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Notes not syncing or uploading to iCloud After iOS 13 Update

I'm having an issue where, after updating my devices to iOS 13, notes from the Apple Notes app are either not syncing, randomly syncing, or syncing only after a prolonged delay (e.g. days) between my iPhone and iPad. I've tried signing out and back in to iCloud and have removed and reinstalled the Notes app on both devices. I've ensured that the OS on both devices has been updated to the current version. Interestingly, If I have the notes app open on my iPhone, I still get the notification in the dock on my iPad that the notes app is open on my phone, but the notes still fail to sync, or at best, some notes randomly sync hours or days later, between the two devices. I noticed that if I create a note in the notes app through the iCloud website, the note downloads to both my devices immediately, but notes created on my devices fail to upload.


Has anyone else had this issue and found a solution? Is this a known bug in iOS 13, similar to one with the Reminders app (which I don't seem to be having)?

Posted on Oct 8, 2019 3:55 AM

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Question marked as Top-ranking reply

Posted on Oct 31, 2019 6:12 PM

Hi all,


I have resolved the issue.


I have had the same problem as everyone  - Notes not syncing between my iPhone, iPad, MBA - all with the latest OS. I tried everything recommended and ended transferring all my notes to sit on my iPhone - then deleted all notes out of the iPad and MBA and switched iCloud off for Reminders and Notes on all three devices.


I then backed up my phone so at least I had a copy of my notes (I used iexplorer to look into the backup to make sure all of my Notes were there).


I periodically switched iCloud back on in the iPad and iPhone and attempted to create notes and see if they would sync. They did not. My wife created a note on her phone and shared it with me - and that synced as we both made changes, although it was not instant as it had been prior to the iOS upgrades.


So until yesterday things were still not working.


Then I did the following:

  • switched off iCloud again on all devices.
  • deleted all notes on the iPad, MBA and deleted any notes in the 'recently deleted folder'.
  • logged into the iCloud account to access Notes via the browser and deleted all notes/folders - including notes in the recently deleted folder.
  • The only notes left were the 480 notes I'd transferred to the 'On my iPhone' folder on my iPhone. If you don't have this option in Notes you have to go to Settings/Notes and switch it on.
  • Then I did this (this is what I think resolved the issue). I went to Settings/Passwords & Accounts/iCloud/iCloud/Manage Storage - and I looked down the list to see how much data Notes had stored in iCloud (obviously it should be zero as I had deleted all Notes out of iCloud). It was 2.2GB - ranked 5th after iCloud Drive, Photos, Messages, Backups. Obviously something was jammed in there.
  • So I swiped left and the option comes up to Delete Data. I hit that option and I think it says 'This will delete all Notes in iCloud and on you iPhone' - I say yes or OK or whatever it asked. It didn't delete the Notes I had 'On my IPhone' - but I guess it deleted whatever was stuck in iCloud.
  • I waited for 30 minutes. Then switched on iCloud on my phone, and tested making notes on my phone, and in iCloud via the browser and it all synced immediately. I then added my iPad - and the same - all synced immediately - then added my MBA and notes synced immediately between all four. I then copied a folder from my 'On my iPhone' folder - to the iCloud folder - and it immediately synced the folder and all the notes it contained between all my phone, iPad, MBA and iCloud. I then copied all the folders - and all other notes have now synced between all devices. Each account has 480 notes.
  • If you are going to follow these instructions the only thing I would do differently is use my MBA to hold all the notes in the 'On My Mac' folder. If you don't have this folder you have to switch it on in Preferences. It is easier to use a mouse to move folders around.


I'll report back if I have any problems, but it seems I have resolved this issue.


Good luck all.

Similar questions

537 replies

Nov 1, 2019 3:42 AM in response to pg2001

Thanks @pg2001! You legend. I owe you a beer or two mate!

Your suggestion to delete Notes from Accounts/iCloud/iCloud/Manage Storage has fixed the iCloud sync issue on my MBP.

Notes are syncing instantly now.


Prior to the purge, Notes was showing 2.3gb of iCloud usage. After purging the Notes iCloud data and re-syncing it with my notes backup on my MBP, iCloud usage is now showing 1.1gb utilisation.

So it seems like my Notes in iCloud was clogged up with 1.2gb of crap and a good 'ole dump has fixed it (for now...)


Jokes aside, Apple should still fix the underlying root cause of this problem.

