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slow usb-c transfer speeds, reliability and Files app bugs, iPad OS, iPad Pro 2018

I've been experiencing unexpected and buggy behaviour of Files app when copying data from and to an external storage media.


iPad OS 13.1.1 and 13.1.2


Files app bugs:

  1. ExFAT formatted drives (both ssd and hdd) cause problems: files copied to external media not visible in Files app. Files app hangs and refuses to recognize drive after leaving current directory while file is being copied
  2. usually SLOW (10-15 MB/s) transfer speed when copying files from iPAD to external media - occurrs for SSDs, HDDs, SD cards, thumb drives, regardless of connection method, file size, file system (exFAT, APFS, OSX extended journaled). Same setups for all Macbook pros I have at hand exhibit transfer speeds reaching max specs for the devices. (all above 100 MB/s) - I can provide more details in subsequent posts.
  3. Frequent errors when copying large folders and files (5 GB and heavier) - files not visible after copy process or drive disconnects during transfer (probably related to exFAT or power hungry devices)
  4. Transfer progress bar inaccurate (finishes at half-revolution around the circle)
  5. Transfer progress bar visible only after changing view mode
  6. Multiple instances of a copied file listed during copy process (might be expected as one could be a partial file, but looks confusing)
  7. Initiating copy - paste from long press menu (as opposed to drag and drop) operation often does not provide visual feedback of the operation taking place - file name and progress bar visible only after view change.
  8. drag and drop copy-pase often drops the file in the last folder within the active directory, and not the active directory itself - minor annoyance for casual use, but for work related issues this can be a major workflow disrupting problem.


General related issues:

  1. For iPad Pro 11 2018 - Plugging in drives rated at 1,4A @ 5V (example: samsung 850 ssd in external usb-c enclosure) causes system crash during file transfer, without the "usb device requires too much power" message - iPad turns off and then restarts by itself. Does anyone know the recommended Watt/Amp rating for iPad Pro 2018 external USB devices?
  2. Inconsistent file transfer speed via usb-c FROM external media to iPad- especially SD cards (connected via Apple USB-C to USB A dongle or directly to usb-c port)


Regarding transfer speed for iPad Pro 2018:

I'd be grateful for a REAL LIFE max expected transfer speed, not the USB 3.1 spec.


Case in point:

Same sandisk extreme pro SD card connected via dedicated sandisk reader and Apple USB-C to USB-A dongle, transferring raw photos of about 30-50MB each. (I've checked batches of 4, 10 and 50 gigs of images)

  • transfer speeds with usb-c equipped MacBook Pros basically max out the card at 160 MB/s
  • transfer speeds with iPad Pros 2018 (checked a few devices) vary from 60 to a bit over 100 MB/s

I observed similar behaviour for other media, such as SSDs, HDDs and thumbdrives






iPad Pro 11-inch Wi-Fi

Posted on Oct 2, 2019 9:33 AM

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Posted on Oct 31, 2019 1:00 AM

I figured the same problem. Transferring speed is quite flawed! Also I don‘t know why there isn‘t a „Remaining Time“ indicator as on the MacBook. It doens‘t make sense, that it‘s that much slower...really should be improved with the next update.


Also: The „Files App“ needs improvements: (1) You should be able to check the size of a folder, otherwise it is hard to check the backup. (2) The remaining space on a disk is yet not visible; also very important for backups.


==> make a feature request!

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58 replies

Apr 4, 2020 2:49 PM in response to Lance Mcvickar

Really?!?


Why do we have to “fight the system” Apple designed; Apple has had ample chance to change to the better - to no avail!


That’s in no way “Pro”, outside the most hallowed parts of the ”UFO” in Cupertino.


Either the system delivers - it does not - or it doesn’t, in which case it is a waste of time to continue to fiddle with this, that or the other band-aid with little or no effect.


That’s only my two cents.

Apr 4, 2020 3:21 PM in response to Kurt Friis

The files app is flawed for sure along with transfer speeds. Too me its all in the software. Apple is doing this intentionally for some weird reason, a lot of users will return their ipad pros because of it. Maybe next years ipad pro will be thunderbolt 3 as a selling point "Now with fast transfer speeds!"... Odlly very few people complain about it on the web and most big youtubers don't talk about transfer rates for some reason like 9 to 5 Mac. I'm guessing the new iPad Pro 2020 has the same issues but have not seen anyone test the transfer speeds yet.


