I'd be interested if your solution lasts.
Mail app leaving blank spaces
