Mac Os Catalina do not sync photos with iOS Devices

What a ridiculous response, I would have asked this to be escalated to a superior, These First/Second line support agents are reviewed for their ability to handle a support case so best to get thier name or Agent ID where you can escalate this to.Re-installation with no understanding root cause is just not on, especially if it does not guarantee that it will actually fix the issue.

To Fix a problem they need to accept that its a problem first, then get the correct resources to investigate. It doesn't appear to be the case. The only way they will proiritise this is if the Support volumes are high enough.

I don't have apple care so I may not be "entitled" to the level of support others but for those who have pony'd up for apple care and logged this fault, you should expect a professional support service that you have paid for. Which means logging this Fault and Prioritising it as there is no immediate fix or "acceptable" work around. This is what the support agents should be doing.

I have the same sync problem, won't sync albums/folders below the root level (nested). This is all very similar to the sync problems introduced when iOS11 first came out in September of 2017. Could not complete any photo syncing from iTunes to iPad or iPhone. It took Apple 7 months to fix it. 7 months. So very frustrating. C'mon Apple, did you not learn from past mistakes?

I just spent 4h being bumped around the Apple support like hot potato, with no-one knowing what Im talking about, and pretty much just viewing my screen without resolution... I got to senior advisor, and was told that

A: I tried everything possible to resolve the issue (Restarting both, dropping files via wi-fy (big fail: got them all to my camera) I tried everything (short of tipping the system and re-installing it) and no fix....

B: it is known issue and fix is being worked on

C: a special request for fix on individual bases has to be sent out by senior advisor, and answer should come in 4 days. (No guarantees though, because last time - 4 yrs a go- my resolution was to make extra 15 steps for each photo upload. So functional fix might not be helpful. Lets hope for update that will work this issue out.

I should get call back on Friday so I will post whatever fix they will come up with...

Tried to reinstall Catalina from blank hard disk. Move all the photo back, and spent hours restoring.

End up having the same problem. I am pretty sure that is not a migration issue, but a real bug.

This is really bad. now I just blindly sync all photos over past 6 months as a "workaround".

However, still no album sorting under folder.

Just talked to the Apple Helpdesk and he confided the problem and promised that there are updates about to come to solve several problems. On a German internet side I found also information, that the concern is known but not solved yet.

https://www.ifun.de/macos-catalina-probleme-beim-uebertragen-von-fotoalben-auf-ios-geraete-144662/

Hi. Actually as noted in past postings, you need to mention this at https://www.apple.com/feedback to create awareness for Apple. Many of us on this posting has done so. Hopefully it will make an impact!

I have also been on the phone to Apple about this exact issue, and they seemed blissfully unaware of the issue. I wasted 6 hours trying to fix it, ended up with escalated tech support installing and adding a profile to track logs, and upload video of the issue happening. Long story short, it is now 9 days later, and they have just forgotten about me (or hoping I have given up and forgotten about them. Come on Apple - fix this issue (case ID 100926396675 if you care about your customers at all!).

Oh, and don't start me about all the other issues Catalina caused my computer. I ended up in restore mode and have done a clean install and manually replaced all files, apps, music, movies, tv shows, documents etc seeing as Catalina also killed my time machine backups. Nice work Apple, but a handy reminder to have back ups of your backups!

I don't use the Photos app on my iMac, or iCloud for photos, and have a similar synching issue. If you want to try what I did, please see my thread here:

https://discussions.apple.com/thread/250716061

Page 7 explains the steps I took.

https://discussions.apple.com/thread/250716061?page=7

Kathy, at this point, I am not even convinced that iCloud storage is the answer to this problem. Generally speaking, I do not like using any kind of cloud storage, whether it is Apple iCloud storage, or storage by any other online storage company. Yes, security and privacy are big issues with me. I just feel uncomfortable about storing my personal data online. There have been way too many security breaches in recent years.

A while back, I was paying a dollar a month for 50 GB of iCloud storage. However, I cancelled it, being as I wasn't really using all of that storage space.

A few days ago, right before my photos syncing broke, I disabled all of the apps in my iCloud settings in System Preferences/Internet Accounts/iCloud, except for Calendars, because I noticed that I lost a few features when I disabled the Calendar app in iCloud.

However, today I discovered that a few other things had stopped working as well when I disabled them in my iCloud settings. So I was forced to re-enable Photos, Mail, Contacts, Calendars, Notes, and Find My Mac.

But here's the thing that I really wanted to mention to you. I re-enabled the Photos app in my iCloud settings, in the hope that I would be able to get all of my photos and videos from my iMac back onto my iPhone, even if regular syncing is currently not working, as we all know.

