You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

XR Photos have vertical stripes of color distortion

iPhone XR running 13.1.1 when I take a photo everything looks normal in the camera app. When I view the photo in the album they have verticals stripes of either red/orange or green/yellow which are distorting the photos. It’s only the back camera not the front camera and I think it only occurs in normal photo mode not square/ panoramic/or portrait mode. I chatted with an Apple techie they told me to update so I updated to iOS 13.1.2 and it’s still occurring? Not sure if this is a soft wear issue or a camera failure? It seems to be worse under led light as opposed to natural light. I included A few photos as examples of what I’m seeing.

iPhone XR

Posted on Oct 5, 2019 6:52 PM

Top-ranking reply

traveller-

Level 1

38 points

Posted on Oct 5, 2019 8:43 PM

Hey other people including myself have also experienced this issue, I hope some of the discussions here have some useful tips and suggestions for you.

View in context

Similar questions

42 replies

léonie

Level 10

197,303 points

Nov 11, 2019 3:05 AM in response to xMtx

Yes, please let us know, what the Apple Store Genius can tell you.

Nov 12, 2019 4:32 AM in response to Sunfishiver25

I have this too and so does my husband assuming my daughter as well. So we’re taking our phones to Apple as turning smart hdr off didn’t help the issue and Apple support chat was no help

Nov 14, 2019 8:18 AM in response to kindfrombaltimore

Did Apple do anything?

Nov 15, 2019 9:42 AM in response to xMtx

Apple Authorized repair store replaced my camera and no issues for now.

Nov 23, 2019 9:45 AM in response to FleMurie

It might be better just to wait it out. I’ve heard that they are aware of it and working on it, so it’s most likely just a matter of time before they fix it in an update.

Dec 10, 2019 11:25 AM in response to FleMurie

iOS 13.3 update is out and it does not appear to fix this.

Dec 11, 2019 10:00 AM in response to ghosttrooper

Good support, Apple. People(and me too) are faced with a big problem on Xr, and you just do nothing.

Jan 12, 2020 4:38 AM in response to ArtemOxford

I have this problem too with Xr. But smartHDR is switch off. This problem spoils either of the five or six photos. It`s realy infuriates me!!!

Jan 28, 2020 1:20 AM in response to UshakovStas

Hello everyone with the same problem,

have you been able to fix the problem in the meantime? I have the same blue / yellow stripes on some photos and nothing has changed with the last update.

arterk1

Level 1

4 points

Feb 20, 2020 3:39 AM in response to tr1ceps

Seem's like it's finally fixed in iOS 13.3.1

Feb 20, 2020 5:04 PM in response to Sunfishiver25

Had this, just fixed by iOS 13.3.1!

Feb 21, 2020 7:38 AM in response to Sunfishiver25

fixed

XR Photos have vertical stripes of color distortion