XR Photos have vertical stripes of color distortion

Had this, just fixed by iOS 13.3.1!

Seem's like it's finally fixed in iOS 13.3.1

I also have this stripe problem, new iPhone XR. Is there official commentary from Apple?

Today I went to official service in St.Petersburg, Russia, and the guy told me that Apple is aware of the problem but they refer to it as “specialty” of the camera, not “problem”. I mean, really, Apple? Paying for premium phone and ending up with horrible defected photos isn’t something you expect.

And also service guy told me, even if I give my phone to analyze and run tests to detect problem (which takes 10-14 days) most likely they won’t do anything. So he suggested I try to make photos without direct light hitting camera. Seriously???

(I added my photos below)

I have a new iPhone XR.  Update version 13.3.  When HDR mode is turned on, I have yellow-green lines in photos.

What surprises me most in this situation is that Apple is a company that positions its smartphones as premium.  It is very strange that at the stage of software quality control, the manufacturer does not detect these problems and errors.  As a result, people who spend a lot of money on iPhones are forced to suffer and look for ways to solve problems on their own.

Hey other people including myself have also experienced this issue, I hope some of the discussions here have some useful tips and suggestions for you. 

• https://discussions.apple.com/thread/250694213
• https://discussions.apple.com/thread/250690592
• https://discussions.apple.com/thread/250703795
• https://www.reddit.com/r/iPhoneXR/comments/dd923q/iphone_xr_camera_blue_lines_on_the_left_side_how/

I went yesterday after spending 5 hours my hubby getting a new camera and me getting a new phone. The new phone still has the issues so I have to make yet another appointment and go back and spend another at least 2 hrs there to get this fixed

I am having the same issues and I believe it has to do with the software as so many people are experiencing the same thing. It ruined my photos

I have this problem too with Xr. But smartHDR is switch off. This problem spoils either of the five or six photos. It`s realy infuriates me!!!

Hello everyone with the same problem,

have you been able to fix the problem in the meantime? I have the same blue / yellow stripes on some photos and nothing has changed with the last update.

Такая же проблема. Замена устройства не помогла!

fixed

I am from PL, fresh iphone XR, white 13.1.3 - HDR on - stripes at photos with contrast colors, but even in the normal daylight...

More precissely It happens when u for example have a bright light (window) at the area of the photo but u are focusing on something dark and vualla u have stripes... I had read all available topics and...:

• most people say that they never had this effect on IOS 12 ... it appeared when updated to IOS 13
• it only happens when HDR is on - I agree
• it happens on different models too for example iphone xs/6s max
• 2-3 people said that they went to apple store and had new camera module exchange and problem was gone, but one of them found then different problem (stripes, but smaller and different)
• 1 guy said that it could be realted to ESD during the production process - cause is microchip damage - it is an option...
• couple of people said that it is related to LED light? It sounds very logic but i must say no, as I said in the daylight problem is still existing.

Soo summerizing, these troubleshotings are soo much different from each other, basing on them i still have no clue if i must go to apple store.. It drains my time, i don't want to. Hope it is software issue. Today my sister will come with here Xr and 13.1.3 then we'll see.

What apple is doing about that? Only thing that i could read they have no idea (genius'es) yeah restore ur software etc... wasting time. Maybe check if ur phone is 100% charged? :D ha ha

Hi Folks

even i to have the similiar issue, i ran all the diagnostic checks and screen sharing to apple support and reporduced the same issue when i was on call with them. Not sure why a premium segment manufacturer is not able to detect such issues when they pass through there Quality assurance program.

Guess on a slow note apple might loose its market.

BTw have a look at my photos.

I’m having the same issue. Notice it about a week ago and bothered by this ever since. I tried fresh installing iOS 13.3 using iTunes and the issue is still there. Tbh, I’m quite disappointed with apple for this. Hopefully its software issue not hardware and apple should fix this asap.

Are your photos in HDR mode? I would test with HRD turned off and see, if the problem persists.

Go to Settings  > Camera, then turn off Smart HDR.

HDR might emphasize the effects of an artificial light.

You can also compare the HDR versions to the normal photo, if you enable "Keep normal version":

Settings  > Camera, then turn on Keep Normal Photo.