No Siri audio over bluetooth

New iPhone 11 Pro Max - IOS 13.1.2 (updated today but issue was same in 13.1.1 ) - I have no siri audio over bluetooth devices. First noticed in my car when asking Siri questions (usually comes through car speakers) but when asked a question, remains completely silent but Siri animation is shown on iPhone and text is on screen (say weather etc.). Music and phone calls are ok but nothing from siri. So tested the same on Bose Mini II SoundLink - same issue - no Siri audio on speaker but does play on iPhone rather than remain silent. I noticed, whilst Siri is in action, the bluetooth icon in the bottom right of the screen, so I press this and it shows two Bose SoundLinks but as soon as I press the bluetooth icon and attempt to switch to speaker, Siri stops. Again, music and calls ok over the speaker. I've tried, unpair/pair, switch off phone, restore etc - same issue.


Just also tried my airpods - siri requests played on phone initially no through airpods. Made a phone call, came through on airpods then subsequent siri request came through on Airpods !


Some clearly not right with Bluetooth on either IOS 13 or iPhone 11 !


Have an iPhone X so going to set that up shortly and test that !

iPhone 11 Pro Max

Posted on Oct 1, 2019 1:50 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2020 6:37 PM

Yep - Same here. Just installed 13.3.1 and now I can hear Siri over my car speakers etc... as it had worked before. Mine is Iphone 11


Did not need to update my vehicle software etc... just needed 13.3.1


Hope it resolves all for you folks as well.


Similar questions

183 replies

Dec 19, 2019 8:26 AM in response to jaseyb257

Good news!!!! iOS13.3.1 beta 1 seems to solve the issue!


Just updated to 13.3.1 beta this morning. I about wrecked when I could hear Siri respond to my request to play music for the first time in weeks in my car! Also tested it with various requests. Worked every time.


Installing betas is VERY easy to do. I've been running them on all my Apple devices for months with no issues. Go here (on the iPhone you want to update, can't enroll into the iOS beta program from a computer!!)


https://beta.apple.com/sp/betaprogram/ (click the enroll link in the enroll instructions)


When you want to unenroll your phone (maybe after the final 13.3.1 is released) read this:


https://beta.apple.com/sp/betaprogram/unenroll


Please reply with your results!


Dec 11, 2019 6:48 PM in response to Lucianmbv

Hi , I’m in Australia and here Apple have acknowledged the problem and have done all sorts of testing including me uploading videos to them of the problems in action and remoting into my phone. They’re calling back Saturday with the results of the testing but I can’t see the problems being fixed before the release a new bug fix iOS . All I say is report it to Apple care , the more people who do it , the faster the fix will be released

Dec 15, 2019 4:38 AM in response to jaseyb257

So I found a work around. Park your car and say hey Siri. Click the Bluetooth icon and select the other input of the car that was duplicated. End the call or whatever on your heads up display. Ask hey Siri again and she will talk however this needs to be done each time. So the issue is definitely with the duplicated second audio device appearing on the phone. I think the issue is with Siri trying to play the output audio over “normal” full quality audio while the interface on the car comes up and switches to hands free calling to play the audio which is a different audio stream at a lesser quality. So the audio is simply being sent to the wrong audio stream while the hands free mode of the car is initiated. Hope this helps Apple.

Dec 20, 2019 2:43 AM in response to skjpope

Hey all,


I have too installed the public beta of 13.3.1 and confirm the issue seems to be resolved in this beta. However, I believe that this feature did originally work in IOS 13.0 and then subsequent updates then broke the feature so let us hope Apple keep this solved !


Just goes to show, all of you that have been blamed or told your CAR is at fault - Apple were wrong and the fact that users are now reporting this as working shows that there was an issue with previous IOS versions. I have done NOTHING to my car - yesterday BT audio didn't work - today after updating IOS - it does !! C'mon Apple, we expect better.


Now I hope that they improve Siri audio as this is TERRIBLE over BT - fine on CarPlay. Music seems ok.

Feb 6, 2020 3:29 PM in response to jaseyb257

jaseyb257,


Exact same issue as you that started with my 11 max pro and iOS 13 back in September/October. Finally resolved with 13.3.1 on my 2012 Toyota Prius with Entune that had worked flawlessly with 8 plus for years. Thrilled I can now go back to being safe and truly hands free without my mute friend Siri distracting me with her poor communication skills. ;)

Dec 19, 2019 5:36 PM in response to michosaba

W00t


OK, multiple reports of 13.3.1 beta working. Looks like we have success. It *has* to go through their quality process before it can go into a mainstream update – Beta is part of that.


While we can’t declare victory until we get the 13.3.1 GA update, this should be seen as a major success. We should see this go GA within 30 days at a guess.

Jan 26, 2020 10:55 PM in response to jaseyb257

Im running iOS 13.3.1 beta 3 and this still includes the Bluetooth fix/Hey Siri over car audio. Siri Bluetooth audio quality is still very poor compared to Car Play and I still have the odd occasion where Hey Siri is not heard so hope these are improved/fixed soon.


Apple seem to be taking their time on this update so hopefully they are looking to get this one right given all other issues with IOS 13 !


if you need the beta, join the Apple Beta Software Program to download and install. However public beta releases may contain some bugs so if your device is critical, hold off until final releases. Use at your own risk.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

No Siri audio over bluetooth

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.