Safari browser is seriously messed up after 13.1.2 Update

Hi everyone, without checking first to see that the latest software update for my iPad which is 13.1.2 is stable, not full of bugs and was not going to mess up my iPad, I decided to get the update yesterday.

Now having got the update, certain websites that I use for studying etc will not properly load/display in the safari browser. If I give an example of a website that I use, the size of the website page content is all now messed up and I'm having to constantly zoom in to adjust the size and non of the links/buttons work on the website.

What I've had to do as a temporary fix around the problem is to download and install Google chrome on my iPad. Would have much preferred to continue using Safari tbh.

Can Apple please look into this issue asap and get it resolved and return the Safari browser back to how it used to be before the 13.1.2 update. I have the 12.9 iPad Pro 2nd generation. Thanks

Posted on Oct 9, 2019 9:46 AM

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Posted on Oct 9, 2019 10:03 AM

Following update to iPadOS13, your Safari browser now defaults to render the full “Desktop” version of sites - instead of the reduced “mobile” version.


If the website is having difficulty rendering content with the updated iPadOS browser, then you could try using the mobile version. Simply tap the aA button in the Safari search bar, then select “Request Mobile Site”. The website may otherwise require update to be fully compatible, in which case you’ll need to contact the webmaster of the affected site(s).


Apple themselves do not participate within these fora. If you need to raise an issue with Apple, then you’ll need to either raise a Support case using the Contact Support link at top-right of this page, or send feedback to Apple using their feedback link:

https://www.apple.com/feedback/ipad.html


If using the latter, you won’t receive a reply to your “feedback” - but it is understood that all such submissions are logged.


I hope the described workaround helps to address your immediate difficulties.


36 replies
Question marked as Top-ranking reply

Oct 9, 2019 10:03 AM in response to retrouk

Following update to iPadOS13, your Safari browser now defaults to render the full “Desktop” version of sites - instead of the reduced “mobile” version.


If the website is having difficulty rendering content with the updated iPadOS browser, then you could try using the mobile version. Simply tap the aA button in the Safari search bar, then select “Request Mobile Site”. The website may otherwise require update to be fully compatible, in which case you’ll need to contact the webmaster of the affected site(s).


Apple themselves do not participate within these fora. If you need to raise an issue with Apple, then you’ll need to either raise a Support case using the Contact Support link at top-right of this page, or send feedback to Apple using their feedback link:

https://www.apple.com/feedback/ipad.html


If using the latter, you won’t receive a reply to your “feedback” - but it is understood that all such submissions are logged.


I hope the described workaround helps to address your immediate difficulties.


Feb 14, 2020 3:33 AM in response to johnberg51

If you’re having difficulty with tabs, and other Safari relates troubles, I have written a detailed support article that explores many of the commonly experienced issues and their relatively simple solutions:

https://discussions.apple.com/docs/DOC-250002077


I hope you find it to be helpful in addressing your specific troubles - any feedback would be gratefully received to inform any updates/additions to the article. I hope you like it - do let us know how you get on.


One other thing, for the benefit of others, if not already updated to iPadOS 13.3.1 (current at the time of writing this reply), you should do so.

Oct 29, 2019 3:38 AM in response to Karinebdc

The update from iOS12 to iPadOS/iOS13 is a major update - moving from a simple “mobile” browser to a full “desktop class” browser on the iPad. Whilst I understand your evident frustration at change - and acknowledge that some fairly significant bugs exist in these early days of the new OS - Safari has significantly “grown up”.


Have you tried the new iPadOS 13.2 - which had general release yesterday?

Mar 23, 2020 2:52 AM in response to Wirewiggler

I can understand that (and have great sympathy with) a small number of users who have encountered some difficulties subsequent to the many changes made in the iPadOS system and UI. A great number of those, having issues, are a consequence of not being aware of (or being blind to) changes to UI gestures and App functionality - and some with “older” iPad models, with only the minimum supported 2GB RAM, experiencing performance issues.


Knowledge can be addressed. Whilst many don’t bother, it is recommended that both established and new device users review the iPad User Guide at any major version update (such as iOS12 to iPadOS13), although it is acknowledged that some of the more esoteric features may become more apparent with use. However, performance issues brought about by lack of system resources (such as RAM) cannot be resolved other than by replacement of the device.


Apple have a very difficult balancing act, in that they try very hard to make new functionality available to as many users as possible - but a choice must ultimately be made as to “acceptability” of both device performance and breadth of availability of the update.


