iMac keeps crashing after Catalina upgrade

I have a 2019 iMac (Core i9, 64GB of RAM, Radeon Pro Vega 48, 2TB SSD) that I upgraded to Catalina. I thought everything was working fine until I stepped away from my computer for about half an hour and came back to the log in screen; upon logging in, it said my computer had restarted. Submitted the crash report to Apple. I thought it was a glitch. Kept working, then later on, same thing happened. Stepped away, and came back to the same thing. Submitted the crash report to Apple again. Then it happened again. And again. And again. Today, same thing; computer keeps crashing, over and over and over.


I've changed nothing in terms of hardware or software between yesterday and today (or since I set up this iMac a few months ago), except for upgrading to Catalina. Under Mojave, there were no issues.


If anyone has any idea how to resolve this, that would be greatly appreciated!


Below is one of the many, many crash reports, but they all look similar in terms of it seeming to be related to com.apple.WindowServer:


iMac Line (2012 and Later)

Posted on Oct 8, 2019 5:53 PM

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Posted on Oct 12, 2019 9:25 AM

If you have the same issue as OP (the machine crashes reliably when you leave it alone for about 10 minutes, you probably have multiple external screens), I've made some progress. If your problem isn't like that (most of the comments here don't seem to be) YMMV, but I wouldn't expect this to help you.


The short version is, that I've made the crashes stop by deleting my Google accounts (and a weird looking null 'Contacts' account that was in the same list) from System Preferences | Internet Accounts. I'm currently re-adding my email addresses one by one to see if the crashing starts again. But there are thousands of mails to download, so it'll take a while before I can say whether that's safe.


I came to this conclusion by installing a fresh version of Catalina next to my main install. I couldn't reproduce the issue in the fresh install; no crashing. Then I gradually added apps and services one by one, leaving the machine alone for a while after each thing. If I came back and the session was still alive, I knew that app or service hadn't caused the problem. The crashing only started when I enabled my email accounts on that Preferences screen. Deleting them stopped the crashing (disabling them wasn't enough).


I hope this helps somebody out.

1,351 replies

Oct 9, 2019 10:23 AM in response to mrbofus

Update from me: I do have 2 27" 4k monitors plugged in and the issue only occurs with the monitors. Radeon Pro Vega driver makes sense. I do have the automatic graphics card switch still turned on so I'll test out the issue with just the Radeon Pro Vega card running without the Intel card.


I have spent the last 2 hours on the phone with Apple support. The new support member confirmed that they are getting new reports of this same issue. Some people reported fixes. They are assuming that my issue is fixed but they are about to get another phone call from me confirming that it's not. Next phone call they promised me that they will pass this onto the engineers if the issue still occurs.


Apple has already released a public notice that there are other bugs that has plagued Catalina but no confirmation of our issue. If you haven't called Apple on this issue yet, may I suggest that you do so. The more complaints the faster this can get resolved.

Oct 22, 2019 4:50 AM in response to mrbofus

I have found a remarkably simple workaround for this problem. Like everyone else, my MacBook Pro crashes with eternal monitors after 1 -3 minutes of sitting idle. From what i have found, this is due to USB to HDMI (DVI, SVGA, etc) adapters and docking stations going to sleep or low power mode after a few minutes of static content. So, simply change the Desktop Background to change every minute so the adapters do not go to sleep. Trivial and simple, but so far seems to work on my system. Please note: you must set this to one minute on every monitor and not just your primary. System Preferences -> Desktop & Screen Saver, Desktop (tab), change picture [every minute].

Oct 26, 2019 4:45 AM in response to ferroequinologist

All the while I've been trying to prevent my machine from idling / sleeping and it's continued to panic every few minutes of inactivity. I've now just stumbled upon something weird and my machine hasn't rebooted in the last 20 hours! Set your Energy Saver settings like in the attached screenshot (let display turn off after 3 minutes of inactivity). I'm now aggressively causing my display to sleep and it seems to have stopped rebooting.

Oct 29, 2019 8:18 PM in response to GW1921

Just to confirm. If you remove all attached monitors (I am using 2) and repeat the above steps. No issues - just as before. Connect the monitors and repeat the steps. Crash. Note this is also happening with PathFinder 8.6 but less frequent and must be connected to network drive. Also with Pixelmator Pro 1.5.1 Avalon and VLC 3.0.8 Vetinari (all latest versions).

Problem multiplies when I am watching a movie on one monitor in VLC and working on another monitor in Pixelmator. I will probably record a video on the colorful effects tonight!!

Nov 3, 2019 6:31 AM in response to mrbofus

TONS of replies here. I've been experiencing the same issues with crashing immediately after upgrading to Catalina. I'm on 10.15.1with upgrade taking place last night from the latest version of Mojave. I've had about 8 crashes since. I have 2 external 27" 4K monitors attached via Thunderbolt.


On a side note, I gotta say that Apple has been developing a trend over the past 3 years or so of releasing software that is very buggy and poorly implemented, in which these bugs linger for months and months with no fix or response. Because this isn't an imminent severe security risk to millions, I doubt this will be seriously looked at any time soon, so I guess we'll all just have to deal with it or downgrade to Mojave (which I will be doing today).

Nov 4, 2019 10:07 PM in response to pixel_it

Make sure your

settings >> Power Saver >>

  1. "Put Hard Disks to sleep when possible" is NOT checked
  2. Turn display off after: set to "Never"
  3. Enable Power Nap: checked


With those settings on all my macs crash way less (since chokalina of course)


I imagine after the 1 millionth reported issue of the same thing apple will privately address this bug in catilina with a hidden patch


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iMac keeps crashing after Catalina upgrade

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