Why does Snapchat lighten my pictures on iPhone?

I need Snapchat or Apple to fix the quality for the front facing and rear facing camera because it looks so bad. It looks like Android quality. It looks fuzzy textured. Please fix this. It’s very irritating.


[Re-Titled by Moderator]

iPhone 11

Posted on Oct 7, 2019 8:04 PM

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Question marked as Top-ranking reply

Posted on Nov 4, 2019 7:18 PM

The reason you’re seeing a decrease in quality from before you take the picture and after is because Snapchat condenses the file (aka your picture). This is less noticeable on the smaller screen resolution’s which is why it used to work great, however, you have to give Snapchat some time to catch up. However, the issue I am experiencing is the front facing flash completely washing out my face and I look like Edward from Twilight. Probably an issue with the codec or how snap is processing your photos, but it’s extremely bad. Another thing I will mention is that Apple isn’t in charge, nor are they responsible for Snapchat or its bugs. If you want this fixed, you need to post on a Snapchat forum, not Apple’s forums. Apple isn’t going to push out a software update for better compatibility with a 3rd party app. I recommend reddit over this. As far as the grainy pictures go however, that is due to Snapchat compressing your images to make the file size smaller, in the same way that YouTube does it. Think about how big a file size is when you take a picture. Now multiply that by how many pictures you send a day, and then multiply that by how many people use Snapchat altogether. Snapchat can’t handle that from a tech perspective. I would say if you’re not having the flash issue, be grateful, and if you are, submit it to a Snapchat help forum or submit a ticket directly to Snapchat. Also, trust me when I say this, they are probably already aware of it. There has to be someone at Snapchat with an iPhone 11. That person is going to notice the same things your and I are noticing. Not a perfect situation, but just do what you can by posting where it will help :)

93 replies

Nov 17, 2019 4:29 PM in response to Jay_2003

So now yall can finally see the real deal. Its not the android camera quality its snapchat not developing a decent camera settings for android. Because there are so much variations of android phones they dont have the time (or are lazy) to do so. So now the apple comes with a wider screen and it looks like snapchat ON android. They gotta fix that like i no long take selfies with snapchat because of this so im on your side of wanting them to fix this thrashy poor quality. But stop bashing on android their camera is just as fine as apple’s is.

Oct 7, 2019 8:16 PM in response to Jay_2003

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


FYI: These are user-only forums. You are not speaking to Apple. if you need to speak with Apple Support, then contact product and tech support:  Contacting Apple for support and service including international calling numbers.


Thank you for your understanding and support.

Oct 28, 2019 10:17 AM in response to Jay_2003

I don't use snapchat, but although I have the video settings set to record in 4k, when I review the videos on my Macbook Pro, they look like they were recorded in 240p. My iphone 5 videos were better than this! Just got back from vacation and regret not using my Nikon or even one of my older iphones instead of my new iphone 11. Not sure if I have a bad phone, or if there will be a software update soon to fix this problem. However, I am EXTREMELY disappointed with Apple right now!

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Why does Snapchat lighten my pictures on iPhone?

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