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iPhone 11 call volume extremely low

I just purchased the Iphone 11 and updated to iOS 13.1.2.


When making phone calls and whatsapp calls the volume is extremely low. I have to put the phone on Speaker mode to hear anything.


The volume is set to max.

I have switched Bluetooth on and off.


Any ideas?




[Re-Titled by Moderator]

iPhone 11

Posted on Oct 3, 2019 2:04 AM

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Question marked as Top-ranking reply

Posted on Oct 31, 2019 4:37 AM

I bought the new iPhone 11 and the call volume is extremely low. The phone cost a lot you would think it’s a good product I tried to increase the volume but still does not work. I have to use the speaker which not cool. Is there a FIX for this issue I would need to return this phone.

66 replies

Sep 4, 2020 4:23 AM in response to pareekrahulrp

I was thinking this might be a software issue because so many new phones were having this problem. After several months I finally gave up and checked with a local phone repair shop that offers ear speaker replacement service. The technician replaced the ear speaker which solved the problem. It's difficult to know if that is what's causing the problem for so many users.

Oct 31, 2019 10:44 PM in response to Okliw112

First I would attempt to uninstall and reinstall the application.

If issue persists attempt to force restart. To force restart quickly click the volume up button click the volume down and then hold the power. Keep holding the power button until you see the device restart.

If this issue started to occur after an update I would invest in updating it again we are currently on iOS 13.2.

If Issue persists I would attempt to contact Apple support.


Feb 17, 2020 8:43 AM in response to Okliw112

I am having the same problem. I bought the 11 Pro in October. I will be using it and suddenly the volume stops working; volume slider is all the way to max. The only thing that fixes it is re-starting, and I had to do that twice to get it to start working yesterday. I have never had this problem before, and I've had an iPhone going all the way back to iPhone 3. I need a solution!

Sep 22, 2020 4:27 PM in response to Okliw112

I went to the Genius bar today. I ran into the same problem. After running several tests on my device. A couple issues were detected with their assessment software on the earpiece of the device . They end up cleaning it with some kind of cleaning swab a pencil and some other tools. It did the trick. (please note that the dust was not showing on the earpiece whatsoever). I was afraid it would not work. But I was relieved. The tech told me if it had been the case, the screen would have to be replaced.

Oct 11, 2020 5:42 PM in response to AlisonHebby

Oh, wow, ya’ll are absolutely amazing! I never thought about where the speakers are on my new iPhone11. I invested in a rugged Speck cover and a Zagg screen protector as soon as I got it. I, too, had unwittingly applied my Zagg screen protector over the speaker at the top of my phone. So that’s why the protector has a notch in it! Duh. Fortunately, I was able to get the Zagg protector off, turn it around to put the notch over the speaker, and voila! Problem solved. I couldn’t imagine Apple would really sell us all expensive phones that could only work properly without any protection — that would get outrageously expensive really fast. Many thanks to all! And Apple, too!

iPhone 11 call volume extremely low

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