Echo on speaker calls and videos

I am experiencing the exact same issue. My wife and I both have the new iPhone pro models. I have the Max and she has the regular one. When we are speaking with each other over a phone call using speaker phone, I can hear myself over her as a very annoying echo. She is not getting the echo of my voice on her end. This problem has been consistent each time we both utilize speaker. We have tried trouble shooting it by turning volume down, and even turning off and back on the speaker during the calls; with absolutely no change, as the problem continues. I am not happy with this and if it’s a software thing Apple better sort it out, other wise I’m wondering if it s hardware issue.

This is a shame and it tarnishing the Apple brand. Apple I hope you address this issue ASAP!

https://discussions.apple.com/thread/250948440

started this one

they didn’t ask me this but the specialist actually said he was impressed with everything I have done so far

they sent my logs to an engineer

I’ll post a heads up

We have (me and my wife) IP11 and we experience this issue as well. Echo during a voice conversation. 

What I know so far:

1. This is not the case issue (tried to remove the phone from the case)
2. This is not device microphone problem (echoing on AirPods also) 
3. This is a too-loud volume issue (experiencing this also on lowered volume)
4. This is not a noise reduction option issue (i tried to turn it off)

FAST SOLUTION:

We found that this problem staring to exist and become more perceptible in a matter of time, so to fix this you need to TURN ON->TURN OFF FLIGHT MODE. This helps for 12-24hours. After that time echo is starting to be more and more hearable. 

If you experience this issue please write in this thread- Apple MUST react. 

I have the same issue with the iphone 11 Pro Max

Every single person I call immediatley asks me to take my phone off the speaker.

• I have tested this with iOS 13.2, 13.3, and 13.3.1 beta and they all have the same problem
• Lowering the volume on the speaker phone does not resolve the issue
• taking the case off does not resolve the issue.
• The Support representative was able to hear the echo and did some basic trouble shooting with no results
• I provided this thread number to be forwarded to engineering team.

I reached out to Apple Care and was advised that they are aware of the issue and have sent a message to engineers. I was told it might be a software issues and they do not have an estimated time of resolution.

As of now, Apples response is "Oh Gee, that is really frustrating but we have no solution and a replacement probably wont solve your problem"

So Basically its a $1,600 phone with no speakerphone capabilities...

I explained to the representative that if they are not able to resolve this issue I would like a refund on my purchase and I was advised that I can call back and follow up, if the issue does not resolve by the next update.

Went to apple they replaced the phone with one in a white box

got home restored my phone

guess what still echoes

wasted a day doing this

it’s for sure the handsets

people aren’t complaining or it’s not a world wide problem because they prob don’t talk on speakerphone I’m guessing

I’m about to call Apple again And let them know it didn’t resolve anything

just wasted my time and my screen protector

from my old phone

1. It’s not volume issue
2. not the case
3. not the network
4. not SIM card
5. its the phone

I got it fixed!!!! I have an iPhone X with iOS 13.3, Took screenshots of what I changed but it seems to be under Accessibility > VoiceOver > Audio > Sound & Haptics

Not sure what haptics is, but I disabled Audio Ducking, Haptics, and Match Speech Volume

under Accessibility > Audio/Visual > Speech I disabled Use Pitch Change

under the Accessibility > Audio/Visual

I enabled mono audio and disabled Phone Noise Cancellation

I hope this helps and FWIW I posted the steps I took in reverse order so maybe we can pinpoint the exact cause if someone wants to try each and reply. Cheers!

I was having the same problem while I had the speaker phone was on everyone I talked to could hear themselves talk (echo) I have finally figured out how to make that stop!!!! Make sure that you go to “accessibility” and then “Audio/Visual” and make sure you have the “Mono Audio” turn ON I have attached a picture as well for everyone to see! 😁

I was having the same problem while I had the speaker phone was on everyone I talked to could hear themselves talk (echo) I have finally figured out how to make that stop!!!! Make sure that you go to “accessibility” and then “Audio/Visual” and make sure you have the “Mono Audio” turn ON I have attached a picture as well for everyone to see! 😁

Not that I’ve seen, and I’ve been scouring the Internet for any help too without much success. It really makes me angry that they’re having so many issues with what is considered a gold standard flag ship phone...

My wife has the iPhone 11 Pro, having the same issues. However, it's not on every call and mostly when she is on speakerphone. We are on Verizon and have the latest iOS firmware. Looks like a software issue, what's Apple doing to fix this?

My husband and I both having the same issue- with our brand new IPhone 11 pro max phones. This is very frustrating given that this is quite expensive to have these issues. Please Apple fix this!! We have also tried all the fixes.

Wow, this is ridiculous! I came to see if anyone else had the echo problem and I seen there are a lot of people who also bought the iPhone 11 Pro Max and have the echo issue. With the extensive amount of people with the same issue with their newest model you would think there would already be a fix. I also have Verizon, but I see the carrier is not the issue because all different services have the same problem. This is so annoying!

This happened to me and my girlfriend. I’ve discovered if you have the phone standing up on a table or anyway the speakers are slightly covered it echoes. So if you are talking to someone and cover the speakers it will echo. If there is no obstruction of the speakers it’s fine. I imagine certain phone cases will cause this.

Same issue here. While on face time or whatsApp video call, both me and my wife can hear our own voice echo, but not the other persons. Very disturbing fact to have such a critical mistake on the part of apple!!!!

I am hoping it is a software issue and not a hardware design flaw causing this distortion of sound while on speaker. Apple please fix this. For a 1000-1500$ phone, this should not be happening.

I was on the phone for a long time with Apple Support on several issues. They have heard complaints about the speaker issue and it does not matter what the network is - not all phones but the problem has been reported on all carrier networks. They need to hear from you so that they can prioritize this issue on the list of things that need fixing. They were VERY helpful on those issues for which there is already a fix or an identified work-around while a fix is pending.