iPhone 11 call volume extremely low

There are two problems here.

1. people not removing the screen protector or putting a new one on wrong = easy fix.
2. none of the above apply to my situation, the iPhone 11 Pro has very low in call volume, same for listening to answerphone messages, switch to speakers and volume is fine. My wifes iPhone 7 also developed same issue recently.

Apple chat support unable to diagnose suggested Genius Bar, but no slots available!!

I Have reported it to Apple feedback but dont hold out much hope.

Hello Okliw112 and welcome to Apple Support Communities.

It appears you are having some issues with call volume on your iPhone 11. I'll be happy to help with this. The following article goes over some steps the may help in this situation:

If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone

Best Regards.

I bought the new iPhone 11 and the call volume is extremely low. The phone cost a lot you would think it’s a good product I tried to increase the volume but still does not work. I have to use the speaker which not cool. Is there a FIX for this issue I would need to return this phone.

It is NOT the plastic. It’s volume is just too low. When I listen to conference calls, the room has to be quiet in order to hear. When I turn it up to max, it reduces the volume on its own.

It’s a HARDWARE issue. I didn’t have this issue until Apple updated its software.

Wow!! Thanks for the suggestion. I was waiting to get a screen guard before removing the plastic cover and I went crazy trying to figure out why the incoming volume was soooooo low. Finally I read your reply and lo I could hear loud n clear!!!!

Thankyou for sharing 🙏

I took the plastic off but..... I installed a plastic screen protector.... upside down. It was covering the sound pick up. I was able to remove the screen protector and turn it right side up , now my volume is fine!

Is the plastic that covers the screen! Take it off and then you will hear the voice loud when your talking with someone in the phone. I was about to return it and get a new one or fix but is the plastic that was interfering with the income voice .

Yeah. Got my Pro Max today and of course got a decent case and shield. I started messing with things (new Apple owner) so I thought I had messed up somewhere silly because I could barely hear anybody. Ohhhhhh it was silly, alright.

I put the shield on the wrong way, notch on the bottom. So in this case the issue was the lousy interface between my phone screen and my chair.

When I received the new Iphone11 I too had the same issue on low hearing.

Just I removed the temporary protection sheet blocking the speaker.

It became normal.

My sincere suggestion is that Apple must print this info on the top of the temporary

protective sticker to avoid people getting disappointed unnecessarily with Apple!!!!!

Krishnan11

I agree, my issues have only started happening since the last update. It needs to be fixed, and quickly.

Have the same problem. Was working fine till the recent update. Have you been able to solve it ?

This happened to me at first and I actually called my cellphone provider and got a replacement and it happened again. The reason why is because I had kept the plastic that covers the screen on the phone at first when using it and that was messing up the phones sound indicator. Both phones work fine after I took the plastic off.

First I would attempt to uninstall and reinstall the application.

If issue persists attempt to force restart. To force restart quickly click the volume up button click the volume down and then hold the power. Keep holding the power button until you see the device restart.

If this issue started to occur after an update I would invest in updating it again we are currently on iOS 13.2.

If Issue persists I would attempt to contact Apple support.

This is not a solve for me. Removing the plastic was the first thing I did prior to setting up the phone and using it. The volume is unusually low. I thought this phone would perform better than my iPhone 7 but sadly that is not the case. Very disappointed.