Why does Snapchat lighten my pictures on iPhone?

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Thank you for your understanding and support.

This has also been an issue for a long long time with the XR/XS. This is an issue with snapchat and not apple. Usually support for the new cameras comes out within a month however even the XR and XS cameras are still not properly supported by snapchat.

My biggest suggestion? Review Snapchat one star and say you are going to stop using Snapchat and use instagram instead as the iPhone 11 camera quality looks rubbish.

Sofiaaaaaaa wrote:

Yaa the thing is, its not only bad on snapchat, its bad using the camera itself. Like i get why it would be bad on snapchat but its also the same without snapchat.

yaa... may I suggest you start your own discussion. This conversation is about only Snapchat being bad.

Not the same thing after all.

Also ... https://support.apple.com/contact

I want my camera not so orange and fuzzy and pale... I want warm flash and better focus and a better lighting. Like the older iPhones like the 6s ... I don’t like that Snapchats camera is orange and I can’t tap and have it focus into a better more realistic color. The iPhone 11s camera needs a update

Not a new issue at all. 100% on snapchat to update the app and improve the quality capable on the application. The primary issue is Snapchat compresses images taken in the app a lot. It's been an issue since the Xs and Xs Max launched and so far snapchat hasn't done much about it.

I have never been so disappointed in an apple product before I bought the iPhone 11. I recently upgraded from an iPhone X to an iPhone 11 and as soon as I got the phone it seemed normal. Then I took a closer look while using it and the camera quality looks like a cheap android phone camera it is so blurry., the colors seem to be off and the overall quality of the phone looks like I got my cracked screen fixed at a cheap mall cellphone repair place. If All iPhone 11 owners are unable to get their problem fixed then I will be getting rid of the iPhone. This quality is not worth the $800 I’m paying. I might as well use an iPhone 5s.

My biggest and only problem with upgrading to the new iPhone 11 is the Snapchat camera not adjusting to lighting. I used to be able to tap on where I wanted the lighting adjust (usually if it’s too bright) and it would automatically focus and adjust accordingly. That isn’t an option anymore and it’s literally ruining my life lol no more golden hour selfies :(

I’m experiencing the exact same thing. I switched to apple from android mainly for the optimized apps. Snapchat was supposed to use the actual camera on the iPhone instead of taking a screenshot like on android, but it’s doing the exact same thing and looks terrible.

I’ve read on other forums that Snapchat apparently have to update the app to support the new phone ... but it’s been out for a month now, how has it not been updated yet??

Apple/Snapchat fix this ASAP. I didn’t upgrade to get a downgrade.

Once again.... the camera itself is not the issue. Apple has nothing to fix.

That Snapchat processes the images in a substandard way is NOT an Apple issue.

Yea the iPhone 11 Snapchat camera is very very poor. It’s got to the point I’m debating going back to my iPhone 7. Apple really need to fix this pronto. This is the first time I’ve not been happy with my Apple purchase. Very disappointed.

I don't use snapchat, but although I have the video settings set to record in 4k, when I review the videos on my Macbook Pro, they look like they were recorded in 240p. My iphone 5 videos were better than this! Just got back from vacation and regret not using my Nikon or even one of my older iphones instead of my new iphone 11. Not sure if I have a bad phone, or if there will be a software update soon to fix this problem. However, I am EXTREMELY disappointed with Apple right now!

i agree , apple please fix this , my pictures are really bad quality and any other iphone is better tbh. i’ve been losing girls bec i can’t snap my face bec the quality makes me yellow . i know regular camera looks fine just tweaks on snapchat

Omg yesss I thought I was the only one but I guess not like don’t get me wrong i love everything about this phone its just the camera quality on Snapchat that is complete trash sorry to say but please Apple/Snapchat fix this it’s very frustrating.

Same!! It looks great before you snap the picture, but after you do it looks blurry and un defined, it’s sooooooo annoying, if I had known, I wouldn’t have bought this iPhone 11! APPLE BETTER DO SOMETHING ABOUT THIS

The reason you’re seeing a decrease in quality from before you take the picture and after is because Snapchat condenses the file (aka your picture). This is less noticeable on the smaller screen resolution’s which is why it used to work great, however, you have to give Snapchat some time to catch up. However, the issue I am experiencing is the front facing flash completely washing out my face and I look like Edward from Twilight. Probably an issue with the codec or how snap is processing your photos, but it’s extremely bad. Another thing I will mention is that Apple isn’t in charge, nor are they responsible for Snapchat or its bugs. If you want this fixed, you need to post on a Snapchat forum, not Apple’s forums. Apple isn’t going to push out a software update for better compatibility with a 3rd party app. I recommend reddit over this. As far as the grainy pictures go however, that is due to Snapchat compressing your images to make the file size smaller, in the same way that YouTube does it. Think about how big a file size is when you take a picture. Now multiply that by how many pictures you send a day, and then multiply that by how many people use Snapchat altogether. Snapchat can’t handle that from a tech perspective. I would say if you’re not having the flash issue, be grateful, and if you are, submit it to a Snapchat help forum or submit a ticket directly to Snapchat. Also, trust me when I say this, they are probably already aware of it. There has to be someone at Snapchat with an iPhone 11. That person is going to notice the same things your and I are noticing. Not a perfect situation, but just do what you can by posting where it will help :)