iPhone not ringing after iOS 13 update

Since updating to iOS 13, my phone (iPhone XS) is sitting right in front of me on my desk and when someone calls, the phone doesn't ring or make a sound. It appears to happen when the phone is plugged in by cable to my MacBook Pro. I'm currently running iOS 13.1.2.


Any suggestions?




​[Re-Titled by Moderator]

iPhone XS

Posted on Oct 4, 2019 9:59 AM

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Posted on Oct 14, 2019 5:17 AM

I had the same problem and after talking to several apple reps one of them finally suggested putting the device on recovery mode and resetting it from scratch (don't use a back up, once logged in to iCloud it will retrieve most of your data, I did have to manually update my apps though). This solved my issue and my phone now rings and alerts me to texts! Apparently the software was corrupt and it needed to be removed and reinstalled (resetting it to factory settings on the cloud does not remove hardware). You will need to have iTunes on a computer, below is a link to how to set it on recovery mode, hopefully it helps some of you


https://support.apple.com/en-us/HT201263

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iPhone not ringing after iOS 13 update

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