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Notes not syncing or uploading to iCloud After iOS 13 Update

I'm having an issue where, after updating my devices to iOS 13, notes from the Apple Notes app are either not syncing, randomly syncing, or syncing only after a prolonged delay (e.g. days) between my iPhone and iPad. I've tried signing out and back in to iCloud and have removed and reinstalled the Notes app on both devices. I've ensured that the OS on both devices has been updated to the current version. Interestingly, If I have the notes app open on my iPhone, I still get the notification in the dock on my iPad that the notes app is open on my phone, but the notes still fail to sync, or at best, some notes randomly sync hours or days later, between the two devices. I noticed that if I create a note in the notes app through the iCloud website, the note downloads to both my devices immediately, but notes created on my devices fail to upload.


Has anyone else had this issue and found a solution? Is this a known bug in iOS 13, similar to one with the Reminders app (which I don't seem to be having)?

Posted on Oct 8, 2019 3:55 AM

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Question marked as Top-ranking reply

Posted on Oct 31, 2019 6:12 PM

Hi all,


I have resolved the issue.


I have had the same problem as everyone  - Notes not syncing between my iPhone, iPad, MBA - all with the latest OS. I tried everything recommended and ended transferring all my notes to sit on my iPhone - then deleted all notes out of the iPad and MBA and switched iCloud off for Reminders and Notes on all three devices.


I then backed up my phone so at least I had a copy of my notes (I used iexplorer to look into the backup to make sure all of my Notes were there).


I periodically switched iCloud back on in the iPad and iPhone and attempted to create notes and see if they would sync. They did not. My wife created a note on her phone and shared it with me - and that synced as we both made changes, although it was not instant as it had been prior to the iOS upgrades.


So until yesterday things were still not working.


Then I did the following:

  • switched off iCloud again on all devices.
  • deleted all notes on the iPad, MBA and deleted any notes in the 'recently deleted folder'.
  • logged into the iCloud account to access Notes via the browser and deleted all notes/folders - including notes in the recently deleted folder.
  • The only notes left were the 480 notes I'd transferred to the 'On my iPhone' folder on my iPhone. If you don't have this option in Notes you have to go to Settings/Notes and switch it on.
  • Then I did this (this is what I think resolved the issue). I went to Settings/Passwords & Accounts/iCloud/iCloud/Manage Storage - and I looked down the list to see how much data Notes had stored in iCloud (obviously it should be zero as I had deleted all Notes out of iCloud). It was 2.2GB - ranked 5th after iCloud Drive, Photos, Messages, Backups. Obviously something was jammed in there.
  • So I swiped left and the option comes up to Delete Data. I hit that option and I think it says 'This will delete all Notes in iCloud and on you iPhone' - I say yes or OK or whatever it asked. It didn't delete the Notes I had 'On my IPhone' - but I guess it deleted whatever was stuck in iCloud.
  • I waited for 30 minutes. Then switched on iCloud on my phone, and tested making notes on my phone, and in iCloud via the browser and it all synced immediately. I then added my iPad - and the same - all synced immediately - then added my MBA and notes synced immediately between all four. I then copied a folder from my 'On my iPhone' folder - to the iCloud folder - and it immediately synced the folder and all the notes it contained between all my phone, iPad, MBA and iCloud. I then copied all the folders - and all other notes have now synced between all devices. Each account has 480 notes.
  • If you are going to follow these instructions the only thing I would do differently is use my MBA to hold all the notes in the 'On My Mac' folder. If you don't have this folder you have to switch it on in Preferences. It is easier to use a mouse to move folders around.


I'll report back if I have any problems, but it seems I have resolved this issue.


Good luck all.

Similar questions

537 replies

Oct 26, 2019 5:49 PM in response to jimmarks3

Guys - Read thru these posts. This is a 100% confirmed Apple issue. There is no fix you can undertake. Anything you do might help ... for only a short bit. Apple has acknowledged the problem. There is a lot of news on this (check out Twitter). Don't waste time trying to fix this. Apple will (we all hope) release an update soon with a fix for all this.

Oct 27, 2019 9:26 AM in response to bradchatellier

My frustration continues Apple support trying to tell me I have done something wrong..... My response:


"I removed Notes from all my devices. Signout of all my devices. Random notes and unnested random folders remained in iCloud. I tried to delete each folder and note in iCloud directly but they just kept coming back. The problem is not on mysids nor anything I have done. I have isolated the problem to Apple's iCloud system which is confirmed by the overwhelming number of other users experiencing the exact same problem. You need to check Apple's own Community Support page and the countless number of twitter posts from equally frustrated users experiencing the EXACT same problem. I have waisted a week of my time and productivity over this. What happen to IT JUST WORKS!. It has become an experience more like APPLE! THE NEW MICROSOFT !!!!!!!!! Tell APPLE to fix this."

Oct 27, 2019 10:28 AM in response to bradchatellier

Be sure to read all posts here. This is 100% an Apple problem. There is nothing you can do to fix it. Apple is aware ... and now we jp they get it out in the next update. All these other solutions will ultimately cause more problems ... or waste a ton of your time. Wait for the update. Lots of press on this online in Twitter, etc. Hang tight. (I spoke with Apple on this and told them I was not wasting my time with recreating notes and all this other stuff people have been trying, they escalated me up the chain and I ultimately learned it is a known Apple flaw on their side).

Oct 28, 2019 12:06 AM in response to KasparV

Happy for you.

After this, all notes from iCloud synced back to all your devices, and no push problems anymore?

Just wonder, how long ago did it all start working again for you? I would be very interested to know if (and so, when) your problems return.

My problem is different: no push from iOS to iCloud. Not sure if trashing OS cache would help me.

Oct 28, 2019 1:50 AM in response to harabou

@harabou, this does not solve the erased notes issue. Not only does Notes not sync properly, but some Notes were erased during the iOS13/iPadOS13/Catalina upgrade. These deleted notes won't miraculously return with the test account trick. They will never return, also not with the hopefully soon launched Apple solution. As I've mentioned before, I erased all Notes from all my devices, then restored to my Mac from my Time Machine backup. That restored the deleted notes and also fixed the syncing issue.


It's difficult to know which notes have been erased. But I noticed Notes folders with 0 notes, and that's not logical. From my 300 notes about 10 were erased by the upgrade. I checked the counter before and after the Time Machine restore.


I think there is a problem with the upgrade procedure during the installation of the new OS's. This 'problem' results in lost notes and not properly syncing from 'defective' notes-after-the-upgrade. Restoring notes after the upgrades seem to solve the problem. There seem to be several solutions available now.

Oct 29, 2019 2:25 AM in response to Matk82

Bad news people... if you expect today's 13.2. update to repair broken sync, bad luck! just updated my iPhone to 13.2. and it is still NOT syncing Notes to other devices :(.


Apple is ignoring this issue... quite shocking I must say. I understand some bugs may find way into the updates, but not fixing such an important feature for people's workflow (if they use it) is unbelievable.

Oct 29, 2019 2:54 PM in response to Sidpao

I'm seeing a lot of improvements today (like sync working within 5-10 seconds across both platforms, where it didn't do sh*t in the past three days), though I haven't updated my iOS (still 13.1.3) or macOS devices (still 10.15.0).


This makes me think the problem is not specifically with either platform, but with iCloud itself. Looks to me like Apple is working on it behind the scenes.


I'm sure this isn't a 100% fix for everyone, but it sure looks like progress is being made to me. Hang in there.

Notes not syncing or uploading to iCloud After iOS 13 Update

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