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iTunes 12.10.1.4 Crashes in Windows 10 When Adding Files to Media Folder

I just updated to iTunes 12.10.1.4 on Windows 10 and whenever I attempt to add files to my library, iTunes crashes. I had no problems with previous version but I'm unable to download it.

Posted on Oct 9, 2019 6:56 AM

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Question marked as Top-ranking reply

Posted on Oct 10, 2019 8:25 AM

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

2 replies
Question marked as Top-ranking reply

Oct 10, 2019 8:25 AM in response to tbotello

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

iTunes 12.10.1.4 Crashes in Windows 10 When Adding Files to Media Folder

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