iPad Air 2 iOS 13.1.2 huge issues - no wifi, can’t connect to iTunes

This is a good reason why you should routinely backup your iPad. This is an unfortunate situation. These are the instructions Apple’s support is providing to iPad Air 2 users plagued by this issue. The damage is already done. You don’t have any other choice but to fully restore your iPad to factory settings.

Hello,

You are welcome! I have heard from many users that restoring their iPad to iPadOS 13.1.2, not to a backup, resolves most of the weird bugs with iPad Air 2 and iPadOS 13. I strongly suggest against installing Apple pre-release software as it could cause other system instabilities and you will no longer be eligible to ask for help on these forums or through AppleCare. It is you decision if you do wish to install pre-release Apple software.

Had the same problems as Elghandi. Used an non-passwd Hot Spot from my phone to get Ipad to connect at all. Downloaded and installed 13.2 IPadOS. Took a good while but works well now. Had no backup anywhere to restore from (but do now). Thanks so much for the post, really got me out of a jam.

You cannot have a non-password hotspot for your iphone hotspot. Apple requires at least 8 characters numbers. When I tried to remove my hotspot password, the "done" buttons are grayed out.

If you were able to do this, please give us the the steps you took.

Can you please how to do this? I have the same issue, but without wifi or an itunes connection i can only trigger and update/restore in safe mode and they do nothing. Also resetting to factory settings doesn't work either. So please do tell what we can do if installing the beta version is not advised?

Thanks S.Mapper. It isn't all about me.

I run an Android OS on an LG. Apparently, Android fits the need a bit better in this particular case. When I set settings for this Android Create HotSpot selection, it allows me to chose "Open" ie no psswd. That allowed me to sign up for and get ipados13.2. Not sure how to handle an iPhone in this case.

After the install of OSI 13.1.2 iPad Air the device turned into a brick. I spent more than two hours on the phone with Apple support they couldn’t help me. The best the could do is make a appointment at my local Best Buy for support. I’m am sitting at Best Buy while the attempt to get it to accept passwords etc. They are not optimistic. They told me they have seen scores of iPads in the same state. Given its current condition even if they issue a patch we will not be able to download it. What really ****** me off is Apple knows ISO 13.1.2 is a disaster and they are doing nothing about it. The least they could do is give us a timeline of when are devices will be fixed.

DO NOT INSTALL IT!

I am also having issues with ios13.1.2 upgrade for my iPad Air 2. Device has now become unusable and everything I try to do is killing more apps.

Apples approach is no longer what Steve Jobs set out. These upgrades have become more frequent as a result of of lack of detail and lack of focus on customer rather than stock market.

Apple devices just used to work now we are being held hostage to upgrading to latest hardware at exorbitant prices.

Shame on you Apple

Apple has been going downhill for a long time. Back when Steve Jobs was around and running the show updates were tested and working before they were released. Now they just throw out updates and use their users as guinea pigs and wait for the calls to come in to find out what they need to fix. Really frustrating for Apple users, but it is Apple and they don’t really care. If you call Apple Support and get someone that knows what they’re doing “immediately” go out and buy a lottery ticket before your luck runs out!

I’m in the same boat with my iPad Air 2. And the release of 13.1.2 was not highlighted as a Beta version. Just an update. Now my VPN has crashed, Kindle is not working properly, the screen shudders and shuts down, Notes disappear, the App Store won’t recognise me, you name it. I’m scared to touch it in case it completely shuts down. It’s a new Ipad too that I found amongst old stock because Air2 is my favourite iPad. I was on iOS 12 so am probably one of the worst impacted as Elghandi said.

Please provide fixes for the Air2 as a matter of urgency, Apple Support.

We shouldn’t have to, and I won’t, restore to factory settings just yet.

Update on IPad Air2 and iOS 13.1.2. Samantha from Apple support Singapore suspected network issues which occur on some, but not all devices in the same house with this update. After resetting network settings on the IPad, switching off our router and hub, re connecting them and then re entering wifi details things seem to be resolved. VPN back, apps back, fast downloading times. It’s worth a try. No other devices in our house had issues with the update. Just my iPad Air2.

I spent time with apple support and we both finally agreed to take my ipad air 2 to the apple store. They were able to re-install ios 13.1.2 which did not help.

My big issue is I did not have my ipad set to auto-backup like my iphone.

I have had a problem getting my wifi motorola cable modem/router unsecured with no password to attempt the only solution that may work.

I have been working on another project and hoping that apple would come through. Obviously, they have solved it in the beta version 13.2.