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iPhone 11 call volume extremely low

I just purchased the Iphone 11 and updated to iOS 13.1.2.


When making phone calls and whatsapp calls the volume is extremely low. I have to put the phone on Speaker mode to hear anything.


The volume is set to max.

I have switched Bluetooth on and off.


Any ideas?




[Re-Titled by Moderator]

iPhone 11

Posted on Oct 3, 2019 2:04 AM

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Posted on Oct 31, 2019 4:37 AM

I bought the new iPhone 11 and the call volume is extremely low. The phone cost a lot you would think it’s a good product I tried to increase the volume but still does not work. I have to use the speaker which not cool. Is there a FIX for this issue I would need to return this phone.

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Oct 31, 2019 4:37 AM in response to Okliw112

I bought the new iPhone 11 and the call volume is extremely low. The phone cost a lot you would think it’s a good product I tried to increase the volume but still does not work. I have to use the speaker which not cool. Is there a FIX for this issue I would need to return this phone.

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Nov 17, 2019 11:02 PM in response to Rmadridnumber10

Wow!! Thanks for the suggestion. I was waiting to get a screen guard before removing the plastic cover and I went crazy trying to figure out why the incoming volume was soooooo low. Finally I read your reply and lo I could hear loud n clear!!!!


Thankyou for sharing 🙏

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Nov 9, 2020 7:12 AM in response to JQUPNORTH

There are two problems here.

  1. people not removing the screen protector or putting a new one on wrong = easy fix.
  2. none of the above apply to my situation, the iPhone 11 Pro has very low in call volume, same for listening to answerphone messages, switch to speakers and volume is fine. My wifes iPhone 7 also developed same issue recently.

Apple chat support unable to diagnose suggested Genius Bar, but no slots available!!

I Have reported it to Apple feedback but dont hold out much hope.

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Oct 5, 2019 10:06 AM in response to Okliw112

Hello Okliw112 and welcome to Apple Support Communities.


It appears you are having some issues with call volume on your iPhone 11. I'll be happy to help with this. The following article goes over some steps the may help in this situation:


If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone



Best Regards.



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Aug 15, 2020 6:57 AM in response to hlapple

A large number of users are reporting this problem on different iPhone models. I believe I have tried all of the suggestions that have been made in the responses to these low volume reports. I have to use the speaker to hear most phone conversations. I have reported this issue on the Apple feedback page. It would be helpful if you reported the problem there as well. That's the best way to report this issue. Apple does not monitor this forum.


iPhone 8 / iOS v13.6.1

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Jun 25, 2020 4:42 PM in response to Okliw112

When I received the new Iphone11 I too had the same issue on low hearing.

Just I removed the temporary protection sheet blocking the speaker.

It became normal.

My sincere suggestion is that Apple must print this info on the top of the temporary

protective sticker to avoid people getting disappointed unnecessarily with Apple!!!!!

Krishnan11

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Feb 17, 2020 8:43 AM in response to Okliw112

I am having the same problem. I bought the 11 Pro in October. I will be using it and suddenly the volume stops working; volume slider is all the way to max. The only thing that fixes it is re-starting, and I had to do that twice to get it to start working yesterday. I have never had this problem before, and I've had an iPhone going all the way back to iPhone 3. I need a solution!

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Apr 23, 2020 1:47 PM in response to Rmadridnumber10

Yeah. Got my Pro Max today and of course got a decent case and shield. I started messing with things (new Apple owner) so I thought I had messed up somewhere silly because I could barely hear anybody. Ohhhhhh it was silly, alright.


I put the shield on the wrong way, notch on the bottom. So in this case the issue was the lousy interface between my phone screen and my chair.

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iPhone 11 call volume extremely low

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