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Level 1

7 points

After installing macOS Catalina my internal keyboard suddenly stops working.

Day one with Catalina, and the internal keyboard of my macbook pro 13" suddenly stops working. Nothing I type works. First time I tried to use the computer and the keyboard didn't work. I restarted, and it worked again. Later while writing an email on gmail the keyboard stopped working mid-word.

I connected an external keyboard and it works, still the internal one is not working. This is a bad workaround, I can't be carrying my external keyboard everywhere I go.

Hope someone can help me

Thanks

MacBook Pro

Posted on Oct 8, 2019 3:11 PM

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M.rangel Author

Level 1

7 points

Posted on Oct 22, 2019 5:14 AM

Update: it’s been a week now without incidents. Apparently, Karabiner, a program I use to change the comma on my external keyboard for a period (num pad) was causing the problem. I didn’t even uninstall it, just closed it and everything is fine now. A shame because I find it really useful, hoping an update on karabiner will fully solve the problem

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36 replies

Old Toad

Level 10

207,829 points

Nov 2, 2019 11:08 AM in response to boxallw

Macs do not need any "cleaning", "optimizing", "speed-up" or anti-virus software to be run on them. if you have any in those categories uninstall them according to the developer's instructions.

cryocide

Level 1

8 points

Nov 2, 2019 11:30 AM in response to Old Toad

Here's a list of the malware you say that doesn't exist, Old Toad: https://www.macworld.co.uk/feature/mac-software/mac-viruses-list-3668354/

Nov 2, 2019 11:37 AM in response to cryocide

MacWorld was a great source of information until they sold out to the producers of worthless software. Since they did that I don't read them any longer.

boxallw

Level 1

8 points

Nov 3, 2019 2:16 AM in response to cryocide

My security product is company enforced and is not able to be removed.

Nov 3, 2019 6:14 AM in response to boxallw

In that case you have my deepest sympathies. I am sorry to hear you are working for a company that has such little IT knowledge.

Old Toad

Level 10

207,829 points

Nov 3, 2019 2:37 PM in response to cryocide

I didn't say malware didn't exist. I said viruses for Macs don't exist. A big difference.

After installing macOS Catalina my internal keyboard suddenly stops working.