XR Photos have vertical stripes of color distortion

Hey other people including myself have also experienced this issue, I hope some of the discussions here have some useful tips and suggestions for you. 

• https://discussions.apple.com/thread/250694213
• https://discussions.apple.com/thread/250690592
• https://discussions.apple.com/thread/250703795
• https://www.reddit.com/r/iPhoneXR/comments/dd923q/iphone_xr_camera_blue_lines_on_the_left_side_how/

I am from PL, fresh iphone XR, white 13.1.3 - HDR on - stripes at photos with contrast colors, but even in the normal daylight...

More precissely It happens when u for example have a bright light (window) at the area of the photo but u are focusing on something dark and vualla u have stripes... I had read all available topics and...:

• most people say that they never had this effect on IOS 12 ... it appeared when updated to IOS 13
• it only happens when HDR is on - I agree
• it happens on different models too for example iphone xs/6s max
• 2-3 people said that they went to apple store and had new camera module exchange and problem was gone, but one of them found then different problem (stripes, but smaller and different)
• 1 guy said that it could be realted to ESD during the production process - cause is microchip damage - it is an option...
• couple of people said that it is related to LED light? It sounds very logic but i must say no, as I said in the daylight problem is still existing.

Soo summerizing, these troubleshotings are soo much different from each other, basing on them i still have no clue if i must go to apple store.. It drains my time, i don't want to. Hope it is software issue. Today my sister will come with here Xr and 13.1.3 then we'll see.

What apple is doing about that? Only thing that i could read they have no idea (genius'es) yeah restore ur software etc... wasting time. Maybe check if ur phone is 100% charged? :D ha ha

Hi Folks

even i to have the similiar issue, i ran all the diagnostic checks and screen sharing to apple support and reporduced the same issue when i was on call with them. Not sure why a premium segment manufacturer is not able to detect such issues when they pass through there Quality assurance program.

Guess on a slow note apple might loose its market.

BTw have a look at my photos.

I’m having the same issue. Notice it about a week ago and bothered by this ever since. I tried fresh installing iOS 13.3 using iTunes and the issue is still there. Tbh, I’m quite disappointed with apple for this. Hopefully its software issue not hardware and apple should fix this asap.

I also have this stripe problem, new iPhone XR. Is there official commentary from Apple?

Today I went to official service in St.Petersburg, Russia, and the guy told me that Apple is aware of the problem but they refer to it as “specialty” of the camera, not “problem”. I mean, really, Apple? Paying for premium phone and ending up with horrible defected photos isn’t something you expect.

And also service guy told me, even if I give my phone to analyze and run tests to detect problem (which takes 10-14 days) most likely they won’t do anything. So he suggested I try to make photos without direct light hitting camera. Seriously???

(I added my photos below)

I have a new iPhone XR.  Update version 13.3.  When HDR mode is turned on, I have yellow-green lines in photos.

What surprises me most in this situation is that Apple is a company that positions its smartphones as premium.  It is very strange that at the stage of software quality control, the manufacturer does not detect these problems and errors.  As a result, people who spend a lot of money on iPhones are forced to suffer and look for ways to solve problems on their own.

Are your photos in HDR mode? I would test with HRD turned off and see, if the problem persists.

Go to Settings  > Camera, then turn off Smart HDR.

HDR might emphasize the effects of an artificial light.

You can also compare the HDR versions to the normal photo, if you enable "Keep normal version":

Settings  > Camera, then turn on Keep Normal Photo.

If the problem only occurs in the HDR photos, it is a software issue, because HDR is created by merging three photos, taken in quick succession. If there are periodic, flickering patterns in the illumination, the HDR algorithm may emphasize them. The purpose of HDR is to make the structure in the shadows and highlights more visible. You will also see reflections on glass pane more clearly.

Sometimes we do not want this structure to be revealed. I am always keeping both the HDR and the normal version, so I can discard the HDR version, if the normal photo is better because of motion artifacts or lighting artifacts in the HDR version.

As your new iPhone is still covered by the warranty, I would go to the store immediately. If it should be a problem with an incorrectly calibrated camera, it would be better to have the problem filed early.

Hi. My boyfriend had this same problem with his iPhone XR and we went to an Apple Store at São Paulo, Brazil (we live here).

First they just replaced the camera model and no sucess. We took a picture there at Apple Store and the stripes remains.

So we showed to an employee and he just give us a new iPhone XR and no more problems!

But this new iPhone has iOS 12.0.1, so I think is just about software and not hardware. For now we won’t update it until Apple recognizes this issue and solve it with an new iOS.

One more thing: my iPhone XS also had this stripes problem but it’s rare compared with iPhone XR.

I went yesterday after spending 5 hours my hubby getting a new camera and me getting a new phone. The new phone still has the issues so I have to make yet another appointment and go back and spend another at least 2 hrs there to get this fixed

I've had the same problem for over a month now. I have chatted with Apple Support and they have been sending me to the Apple Store to get my XR checked. Apple Store have already replaced my camera TWICE and I gave it a few days to test. Unfortunately, I'm still having the same problem. I have taken photos with husband's iPhone 8+ (same spot where I have taken photos with my XR) but the photos did not show the same issue. I am just getting really frustrated because this is the second time they have replaced the camera. They told me if I experience the same issue, we might look at other options - maybe replace my phone. And IF they replace my phone if I ever do come back to the store, would I still have any issues even with the replacement phone? Because one of the staff there said this is an issue with the iPhone XR. All my softwares are updated. I got annoyed too when they guy who looked at my phone on the second visit was skeptical towards me because when he took photos at the store, my camera was fine so he kind of hesitated doing anything with my phone. Any other suggestions? I'm thinking of going to the Apple Store again this week.