ScanSnap ix500 Software for Mac OS Catalina?

I called Fujitsu (800-626-4686) and they walked me through the update (Scansnap Home) to get it all working again. The update is at scansnap.com/D but the guy made some changes in the system preferences after downloading.

I have ScanSnap si300i and was able to replace the scan snap software with ScanSnap Home that works on Catalina. Here's the main website:

https://www.fujitsu.com/global/products/computing/peripheral/scanners/scansnap/software/sshome/

and here's where you can download the software, it asks you to select the scanner and the Target OS:

http://scansnap.fujitsu.com/global/dl/

Check the respective Fujitsu SnapScan model against the supported SnapScan models at VueScan. It will tell you whether it can drive the scanner with, or entirely without any Fujitsu drivers. Yes, the 64-bit VueScan has a cost, but it would seem if you have a vendor unsupported scanner, that it is a practical expense for vendor independence and a means to continuing to use the scanner.

Disclaimer: I have owned VueScan Professional since 2012, and have never paid an update charge. I also do not receive any benefit from the vendor for recommending this worthy product here.

Just tested ExactScan and found it to be reasonable good. I say reasonably as I was attuned to using VueScan and its user interface and found the UI for ExactScan to be a learning curve. However, the features were comparable.

Currently VueScan's prices are less than ExactScan as they are having a sale. I think either would be better than the software that came with my Canon scanner and probably any scanner's software.

I have a SnapScan S1500. Fujitsu doesnt support these scanners anymore. I use Vuescan with my scanner on Catalina, it works fine

Your post was very helpful. After Fujitsu tech sent the link to update to the 64 bit Scansnap Home, it wouldn't scan. We would get a message that "The specified destination (image saving folder) is invalid). Finally, a Fujitsu tech knew how to solve this issue. He said it was an "Access Permission Issue." We went to System Preferences, selected Security and Privacy, then Privacy. We clicked the lock (to open) located on the bottom left and added the Scansnap to enable Location Service. Closed lock and the scanner worked. Thanks, no need to buy new scanner!

The download button on this page will get you the 64 bit version of VueScan: VueScan

I have the same problem. Catalina does not support 32 bits and they want to retire this scanner. I think the only way to make my scanner again, is to delete Calatalina and go back to Mojawe. I don't want to buy a new Scanner, just because I upgraded to Catalina.

I have the ix500 scanner and hooked it up to my new Mac with Catalina on January 19, 2020. Everything connected fine including wireless but when I tried to scan I got nowhere except a message having something to do with the folder it was to save the scans to.

I did not want to use the cloud app so I looked tirelessly and found the fix on the Fujitsu ScanSnap website. I uninstalled the driver I had, downloaded the most recent driver for the ix500 and Catalina OS, connected the scanner (including wirelessly), then followed the instructions included below and it worked first time I tried. Actually, I found it simpler then using the old ScanSnap Manager that was on my old computer.

Even though my scanner is not even 2 years old yet I know this model has been discontinued. It does work now with Catalina. It has to do with the extra layers of security in the current OS for Mac. See the steps below from ScanSnap website. With my system you only needed to check the box for ScanSnap Home (the others below it did not show):

I found the Exactscan interface much more suitable for scanning office document.

I found a solution! I have the IX500 so I went to the App Store and found ScanSnap Cloud for IX Series and its awesome! Add the app, follow the prompts and connect your scanner to the cloud. I connected my scanner to my Dropbox and now I don't even need to connect my MacBook to the scanner. Scan docs, they go to the cloud, you open the app and they are there. Hope this works for you.

Large multi-national corporation and they cannot support their products. It does not make sense to send a perfectly working scanner to the landfill. Manufacturer suggest you upgrade for $600 to new model. Any class action lawyers out there?

There are other threads in this post that provide a current, scansnap solution without HP dependence, and that preclude a new scanner purchase, or leaving Catalina. In two years, Apple will drop support for Mojave, and any interim Security update could break a working ScanSnap solution there too.

my dropbox opens up in a finder page would you happen to know how to get it to upload to a specific folder and not just the scan snap folder under dropbox