Upon enabling the Photos app again, I got a message that there was not enough space in iCloud to accommodate all of my photos and videos. So, I went ahead and repurchased the $1/month iCloud plan so I again have 50 GB of iCloud storage.

I also verified that I have "iCloud Photos" enabled on my iPhone, which now runs iOS 13.2. I also have my iPhone set to "Download and Keep Originals". The options "Upload to My Photo Stream" and "Shared Albums" are both disabled.

So even though I have the Photos app enabled in my iCloud settings on my iMac; and even though "iCloud Photos" and "Download and Keep Originals" are enabled on my iPhone; and even though I paid for the 50 GB of iCloud storage, NONE of my photos are yet appearing on my iPhone. All I see are two photos I actually took on my iPhone, and a video I shot on my iPhone a few days ago. My 21 GB of photos and videos from my iMac are nowhere to be found in the Photos app on my iPhone.

So, before you consider purchasing extra iCloud storage space, you may want to consider the above. Quite frankly, I am rather disappointed by the various bugs and incompatibilities I have encountered since upgrading to Catalina. I had none of these problems with Mojave.

debtfree101, if you read further back in this thread, you will see that this possibility has been suggested before. However, it is speculation at best, which Apple frowns upon in these forums. Myself, as I mentioned earlier, when I discovered that syncing was not working, I went ahead and bit the bullet and reactivated my 50 GB/month iCloud account. Yes, I didn't like doing so, not because of the price -- what is $1? -- but because I don't like storing personal data in the cloud. At any rate, it took about 24 hours to sync 304 family videos and just under 1,000 images to my XS Max iPhone. Once Apple fixes this syncing issue, I intend to deactivate my iCloud account again.

What a joke this is.

I remember my 'previous' photos issue regarding Time Zones, having to change the system clock to import photos from different zones so they all sit in line (because apple assumes you sync everything with the cloud!).

Anyway i have this same issue. i spent three weeks manually importing 242,000 photos into the new photos app (yes i started fresh and did a phone clean import, carefully moving photos to albums and folders where i wanted.) - and guess what?.. same issues ... i have folders, and in the folders i have albums. I even have folders in folders, with albums within. Very disappointed with this. iCloud is not an option as my photos library is 2.34TB!! so, i am not paying for that capacity per month - not to mention, i really don't want to trust a cloud service with all those photos in case something happens !..

i can sync the photos in albums at the top level hierarchy (so where the medic types are (Panorama, Selfie, Video etc), but as soon as there is a folder it doesn't work.

anyway, i feel like this problem will be an issue that wont improve, how do we get the attention of Apple? an Apple store is 2 hours drive from me, and they would likely want my computer and we will come to the same conclusion ... i don't have apple care, but i don't think i should have to have Apple Care... this is a feature that does not work.

Has anyone tried to see maybe if its iOS that's the issue??? i will do some more testing this afternoon - maybe create a

new library and put some photos in there and see what works and what doesn't. So disappointed..... every time i google answers it alwyas refers to people having issues with iCloud... not everyone uses iCloud for storing music and pictures and video. ... grrr.

sorry for my rant

I have thought about doing the same thing. As irritating as it is, I will take the plunge and rename each of my albums so they at least have some order to them (I have mine in folders for each year).

By the way, I have yet to get the phone call back from the Apple Tech Support Rep.

To the one that worry about the photos library could go corrupt and to loose many or all pictures.

Besides running regular backup with time machine it is additional safety to just make a copy of your library

/user/pictures/Photos Library.photoslibrary to any external hard disk.

Here's something interesting.

I just did a Sync with my old iPhone 6+ (that I basically use as an iPod now) and it took all of my pictures & videos over from the Photos app.

MacOS 10.15.1

iOS 12.4.1

So in my opinion (for what that's worth), it might be an iOS 13 issue and not a Catalina issue.

I hope folks on this thread find this new information helpful.

Cheers

I confirm the not longer working iTunes Remote. What you mean with column browser I don't understand.

Also strange sync behavior of Albums to iPhone X 13.2 where some Albums with correct artwork appear a 2nd time but without artwork. But do not let us mixup bug there.

What is also strange in Photos that some "Persons" appear double or three time on the mobile. In Photos at the Mac they are correct, beside that a differenr key picture of the person between Mac and Phone is displayed.

It's horrible at the moment because I use my iEnviromment mostly for Audio and Video playing and syncing between several iDevices and streaming to AirPorts which worked like a charm before iOS13 shuffled my playlists and Catalina the pictures.