In the end I love the iPad Pro for what I use it for. I can record 48 tracks of audio to it, and get the files off it to my Sandisk Pro pretty quickly now that I am formatted in APFS. I can run eight stereo synths and output them all seperately to my digital mixer. The audio apps have come a long way and the iPad is very powerful as far as CPU processing and GPU goes.

Apple should really fix this issue and then I would have no complaints.


Apr 4, 2020 4:08 PM in response to Lance Mcvickar

Well...

I, on the other hand, connot use iPad on location the way I want to because I have no way of backing up high capacity card without resorting to a bunch of expensive reader/drive combos, which put together negate the the idea of an iPad as a solution in this case - as I'd be better off with any other laptop... and I wouldn't have to use APFS, which is not really the "go to" file system for external drives if anyone on your team uses anything else than macos with Catalina.

(Yeah, I could get the 1TB iPad, but that's even worse for backup management in the long run and it's not really the most cost effective option out there)


Oh, and if true, the fact that errors occur for drives formatted in Mojave and High Sierra shows the immaturity of the system and apparently a departure from the "it just works" motto...




Apr 4, 2020 4:33 PM in response to ruiabreu

RE ruiabreu's problem


could be anything, really, from the cable (could be USB-C but internally specced at USB2 speeds, like the cable Apple includes for charging), could be that iPadOS does not like exFAT - and it is my guess that the card is formatted to exFAT... Could also be the card reader, or the file itself (maybe it's high frame rate or high bitrate or sth) I've also experienced USB-3 UHS-II readers reverting to USB2 speeds when connectind to iPad, and for no apparent reason - it's also so random I could not even reproduce this particular problem - and unlike the APFS bug (?) for drives formatted in HighSierra, as reported by Lance, and apparently, for Mojave as well, as in my case....

May 1, 2020 8:35 AM in response to Korsinou

Right now, the only solution to get respectable speeds to external media is using APFS formatted extrernal SSDs.

Mind you - NOT internal ssds in external enclosures (too power hungry -> may crash iPadOS, at least in my case).


you'd get about 100 MB/s for large files. Smaller - that depends... but generally faster than any other type of media.



May 1, 2020 9:03 AM in response to Korsinou

Korsinou wrote:

APFS ?
but im on windows ! I can't format to APFS and if you use a gopro sd card of from a camera sd, sd card formated in extFAT not APFS ! how do you do with sd or disk not in apfs ?


and why copy file from sd to ipad is fast but not ipad to sd ?

We're all wondering the same thing - only Apple knows the answer :)







Jun 22, 2020 2:39 AM in response to przemja

I have the exact same problem on my new 2020 iPad Pro and can’t easily transfer video off onto my back-up usb 3 sticks or SSD drives.

I’d watched all the YouTube video proclaiming the latest 2020 iPad Pro as the greatest ever for video editing on the go.

Rather than upgrade my PC and android tablet, I bit the bullet and bought the pricey iPad Pro which seemed ideal for quickly downloading my DIJ drone video to preview on the iPad before deleting the drone’s memory card.

The plan was to then edit the 4K video before saving the original files to an external hard drive and my pc.

Researching all the online reviews this should not have been a problem, but alas, I now find it really difficult and extremely slow to transfer all the 3-4 Gb video files to my backup drives.

Not only is it slow but my usb sticks and hub get very hot and the iPad’s file app just stops.

I’ve bought new drives and usb sticks thinking that was the problem.

When I occasionally do get a few video or jpeg files to transfer they are every so often corrupted or are in a totally different folders with some of the viewable jpegs split like a jigsaw!

Not sure what to do other than to try and return the iPad, any other suggestions?

Jun 23, 2020 3:57 AM in response to slarti-bartfast

Why waste time reporting to Apple, what they already know?


It’s no news anymore, and by now we must accept, that either the A-chips with The currently associated hardware and firm/software are not capable of better performance, or - if, and a big if - not the especially crippled write speeds are by design.


