iOS 13.1.2 - Email not being marked as read when I read it

Hi, had this problem with every version of iOS 13 to the [current] 13.1.2.

When I select an unread email, it goes into the email and doesn't mark it as read.

Also, if I press the delete button on an email the email 'swooshes' off the screen and the same email is presented to me underneath, without it being deleted.

Just putting it on here so Apple have more awareness of the problem (yes, Apple staff do 'watch' the discussions).

iPhone XS

Posted on Oct 4, 2019 6:22 AM

Top-ranking reply

UWPTS79

Level 1

8 points

Posted on Oct 29, 2019 8:57 PM

Try going in to your outlook or office 365 account from a computer web browser and removing all mobile devices. Do this by opening outlook online then settings >all settings >General > mobile devices. Then remove the account from your phone through the passwords and accounts. Finally, add the account back. It seems the upgrade to ios13 creates another iPhone activesync object within the office 365 account. Once the objects are removed and only one is created again, it works fine.

This seemed to work for me so far.

I’m not overly familiar with Gmail configuration, but I know gmail has device management capability and there is a way to remove old device accounts.

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iOS 13.1.2 - Email not being marked as read when I read it

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