Apple watch S4 call failed

I’m sorry to say that, but I did all this and didn’t solve. But thanks for the advice.

This is my opinion about this insane OS update (as I posted above, I’m in the same boat as all here):  ok, issues  could happened, complexity (=bugs) is the price we have to pay for innovation. BUT. There’s a limit, I think.  We aren’t voluntary, we pay for products. It’s the minimum  to ask that products we pay work as advertised. Since 3 months a serious bug has made my 2 devices useless (Apple Watch and AirPods). I’m in contact with Apple Support by phone, after 3 months the answer is:  there’s no workaround and we ensure that a new Os release will probably solve the issue. I also kindly asked via social an official Apple position, the answer is “we only provide support for troubleshoots”. That’s all. And since there are no solutions (till now) we are left to ourselves. 

A software update made 2 devices useless since 3 month? It’s your problem, seems Apple say. 

Nothing about an official position (“magical” now for Apple means deny issues or let them disappear). 

They don’t admit mistakes, they let customers with issues months. Nothing about a compensation or at least a roadmap. Before they partially admit the issue, they made me do the useless, boring procedure: fresh install, reset, pair, unpair, send us a video, diagnostic. Ok, its a a standard procedure. But I sense  this procedure  is more and more  a “clever” way to take time. 

I  call all this: “arrogance”. And almost unacceptable. 

Am I too demanding ? 

Reading your lines, I just updated my AW S4 to 6.1.1 but not the iPhone SE and as you know everything works perfectly like before watchOS 6.0. I will try not to update IOS until Apple launches definitely software versions without bugs. This is so frustrating and annoying, Apple really disappointed us.

Unfortunately bugs appear again although I didn’t update the iPhone, then this is not even a temporary solution. AW S4 6.1.1 with iPhone SE 13.2.3 = the same bugs reported

The situation is terrible, where is the Apple support? Two possible scenarios, first one Apple engineers doesn’t know how to solve the problem or second one Apple doesn’t care their customers, not sure which one is worse. I think they don’t pay attention to this forum.

A friend of mine just got his Series 4. He has an iPhone X and he has two devices showing up in Health app. I also tried 4 different phones and two Series 4 watches. All had the same issues. I made video recordings and photos too. Submitted to Apple. I wonder if they are going to do anything about it. I personally doubt. Today’s Apple led by Tim Cook is very different to that of Job’s. The motto “It just works” no longer applies.

Yesterday, I've got a public email from AppleCare Help Desk. It was from a person who introduced himself he is gathering additional details for this issue( Watch S4 call fail) on behalf of Apple. He wanted to talk on the phone about the issue whenever I am free time, so I am gonna call him when the time I am possible during the week. I think It might be a good sign that at least now Apple starts watching this issue. I think they contact not only me. Is there anyone who got an email like me?

Very smart solution, then we just have to bring with us in our pockets a portable wifi router, in order to solve the problems. If you read the five pages we have talked about that, the watch works when is connected to a wifi instead of Bluetooth iPhone, that isn’t new news and that doesn’t solve the problems. Thanks

I still have the same problem Apple Watch 4, 6.1.1 and iPhone SE, 13.3. My wife has an iPhone 6 and an Apple Watch 3 both in the latest version available and also has the same problem. As always Apple very good words but does not offer a solution, it only says that it restores factory and try.

iPhone SE IOS 13.3

Apple Watch 4 Nike gps watchos 6.1.1

issues since watchos 6 and iOS 13 (before this insane “upgrade”, no issues).

bugs:

calls drop (or even impossibile to make) using Apple Watch

AirPods disconnection every time I invoke Siri on my Apple Watch

Siri unresponsive or very laggy

since 3 months 2 Apple devices are useless. 3 months.

Apple please do not delete my response when I provide constructive criticism based on MY OWN experience. You don’t have the right to deny the factuality of my experience with your products concerning call failure and connectivity issues. Yes, I still believe it is outrageous to have the audacity to deny the problem exists with watchOS 6. The problem is not that technical issues exist, the problem is that there is corporate denial behind it. Calls do fail every day, Siri when evoked lags or doesn’t respond at all, created playlists show up as duplicates and so on.

I tried to reset, wipe clean watch and phone multiple times without any success!

I think we all have to use a polite and constructive approach here on this forum. But yes, Apple has also to provide a better communication. It’s 3 months Apple. And it’s not a minor issue. It’s a bug That impacts heavily on devices use, making them almost unusable. 3 months. I’ve spent (i’d better say, wasted) my time, hours at the phone with Apple support. I’m not at my work place, where I have a strong wifi in these months, so in order to send “big diagnosis files” to Apple support I had to do very “extra fatigue” to be collaborative. Nothing helped till now. I’m not payed for this. I’m “just” a customer. I payed for devices That a software update has made useless. And there’s nothing official from apple. It seems like apple says “it’s your problem”. That’s unacceptable.

I have this problem, too. Iphone SE, Ios 13.3, AW 6.1.1 (series 5):

1) Calls will fail after about 1 minute

2) cannot make calls out.

3) cannot receive calls altogether because they immediately fail when I press answer

It is interesting that the problem seems focused with older iPhones like the SE (as mentioned earlier, my wife and I are “packing” iPhone 6s and 6s+, respectively). Different iPhone models get different versions of iOS to accommodate different hardware. I wonder...

I totally agree. It seems Apple has “forgotten” older devices. I do hope not intentionally. And I still think apple is managing this issue in the worst way. They HAS TO provide an official statement. And solutions. (And yes: WatchOS 6 and iOS 13 are my worst experience in 25 years as loyal and happy apple customer. our “beloved” iPhone SE reboots, often when battery is around or under 40%. Its an embarrassment, Apple.

i’ve read your post on my email before it was erased here, Fernando. I can confirm it was polite, calm, kindly assertive. Apple is managing this case in a very unusual “non Apple” way. An issue has more then halved main functions of our devices. We are patient, we use kind but still and decided words. We waste time in order to provide info that could help engineers to solve this HUGE issue. Since 3 months!! Apple, HAS to hear our voice, HAS TO provide info. This case begins to become a case of study.

I got a warning from the apple staff that rules these communities, threatening me with a suspension for my inappropriate posts. Definitely Apple has changed or I just realized how they really work and it’s scary. Be careful with your comments, they are monitoring this forum not to help us but to maintain the integrity of the brand. Congratulations Apple, you have lost a customer forever, well done. Probably this is my last message here, cause I will be banned.

If you iPhone SE mates can read this message, I wish you all Good luck.