XR Photos have vertical stripes of color distortion

iPhone XR running 13.1.1 when I take a photo everything looks normal in the camera app. When I view the photo in the album they have verticals stripes of either red/orange or green/yellow which are distorting the photos. It’s only the back camera not the front camera and I think it only occurs in normal photo mode not square/ panoramic/or portrait mode. I chatted with an Apple techie they told me to update so I updated to iOS 13.1.2 and it’s still occurring? Not sure if this is a soft wear issue or a camera failure? It seems to be worse under led light as opposed to natural light. I included A few photos as examples of what I’m seeing.

iPhone XR

Posted on Oct 5, 2019 6:52 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 6, 2019 4:45 AM

Are your photos in HDR mode? I would test with HRD turned off and see, if the problem persists.

Go to Settings  > Camera, then turn off Smart HDR.


HDR might emphasize the effects of an artificial light.


You can also compare the HDR versions to the normal photo, if you enable "Keep normal version":

Settings  > Camera, then turn on Keep Normal Photo.

42 replies

Jan 4, 2020 4:56 PM in response to Sunfishiver25

(I added my photos below)


I have a new iPhone XR.  Update version 13.3.  When HDR mode is turned on, I have yellow-green lines in photos.


What surprises me most in this situation is that Apple is a company that positions its smartphones as premium.  It is very strange that at the stage of software quality control, the manufacturer does not detect these problems and errors.  As a result, people who spend a lot of money on iPhones are forced to suffer and look for ways to solve problems on their own.

Nov 23, 2019 9:40 AM in response to Sunfishiver25

I've had the same problem for over a month now. I have chatted with Apple Support and they have been sending me to the Apple Store to get my XR checked. Apple Store have already replaced my camera TWICE and I gave it a few days to test. Unfortunately, I'm still having the same problem. I have taken photos with husband's iPhone 8+ (same spot where I have taken photos with my XR) but the photos did not show the same issue. I am just getting really frustrated because this is the second time they have replaced the camera. They told me if I experience the same issue, we might look at other options - maybe replace my phone. And IF they replace my phone if I ever do come back to the store, would I still have any issues even with the replacement phone? Because one of the staff there said this is an issue with the iPhone XR. All my softwares are updated. I got annoyed too when they guy who looked at my phone on the second visit was skeptical towards me because when he took photos at the store, my camera was fine so he kind of hesitated doing anything with my phone. Any other suggestions? I'm thinking of going to the Apple Store again this week.

Dec 21, 2019 11:04 PM in response to Sunfishiver25

My photos are doing the exact same thing. Green/orange vertical lines through almost every photo now. Have only noticed the issue since updating to iOS13 and newer. I hope they fix it in the next update, Can’t afford to have phone repaired and don’t think that would help anyway as it seems to be a software issue. Never had these issues with anything before iOS13

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

XR Photos have vertical stripes of color distortion

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.