iPhone ringer volume keeps turning down

Since upgrading to iOS 13.1(now 13.1.2), the volume on the phone that that I normally have set on maximum level, keeps lowering on its own to about 25%. I became aware of the problem when my alerts (email, text, other alerts) were often barely audible if phone was in my pants pocket.


I can raise it back to maximum and it can lower on it's own within a few minutes even if the phone has not been in use, having any activity, or even wakened. One I time raised the volume, plugged it in to charge while in the car, picked it up less than two minutes later and the volume had dropped. In a thirty minute timeframe of checking, the volume dropped four times. The phone has now gone an hour without the volume changing so doesn't appear to be time related.


All though these events I did not use (or touch) the side volume buttons other than to raise it back to my normal levels.


Under settings/sounds & haptics, the Change with Buttons is on and does function.




[Re-Titled by Moderator]

iPhone 8 Plus

Posted on Oct 2, 2019 11:24 AM

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Question marked as Top-ranking reply

Posted on Oct 4, 2019 11:37 AM

Hello Derryl S,


Thank you for using the Apple Support Communities! It's my understanding that you have an issue where the volume on your device appears to be lowering on its own. I am happy to help.


I have a few questions to gain more details:


-Do you have any wired, or Bluetooth headphones connected to your iPhone when you notice this behavior? If so, when you disconnect the headphones, does the behavior remain?

-Do you use a protective case on your iPhone? If so, when you remove this, does the behavior continue?

-Does your Volume key feel stuck or sticky in anyway?

-When you restart your device as normal, is there improvement to this issue: Restart your iPhone, iPad, or iPod touch - Apple Support.


If you're using an iPhone X or later, please check to see if 'Attention Aware Features' is enabled, which lowers the volume of alerts: About Attention Aware features on your iPhone X or iPad Pro - Apple Support.


If you continue to have the same issue, please try a force restart next: Force restart iPhone - Apple Support.


Reach back out if you need continued support.



Take care.

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iPhone ringer volume keeps turning down

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