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Catalina installation stuck

The Catalina installation seems to be stuck for hours with:


“Estimating time remaining...”


I don’t recall having an installation on previous OSs taking so long.


Forced reboot and back to the same stage.


Anybody?

Posted on Oct 7, 2019 3:59 PM

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Posted on Oct 10, 2019 5:38 AM

After about two hours of seemingly no progress, I restarted. I don't really consider this a good thing to do during a system installation but this seemed to get things going. At least a message came up saying 32 minutes remaining – although it still took over an hour after that.


I think Apple needs to put a more senior developer on the install process to reassure the user that things are working and give progress.

79 replies

Oct 10, 2019 2:06 AM in response to miner2008

Thanks for posting this. I’m fed up after more than an hour of ‘Estimating time remaining’ However, if you said it took three hours, I’ll be more patient – but I had work to do tonight.


Apple really ought to make it look like installs are progressing or they will get a lot of people thinking they have hung machines. This is really very poor.

Oct 10, 2019 9:04 AM in response to miner2008

Waited 20 hours while the installation seemed to be stuck at the startup with the black background with the progress bar only and a indicating about 90% complete.

i forced reboot and got the Catalina background with my account icon and name, along with the same progress bar stuck at 90%. It has been going on for 14 hours now and no changes on the progress bar.

RIP Steve... you are missed!

Oct 11, 2019 6:35 AM in response to miner2008

So mine has been mine has been stuck for about 17 hours at the All black screen with the white Apple logo the progress bar is almost full but has not moved in hours. I am not having the thing where it says setting up mine is basically the screen where it appears that it’s downloading or installing. I’ve tried rebooting but no success. I can’t enter safe mode either, how do I access the menu where I could potentially do a restore from Time Machine? Thank you

Oct 11, 2019 8:59 AM in response to miner2008

I had the same problem on my 2018 MB Pro. I discovered part of the issue was it was having a hard time connecting to Wi-Fi in the background as did the install on a friends network and hadn’t saved the PW. I just turned on personal hotspot on my phone and it connected and finished fairly quickly. Didn’t realize it was connecting once the actual install begun but apparently it does. It will took an hour but had been stuck for hours when I tried this approach. Bad update from Apple.

Oct 11, 2019 1:00 PM in response to canine2

After 20 hours the progress bar was stuck at about 10% so I booked an online chat with Apple. The helper was not able to figure it out and suggested I tried a reboot. This just took me back to the same position so he arranged a genius appointment for friday afternoon, ( I.e. two days hence) and indicted there might be a charge for fixing it which I wasn’t prepared to accept. I just left my Mac on with the bar now at 15% . After 48 hours I looked in on the way to bed and the bar was at 98%. 1 hour later the room next door lit up and I found the Catalina screen displayed. Clicked 'set up my Mac' and went to bed. Next morning the Computer was still not set up. After reading some posts on here, I rebooted and the computer displayed my desktop. Cancelled the genius.

Lesson learned next time I’ll hold fire before updating.

Oct 12, 2019 12:30 AM in response to Allan Eckert

I don’t actually see the answer to the question anywhere on this whine fest. My mac pro lacked memory for the install, and gave me only one option to get out of the frozen state (clicking ‘Restart’). When I do it stupidly attempts to install Catalina again. I want out. Fuck the update, I’m a busy person. What do I do? Escape doesn’t work. CNTRL FUC DELETE doesn’t work nor any other obvious combo. Please advise.

Oct 13, 2019 5:10 AM in response to miner2008

When I first went to download Catalina the download itself seemed to stall once it finished. I tried restarting the download multiple times and it stayed stuck at 8.09GB of 8.09GB. I restarted my computer and it said it installed. Then when I logged on it said I needed to update my OS to Catalina, which I thought I had just done. I downloaded it again and my computer restarted and then I sat there for 50 minutes without it budging a single centimeter.


Contacted support. We tried to boot my Mac every which way possible to no avail for 4 hours. They suggested I go to a store and made me an appointment. Then I saw this thread. That was an hour and a half ago. It’s not 8am and this is the first time I’ve seen my log in screen since 2:30.


This update does indeed seem to be ridiculously long.

Oct 13, 2019 5:20 AM in response to Jimifleemin

Bless your patience. 49 hours. Honestly the most frustrating part was that the progress bar didn’t move to indicate that it was doing anything. It would say ‘40 minutes’ then ‘estimating time remaining...’ then ‘17 minutes’ then ‘32’ and so on and so on all night throughout every boot up and Apple Support was convinced it was a hard drive issue with my Mac which was working perfectly right before I installed the update. My 6 hours seem a mere pittance compared to your 49 hours. You deserve a medal for patience.

Oct 15, 2019 9:14 PM in response to billmerc1026

In my case the update was stuck for over 60 hours.


I rebooted the iMac into internet recovery and saw that there was not enough space on the hard drive (3TB FD).

Before the upgrade I hat ~350GB space available.


I solved this by creating a bootable MacOS on an USB drive. Booted the iMac from this USB drive. Copied some data (700GB) to another external drive and had ~1TB free space.

After that I started the internet recovery and the upgrade went well in under 1 hour.


My guess is that due to the changed in disk volumes the upgrade may be stuck or very very slow due to less space.

Catalina installation stuck

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