This is an official Apple.com discussion forum and although it is said Apple do not regard it as a vehicle to receive formal feedback it is constantly monitored and the contents must be noted. The Catalina upgrade, which resulted in a much valued aspect of the functionality of Apple Mail being removed, has now become the major post-release Catalina issue.
Whenever you update/upgrade an Operating System there will always be people you'll upset, but months later, twenty-five pages of consistently negative feedback, including much talk of people saying the change is intolerable and looking for alternatives, suggests that this a problem that people will not 'get-used to,' 'stop complaining about' or 'give-up on.'
For many people, it seems this aspect of basic functionality is a crucial deal-breaker for using Apple Mail in their professional life. Apple say that their '100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it'. They are release Big Sur next and we can only hope that they are true to there word, accept that the destruction of Mail was a mistake and will use the opportunity to put it right.
Juriaan Bosman - Apple
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