iCloud Drive won't sync or not showing files

I stumbled into this issue after installing macOS Catalina from usb drive as clean install, then synching with my iCloud account.


Apparently Photos do not suffer this problem so it isn't a real network issue but more like a protocol communication issue.


After leaving my MacBook Pro all night lit in attempt to synchronize my iCloud Drive, this is how folder (~/Library/Mobile Documents) appear from terminal:


but this is how it appear from Finder



I spent 1 hour with Apple Support and they remotely guided me into several attempt to disconnect and reconnect iCloud account in order to make it sync, but nothing really worked.


If u incurred on same issue leave a post here in order to alert community about the severity of this issue.


/GM


Posted on Oct 9, 2019 1:26 AM

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Posted on Oct 9, 2019 2:03 AM

After searching several workaround nothing works, but I fortunately got synched doing these steps, I cannot guarantee this work same for other peoples have same issue.


  1. Get Safari and connect to https://icloud.com
  2. Log into with same iCloud account you are using on ur Mac
  3. Select iCloud Drive icon and enter
  4. On top right corner select your account name drop down menu and click on Settings
  5. Once there u should first check your Mac is present under My Devices (if it doesn't the only thing worked for me was reinstalling everything)
  6. Now on same page go down under Advanced > Restore File (see pic below)
  7. After few seconds of showing recoverable files my iCloud Drive started to sync



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Oct 10, 2019 8:10 AM in response to V4NH0RN3

Thanks for your clear instructions on what needed to be done. However, it didn't work for me. Following your procedure resulted in only three measly files showed up whereas my entire Documents folder disappeared from the iMac after upgrading to Catalina. Fortunately all the files still show up in iCloud Drive. Should I just drag the Documents folders from my iCloud Drive to my iMac or is there a way to sync the Documents folders from iCloud Drive to the Mac?

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iCloud Drive won't sync or not showing files

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