iOS 13.1.2 - Email not being marked as read when I read it

Same problem. Emails that I read appear as unread — and when I try to move emails to folders, they don’t move. I have to read and move everything twice. This has really slowed my work. And now that I’m traveling, I can’t clear my inbox. Ugh!

Try going in to your outlook or office 365 account from a computer web browser and removing all mobile devices. Do this by opening outlook online then settings >all settings >General > mobile devices. Then remove the account from your phone through the passwords and accounts. Finally, add the account back. It seems the upgrade to ios13 creates another iPhone activesync object within the office 365 account. Once the objects are removed and only one is created again, it works fine.

This seemed to work for me so far.

I’m not overly familiar with Gmail configuration, but I know gmail has device management capability and there is a way to remove old device accounts.

Have you removed the device from within your Office 365 account? Mine has worked fine after doing this.

My earlier post:

Try going in to your outlook or office 365 account from a computer web browser and removing all mobile devices. Do this by opening outlook online then settings >all settings >General > mobile devices. Then remove the account from your phone through the passwords and accounts. Finally, add the account back. It seems the upgrade to ios13 creates another iPhone activesync object within the office 365 account. Once the objects are removed and only one is created again, it works fine.

This seemed to work for me so far.

I’m not overly familiar with Gmail configuration, but I know gmail has device management capability and there is a way to remove old device accounts.

After I received your previous post on this earlier, I advised my co-workers to try this. Interestingly, I did not have any duplicates in my own outlook account... and my mail has been working flawlessly. So, I'm waiting to hear back from the others in my office to see if they find duplicates there. Even if they don't, I'll advise that they remove the ActiveSync objects for their phones and re-add their emails. This is the most promising lead I've seen. So far as I can tell, this issue only affects outlook accounts for the people in my office.

I'll report back when I hear from others.

Neither resetting network setting nor removing devices as ActiveSync objects helped with my problem.

It seems more and more like if the messages are "new" and still being downloaded/processed in the background, then I see the read-delete error. If I am working with older messages, they process properly.

Having the same issue even though I’m using Hotmail, and not Gmail, on my Outlook. It’s annoying because I have to load every email twice to have it marked as read, or to have it deleted, or to have it moved.

I opened a ticket with Apple since the problem returned for me. I have a call scheduled for tomorrow morning with an Apple engineer. I’ll see what they have to say. Hopefully I can get an official bug reported.

I am having the same issue, deleting emails and they still appear and they do not mark as read.

I removed the outlook active sync from mobile devices and added back but the issue still exists. I have outlook, gmail and hotmail accounts and they all have the same issue.

Anyone have any luck?

I’m still having this problem after the iOS 13.2 update. I have deleted My Gmail account and reinstalled it and it still happening. It’s very aggravating. Does anyone have any successful workarounds? How hard can it be for Apple to fix this!?!

I’ve had the same issue with all iterations of iOS 13. Only with my Office 365 exchange account. Gmail and yahoo no issues. Tried the active sync and network setting reset to no avail. I’ll pay attention to the old vs new messages still downloading fully that those do generally seem to be the problem messages getting the status to change to read.

I have installed 13.2 on my iPhone 8. When I emptied my trash email folder, the first few attempts, it wouldn't delete anything. Finally it did delete the trash emails, but it took the majority of my active email folder with it! Even flagged messages were deleted!

I reset the network settings as some people on here have suggested but it made no difference. Emails still not being marked as read until I’ve read them twice, and emails only move to a different folder when I move them a second time.

To my untrained eye this looks like a problem to do with how emails are downloaded to the phone because when I go to the inbox, even though the app icon is showing new emails, the emails only download a few seconds after I’ve opened the inbox, whereas they used to be there immediately.

I followed the advice above and reset my networks. It resolved the issue.

However, the problem came back when I had Outlook opened on my Surface Pro (ie emails would appear in my Outlook on both my Surface Pro and on my iPhone, and when I tried to open the email on my iPhone, I had to go into it twice for it to be marked as read). I closed Outlook on my Surface Pro and sent myself some test emails and the problem appears to have gone away again now.

Tried the O365 settings/general/mobile devices and deleted the phone, re-added the account at the phone. It made no difference. So infuriating that apple pulls this crap and then weeks waiting and no resolution. Complete time suck trying to clear un-read messages.

I tried resetting my network settings like other posters and sad. It doesn’t seem to of made any difference. Now I have to enter all my Wi-Fi passwords again. So more time wasted… This is so disappointing.