Why does Snapchat lighten my pictures on iPhone?

I need Snapchat or Apple to fix the quality for the front facing and rear facing camera because it looks so bad. It looks like Android quality. It looks fuzzy textured. Please fix this. It’s very irritating.


[Re-Titled by Moderator]

iPhone 11

Posted on Oct 7, 2019 8:04 PM

Reply
93 replies

Jan 11, 2020 2:47 PM in response to ali_0

Doesn’t mean anything, even if I only had the 11 Pro or just the regular iPhone 11 it would be fine. If it’s only SnapChat that has blurry, gritty, cloudy pictures, and no other applications have that problem. Then obviously it’s a problem with SnapChat and not the Apple product itself. This is what LACAllen is trying to get everyone to understand, but no one seems to comprehend what he’s saying. So therefore you people are all idiots...

Oct 7, 2019 8:16 PM in response to Jay_2003

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


FYI: These are user-only forums. You are not speaking to Apple. if you need to speak with Apple Support, then contact product and tech support:  Contacting Apple for support and service including international calling numbers.


Thank you for your understanding and support.

Oct 26, 2019 1:41 AM in response to Jay_2003

I’m experiencing the exact same thing. I switched to apple from android mainly for the optimized apps. Snapchat was supposed to use the actual camera on the iPhone instead of taking a screenshot like on android, but it’s doing the exact same thing and looks terrible.


I’ve read on other forums that Snapchat apparently have to update the app to support the new phone ... but it’s been out for a month now, how has it not been updated yet??

Dec 31, 2019 11:22 PM in response to Jay_2003

I was really disappointed with the way selfies look with this phone on Snapchat. I love using snap for taking selfies and for messaging my friends. I was looking forward to this phone for the camera quality, yet it’s not compatible with the Snapchat app? It creates a very blurry and overly textured look when the photo is taken... my I phone 8 looked better than this. Hoping for a change pretty soon!

Oct 11, 2019 9:10 PM in response to Jay_2003

This has also been an issue for a long long time with the XR/XS. This is an issue with snapchat and not apple. Usually support for the new cameras comes out within a month however even the XR and XS cameras are still not properly supported by snapchat.


My biggest suggestion? Review Snapchat one star and say you are going to stop using Snapchat and use instagram instead as the iPhone 11 camera quality looks rubbish.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why does Snapchat lighten my pictures on iPhone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.