Just before Christmas 2019 I started pulling out of the Apple iOS/ipadOS sphere and the ‘orrible iOS 13 debacle, and now my iPad Pro (and other iPads and iPhones) will remain consume-only devices for the remainder of their lifetime with me (one old iPad is reserved for use only in the toil... Really! Keeps the germs at bay ;-).


I finally chose the more drastic approach described here (contains a lot of actual speed measurements - import/export/copy etc):


https://www.dpreview.com/forums/post/63613663


This may not solve your problem, but it did solve mine. Little did I know, at the pandemic would limit my travel opportunities that much this, and probably also Most if not all of the coming, year.


Now my new home-brew and high performance “iClout” shared platform is beginning to show it’s real strength - in flexibility and especially speed wise; also on my external fiber-connection to the outside world.


Starting this month I also decided to pull out of the Mac(book Pro) platforms I’ve used since late 2012 (my latest MacBook Pro 13 was bought start of 2019). I still rely on my Microsoft Surface Pro 4 (my trusted Methusalem Windows 10 Pro based tablet), that runs rings around the iPad Pro’s for my purposes - especially when travel and pen is involved).


The MacOS 10.15 unreliability and bug ridden horror simply was too much for me, and with yesterday’s Apple announcement (new Apple processors, new MacOS 11, Rosetta and whatnot plus phasing out of the Intel platform) my decision was confirmed. I’m no longer willing to be part of the coming “Apple fashion regime” with the (half)yearly seasonal catwalks presenting the - ahem - “new colors”.


I’ve started my transition from I.e. FCPX to DaVinci Resolve 16 (and other tools), and before Apples transition “side effects” set in in earnest for “real” users, I’m probably completely moved away from the platform.


Apple’s “overall platform integration ideas” are commendable, even interesting, but the lack of reliability, no obviously sane quality control, and now the prospect of a completely closed “Apple world” with the negative connotations of the miss in actual performance quality the last few years - by some called “code rot” - has sent me off the future Apple platform completely.


I’m simply not willing to be in any way or form involved in the transition to Apples new frontier!


You may, of course, have other priorities, but my decisions were confirmed after listening to yesterday’s Apple WWDC keynote. I’ve reached the ripe age, where I don’t even buy green bananas, and I’m certainly not willing to squander several, if not many, of my remaining years in this world on Apple getting the new platform circus on track.


If the current state of the iPad I/O is anything to go by, then... you probably get my drift by now ;-)


Regards



Jun 23, 2020 6:37 AM in response to dimas150

...and as a former software engineer (used to code device drivers for Sun Microsystems and IBM) WE BOTH KNOW that “files” is a simple app... I believe apple is not focusing on that because is not “shiny enough”.


But remember there are other people in the world that needs to get more than share instagram and make avatars to share.


Maybe I am asking too much as a customer to be able to transfer my files, know if the file was copied and how long it’ll take to copy”. I am a Apple user since 6502 and I used locksmith to copy floppies (google it) and PLEASE apple work on it.


Right now my iPad only works professionally for Lightroom (because of their cloud services). So I can “doodle” on my iPad and do the real work on my desktop PC.


I am sad, disappointed and feeling betrayed since I have to wait generations to get things in and out of my iPad “PRO” 12.9 2020 1TB.

Jun 23, 2020 9:03 AM in response to Kurt Friis

I like my iPad for photography and mundane things, but it’s really hard to get our of the apple bubble... iCloud you cannot “offload” files from the device, solution? Buy 1TB device :)


I just wish that Apple get into the boring part of the business too... I/O as example...


And to your point, Apple margins are amazing... Why not take 1B (just a tiny part of they have in cash) an invest into it?


Oh... It’s called the NEW MAC :) migrating from x86 to ARM (“cough” A-bionic processors)


Can you imagine buying the new Mac, do all your “real work” and when exporting your file to your customer at blazing USB2 speeds? AHUahuaHUaHUa


I am browsing the new AMD processors for a desktop... I cannot take 2 hours to export JPG and MP4 files out from my iPad to a SSD.



slow usb-c transfer speeds, reliability and Files app bugs, iPad OS, iPad Pro 2018

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