Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID not opening Apple Watch Series 3

Hello there, I recently upgraded from an iPhone 7 to an 11 Pro Max (yeah!)

However, when I open my phone with Face ID, my watch doesn’t unlock.

(When I used Touch ID on my iPhone 7, the watch used to unlock)


Can this be sorted out please or is it a fault? Everything else is working on both and my watch IS paired with my new phone.


Thanks.

iPhone 11 Pro Max

Posted on Oct 1, 2019 11:53 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2019 1:59 AM

Check the 'Unlock with iPhone' option in the Passcode menu in your Apple Watch app. In my case this option was switched off after the upgrade. Not sure why but enabling it should fix your issue.

2 replies

Face ID not opening Apple Watch Series 3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.