I've also noticed Voice Memo app has a similar iCloud sync issue. I wonder what other iCloud apps may be caused by the same underlying iCloud root problem?

Nov 1, 2019 7:35 AM in response to Matk82

Insightful article we can all relate to at the moment. It’s not iCloud though it’s the actual software. With notes you can use a gmail or google account to store apple notes, I tested it with a separate google account and the same sync problem occurred. I also used notability on iCloud and it synced perfectly so it seems to be specific to the New version on Notes on all platforms.

Nov 1, 2019 8:11 AM in response to gregmn

All - After going thru many steps and after talking with Apple a couple of times (with "senior advisors"), this is without doubt and Apple iCloud + software issue. Period. And the fixes you see here (and I give you guys much credit for all your effort) are not fixes ... they are hacks. They do NOT fix the fundamental problem about which Apple is familiar. It's like a bad engine in a car. You can take the spark plugs out, put them back in, put them back in a different order and so on and maybe the engine might turn over. But the engine is bad so it's futile in the end. Our only hope is that Apple gets on it. It is remarkable that this has not been fixed yet. The only thing you / we / all of us can do is to keep calling Apple and escalating the calls to higher up. Do not waste your time resetting Notes, powering on and off, moving Notes and on and on. Tell Apple you have done all that. And then we hope someone there on the engineering team fixes this. Apple does not read these posts, it is clear. Only way to get a message in to them is to call. Twitter seems to be a great way to share thoughts too. Have a good weekend, all!

Nov 1, 2019 9:36 AM in response to pg2001

The same action did not work before iOS 13.2 and Catalina 10.15.1

But cleaning all the old notes from iCloud storage did resolve my notes sync too.


A few seconds delay between notes sync.


I had all notes copied local on my iPad and now could sync back to iCloud in a few minutes. The same process did not finish the previous attempt even after 48 hours and 20 reboots or restarts of notes app. All attachments and media seem to be synched this time. No missing objects or notes for now.


It is some kind of miracle, because Apple say they didn't fix it (they say it wasn't broken).

So I must be a believer now ;-)


Nov 1, 2019 11:23 AM in response to smccorkle13

I am noticing a decline in the quality of Apple's software release lately. Notes not syncing consistently is an example. I moved all my hardware from widows and android to apple. I guess I am late to the party. Microsoft seems to be more attentive to quality these days. One Note syncs flawlessly across all my apple devices.

Nov 2, 2019 5:00 AM in response to smccorkle13

it’s working now.


I‘ve had the same issue. Notes were not syncing, esp. uploading on my iPhone as well as my iPadPro after updating to iOS 13.


The issue was, that on another one of my eMail accounts notes syncing was enabled beside mail.


Check under “Password and accounts” that none of your email accounts (beside your iCloud account) has notes sync activated.


After deactivating the notes sync in one of my other accounts everything went well as before.


Nov 2, 2019 7:22 AM in response to smccorkle13

pg2001 -- your suggestions fixed my syncing problem between 2 iPhones, an iPad, and a MBP, all with the most current OS. I have a feeling the key step was "Then I did this (this is what I think resolved the issue). I went to Settings/Passwords & Accounts/iCloud/iCloud/Manage Storage - and I looked down the list to see how much data Notes had stored in iCloud (obviously it should be zero as I had deleted all Notes out of iCloud). It was 2.2GB - ranked 5th after iCloud Drive, Photos, Messages, Backups. Obviously something was jammed in there."


Thanks a bunch!

Nov 2, 2019 10:05 AM in response to SpangleB

Spangle B


They will indeed disappear if you clear icloud. What you need to do is go to the setting in the notes app and enable the 'On My Mac Account'. Drag your notes to that account (you may have to create individual folders to transfer them into if you use folders, I don't think you can drag them.). You can then follow all the clear icloud notes, and recover the notes space from icloud as others have suggested here.


Also, if you have some other account syncing notes, like gmail, remove that first as it may solve the problem.


Nov 3, 2019 1:20 AM in response to Wolff-leipzig

Wolff, Cabaleiro, Corkle, Bidule, Matk ea


Seems that you have located at least part of the iCloud problem. Ideally, this should be implemented in all app versions as a cleaning option (similar to 'migrate' at the OS level).


But my only question is: will it last? Or could whatever caused this junk to be collected cause trouble in the future?


Please let us know if your problems return, but let's hope not.

Notes not syncing or uploading to iCloud After iOS 13 Update

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