No Siri audio over bluetooth

Finally fixed..

I have exactly the same issue on my 2014 Toyota Camry with my iPhone 11. Siri will work for map directions or playing music or on a phone call.

However any interaction via “hey Siri” will fail to provide any audio. I can see she is summoned on screen. However she doesn’t listen or speak.

What I have noticed is if I tap the Bluetooth icon in the bottom right when Siri is on screen, I will see two entries for my car audio. When I select the other duplicate entry she will work for that single Siri session (i can then press the Siri icon and continue the conversation$. If I dismiss her and then use Hey Siri again, she will be silent.

Yes I forgot to mention that summoning her through the side button works fine it’s just via hey Siri that it is broken.

Which is a big problem for people in Australia as it’s illegal to even touch your phone while driving. Huge fine and Demerrit points.

I have the same response on three different vehicles. The problem is the same on an Iphone 11pro and an Iphone 10 in all three vehicles. The 10 worked perfectly until I applied the upgrade. The radios were uconnect and Jensen and Alpine.

So I contacted Apple because I too have the same problem. It seems like any phone before the new iPhone 11 will work just fine with Hey Siri.

I currently have a case open with Apple to get the problem resolved. I recommended anyone that is having this issue to also call into Apple because the more users that are having this issue the faster it will get fixed.

I have the same problem on my iPhone 11 Pro that I just got yesterday. I have iOS 13.2.3 and my car is a 2017 Toyota. I disabled and re-enabled SIRI. Same issue. I unpaired the phone and repaired to the car. Same issue. If I remember correctly, I had setup it up as a New Phone when I was on my way home from the Apple Store and it was working correctly, but then when I got home I did a restore from a back from my iPhone X and in the morning on the way to work I noticed this new issue with no audio to my car speakers from SIRI. I started a chat with Apple and they asked me to update to iOS 13.2.3 and re-start the chart. It sill doesn't work. I'll need to start a new chat. I wondered if it was my car so I tried it on my wife's 2017 Lexus and it worked fine!

iOS12 - bluetooth connection worked as expected (I have an old, un-updated iPhone 6S running iOS12 which functions as it should with my car’s bluetooth). iOS13 (and my new iPhone 11 Pro Max) - bluetooth connection fails miserably. Perhaps, in Apple’s calculus, the car’s broken implementation of bluetooth combined with iOS12’s “broken” implementation of bluetooth produced a working (but wrong) result?

Hello

I am using an iPhone 10R and have Bluetooth issues as well with iOS13. If I attempt to initiate Siri by holding down the button on the steering wheel I hear the Siri "beep" but then the connection is ended right away. Before upgrading iOS13 this worked flawlessly. I can still stream music, get directions, and answer phone calls just fine in the car over Bluetooth. For me the issue is only with initiating Siri.

I have the same issue except the power button makes no difference. Tried three cars so far all with same result.

Upgrading to 13.3 made no difference. Works fine with bluetooth headsets - only not working in car bluetooth head units.

Yeah, erased everything, set iphone as new but nothing. Sometimes i can hear siri if i long press the power button, sometimes not, sometimes i get bt disconnected in the middle of the call sometimes not. Streaming music with spotify works flawless though through bluetooth. This just shows how much apple cares about their customers.

danglesdoo wrote:

I wonder if it's something strange like being dependant on the version your phone was on when first paired with the head-unit? I think I upgraded my phone to 13.x very soon and potentially hadn't paired it to the car before then.

Above you mentioned having an 11 Pro, that would have come with iOS 13 pre-installed.

My wife got her 11 Pro before I did, and she noticed this problem in her Jeep Wrangler right away. At the time I still had my Xs Max and did not have this problem in her Jeep, but I was on iOS 12 at the time. Once I updated my Xs Max to iOS 13 then I had the problem, so seems to be an iOS 13 issue and nothing to do with "first pairing". Of course, once my 11 Pro came in I had the problem as well.

Perhaps there is a hardware link too, e.g. does an iPhone 6s on iOS 13 have this problem? Different Bluetooth hardware may act differently with iOS 13, but so far it seems that "lucky 13" is the culprit.

I'm beginning to think that this issue has something to do with how iOS 13 handles phone calls vs. A2DP (audio) Bluetooth profiles -- they're different, and in some vehicles they are managed and set up independently, though most modern vehicles require only one pairing for both protocols. There used to be a way in iOS Bluetooth settings for navigation on which channel to use, but I don't see that anymore (not sure where it was though, LOL!) If Apple removed this capability to switch navigation audio between the Bluetooth "phone call channel" and the "audio (music) channel" then perhaps that is at the root of where things have gone sideways. The double-appearance of the Bluetooth device leads me to suspect this.

For now, keep providing feedback to Apple.

That's true - I'd forgotten that they come with 13. My wife and I both have the same phone - 11 Pro and the symptoms are identical, and have been for every update so far. We have our old models - 6S and SE that i'll test as well.

Your theory about A2DP seems possible - there is definitely some mis-communication happening as the head-units all behave as if there is a phone call during the Siri conversation. What I don't understand is the differences between a Bluetooth head-unit and a Bluetooth head-set - perhaps Bluetooth has particular roles even if they're similar - since the head-sets have a 2-way audio mode where the signal is used for both (and hence has lower quality audio) vs the headphone mode where the full bandwidth is devoted to audio and gets a better quality. Every head-set I have tried so far works fine with Siri.

[edit] this explained the differences to me: https://en.wikipedia.org/wiki/List_of_Bluetooth_profiles#Hands-Free_Profile_(HFP)

Ultimately I just want Apple to stop wasting our time and acknowledge the bug so we can wait for the fix.

I just bought an iPhone XI Pro and am running iOS 13.3 on it. Siri will not speak on car speakers or when hardwired into the car system. (I do not have CarPlay). It’s not a Bluetooth issue. Siri will speak on car speakers if I activate her with the side button, which is difficult an annoying. I have a 2015 Mercedes GLK. My iPhone X did not have this issue, and I was also on 13.3 on it.