Apple could, for example, set a much “higher bar” (CPU and RAM) for a major update to be available to existing iPad models. This would perhaps reduce the number of complaints of poor performance, but in reducing the update support lifespan, would increase the number of complaints of updates being withheld from users of older iPad models.


The counter approach is to make an update available more widely, but accepting that more issues many be experienced by owners of older devices.


A middle-ground (as Apple might seem to follow) is to do both; major version updates are made available to as many device models as Apple seem comfortable, restricting some features to the newer (higher-spec) devices; owners of current and immediately preceding generations of device experience almost no issues (beyond that of the knowledge gap). Unfortunately, whilst this approach maintains maximum availability of updates (and product support lifespan), those with resource constrained devices may complain of performance issues.


The truth is this...


Today’s generation of iPad (and other) devices will “rock” - but in four or five years, whilst still usable for more mundane tasks, today’s devices will struggle will the newest and greatest Apps and product features. We must perhaps content ourselves in knowing that the support-lifetime of our Apple mobile devices are substantially greater than that of the competition - but all devices become “less capable” over time. Technological progress and product improvement also have negative consequence.


Complaints of Safari shortcomings have been reducing as users overcome the knowledge gap. Some issues, usually relating to performance or stability, are still seen - but these, in general, seem to be seen in devices of only 2GB RAM where system resources are substantially more constrained. For other devices, Safari seems to be very stable - and now much more feature rich. For those that adjust to the new UI - and don’t have a resource constrained model - the current iteration of Safari is very, very good.


Whilst not resolving all issues, for resource constrained devices with greater memory management challenges, functionality and performance more akin to iOS12 can often be restored by disabling (in your Settings) newer Multitasking and ScreenTime features of iPadOS13.


Whilst I strongly encourage, support and enjoy constructive debate, please resist the temptation to simply “flame me” for the above discussion. This reply is intended to be a balanced and objective response, accepting fully that some users do have real issues - and for those that do it is very frustrating. It is also intended to highlight that for many others iPadOS is both a more advanced, more feature rich and substantially more polished and stable iteration of the iOS/iPadOS journey.


I sincerely hope this is helpful to someone - if only in promoting some constructive thought.

Oct 9, 2019 10:01 AM in response to LotusPilot

Hi LotusPilot, thanks for your quick reply. Unfortunately I have tried this and it has not worked. By default I have Safari set to the full desktop version which is how I had it previously. The site that I have been accessing regularly for study was already the desktop version and it has always been fine up until the 13.1.2 update that I got yesterday and now the desktop site does not load properly and none of the buttons/clicks to download study material work.

Oct 15, 2019 3:12 PM in response to LotusPilot

Hi, thanks for the info. Just updated to 13.1.3 and it has made no difference to Safari. The issue is still there. Something in the 13.1.2 software update did something bad to Safari and now it's totally messed up. Just hoping that Apple's software and development team can find out what the issue is and rectify it in the next update. Certain websites are now not being displayed correctly in terms of size and certain websites don't work properly anymore in terms of functions when you click on certain things.

Oct 29, 2019 4:07 AM in response to WindowsXPis AOK

Sorry to hear that you’re having major issues. Perhaps, if your could expand beyond generalities with some detail of specific issues, the community could provide comparative results and/or explanation?


Since updating to iPadOS - and the very latest iPadOS13.2, Safari appears very stable. The only specific issue that I’m currently seeing is with this website - in that once logged-in to the community, I seem to be logged-out within minutes of being idle (or if looking at something else on the iPad). This issue is new - and I don’t see it with Safari on iOS12.x iPads.

Apr 20, 2020 3:10 AM in response to damir67

Never use slide-over or split-views in Safari.

This can easy happen by accident, it looks harmless, but the evil happens when you shutdown the Safari app after.

It is better NOT to use the safe modus if you gonna create important tabs, because then you always can get your tabs back (one by one) by holding the “+”

If you are in dark modus and any split-view has been appeared by accident, be sure not to shutdown the Safari app, because then it is too late and all the tabs are gone. In this case quickly create a bookmark of the tabs (see link Lotuspilot). Then you can recover the tabs afterwards.

Apple really should solve this, beacause using Safari is like walking on thin ice now.

Oct 25, 2019 12:06 PM in response to retrouk

After accepting the latest os update for my iPad I simply cannot believe what Apple seems to have done! I now have AA symbols that seem to decide for themselves what size windows you will have whenever they feel like it. Especially on YouTube! There seems no rhyme or reason to what they have done, except perhaps to ruin that essential reliability and simplicity that was the iPad.

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Safari browser is seriously messed up after 13.1.2 Update

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