Apple watch S4 call failed

I can not imagine this is provider related as many people face the issue while having different providers. (I am in The Netherlands so using a Dutch provider.)

I will go to the apple store over here any time soon and hope they can help out.

I have the same problem. I wonder why isn't fixed yet. It's an important function that we want to use on our apple watch.

I have iPhone SE iOS 13.3 + Apple Watch series 4 Watch OS 6.1.1 (17S449)

Waiting for problem solving APPLE!!!

Dealing with the same issue! Just got a series 4 gps/cellular in 12/19 and it was working great for a month. A week ago, the whole “call failed” started. I have an iPhone XS. iOS 13.1.1 on phone and iOS 6.1.1 on watch

Could Apple's staffs answer my question please?

The question is that now we know the issue and you (Apple's staff) also know issue for around 3 months, so is this fixing in your queue and if yes, please tell when this issue will be fixed or you just ignore this issue and want me to solve by buying a new iPhone?

I have the same issues with the AW S5 and iPhone SE. Both running the latest OS. Very frustrating. Just got the watch yesterday and when it's connected to my phone it's virtually useless. Works seamlessly connected to the WiFi. Phone by itself works seamlessly as well.

It’s more than “depressing”. It’s a SHAME. Apple support has bounced me from an advisor to another. I’ve spent hours providing infos, diagnostic files... Hours! Apple consider my time’s value zero, apparently. Apple still ignore or minimize the huge impact this bug has on our devices. Since september! We can’t use them as advertised (and as we payed for). My Apple Watch works at 10%now. Almost useless. Since 3 months. And apple’s answer is: it’s your problem. We have to raise our voice. It’s our right! This silence is not acceptable from a brand who speaks about rights, dignity. There’s no dignity in treating customers like this.

We started plaing game named “Try to solve my problem” with Apple Support again after two month. They are still losing. :) Hours on phone, trying everything and... still not working. Good job Apple. May be is now time to start “Think Different.

Are you serious?

There's nine pages of complaints. also there's no sign in under general settings its just under settings.

Thanks for at least trying to help that's more help than we get from APPLE.

Hi illusion513! I have thought about the same thing and came to your same conclusion. These are all unresearched points on my part, but...

I think Apple Watch owners represent, on average, a more technology "invested" subset of Apple product owners...and a more affluent subset.

Such people tend to upgrade their phones more often and so there is not a lot of iPhones 6s and 6s+ owners who own CELLULAR enabled Apple Watches.

iPhone SE owners are outliers with regard to the above because they do not have an upgraded version of their small form factor iPhone to buy. So they have held onto their SE's like an alligator holds onto its prey.

Who knows what the real reason is, but I don't see how it could be the hardware or software as the two devices, according to everything I have read, are the same device except for their screens, cases, and battery size.

With the highly rumored release of the successor to the SE to be released as soon as March, it will be interesting to see if the number of Apple Watch complaints drops precipitously because these original SE owners will buy the next generation model with modern internals that seem to have no problems with call functionality.

I hope Apple does not consider that a way to solve the problem as I am a larger screen fan and am waiting for the release of the iPhone 12 to finally bid my 6s+ a tender adieu.

Kind regards, Mr. Luigi

Mr. Luigi,

Your points do exactly describe me to a T. I am highly technology invested and affluent. I bought an Apple Watch, and subsequently bought an upgraded version. I bought the most expensive version of the iPhone SE when it came out and today would buy a identical form factor upgrade iPhone even if it cost $1000. I have replaced the battery in my SE, and likely will again as I hear that the SE2 will be a larger form factor. I carry my SE in a Lifeproof case that I replace every year to protect that phone that I consider irreplaceable.

Last year I bought a macbook air and this year I bought the newest iPad (my third).

So maybe you have hit the nail on the head.

I totally agree: our AW paired with iPhone SE work at 10% of their function since more than 4 months (but we payed them 100%). This happens (again, SINCE MORE THAN 4 MONTHS) In the total absence of an official statement from Apple.

I ask firmly here again: what can we do in order to get answers, solutions?

You can add me to the list. I'm a retired software Engineer, and I have never seen a company treat their loyal customers this way. Since the OS 13 update, all my calls from my apple watch fail. I have read and have tried all listed remedies. I employ the Apple Engineers resolved this problem as soon as possible.

I can unfortunately also confirm that updating to the latest releases of WatchOS and iOS did not change anything. Really sad that IPhone SE owners with an Apple Watch are left with an almost useless product and no official response from Apple at all.

Wife: iPhone 6s. Me: iPhone 6s+

Wife: Cellular Gen. 3 Apple Watch. Me: Cellular Gen. 4 Apple Watch

I have been able to restore cellular calling. But, I did this before the recent updates. Unfortunately, I went though so many strategies, I don't remember which one worked. But, luckily, the recent updates didn't break anything. Since the SE and 6s series have the same hardware internals, it is puzzling why I "lucked out" and the SE owners have not.

Since Apple appears to be quite disinterested in this problem, maybe we can crowd source some information here to try to narrow down what could be the problem. I don't believe the cellular carrier is the problem, but let's get that out of the way first.

If folks can simply reply with the name of their cellular carrier, we can cross off that as a potential problem.

Me and The Wife --> VERIZON

I've been playing again game "Can you find the problem?" with Apple for about a month now. I tried everything. Hours on the phone with Apple Support. Pairing, evaporation, clean installation, etc. etc. Nothing helps. The latest update does not solve the problem either. It will be 5 MONTHS!!! I've been working with Apple for about 20 years and I've never experienced this before. I don't know what to do more.

iPhone SE 13.3.1

Apple Watch 4 Nike 6.1.2