mail slow to update in iOS 13

I have a brand new iPhone 11 Pro. It is updated to the latest iOS 13 update. I will get notifications and badges for mail saying that I have new mail but when I go into the mail app there is nothing there. It can take 5-8 seconds for the new mail to show up or I have to manually refresh it to get the new mail to show up.


This only started happening after updating to iOS 13 which I did on an iPhone Xs before updating to the 11 Pro and it was doing the same thing on the Xs.


This is really annoying and a time suck. If I see I have new mail, I want to read it right away not wait for it to download. If I get the notification, it should have downloaded in the background first. This is 2019 after all.

iPhone 11 Pro

Posted on Oct 10, 2019 3:59 AM

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Posted on Oct 18, 2019 12:06 PM

I have an XS and have been experiencing the exact same problem with all releases of iOS 13. This is incredibly frustrating and time consuming. What will it take to bring this to Apple’s attention so that it is addressed?


To be specific, I think there are two separate situations. One is where I receive an audible notification of new email but no new messages appear in my ‘all inboxes’ view. I have found that by navigating to the inbox of a particular email account, for example Gmail, and then back to the ‘all inboxes’ view, the newly revived messages will then appear.


The other situation is where I can clearly see new messages in my inbox but when I click on one of them, the message content/body does not appear (ie it’s blank). I have not yet identified repeatable steps / workaround to make the message body appear but once enough time has lapsed, it appears.


Not acceptable...

297 replies
Question marked as Top-ranking reply

Oct 18, 2019 12:06 PM in response to Scott Raymond

I have an XS and have been experiencing the exact same problem with all releases of iOS 13. This is incredibly frustrating and time consuming. What will it take to bring this to Apple’s attention so that it is addressed?


To be specific, I think there are two separate situations. One is where I receive an audible notification of new email but no new messages appear in my ‘all inboxes’ view. I have found that by navigating to the inbox of a particular email account, for example Gmail, and then back to the ‘all inboxes’ view, the newly revived messages will then appear.


The other situation is where I can clearly see new messages in my inbox but when I click on one of them, the message content/body does not appear (ie it’s blank). I have not yet identified repeatable steps / workaround to make the message body appear but once enough time has lapsed, it appears.


Not acceptable...

Oct 20, 2019 6:13 PM in response to Scott Raymond

It is working a little better for me now. I went into the notification settings and toggled everything off and then back on. I also went into the settings for my iCloud email and changed it from push to fetch and then back to push and it is acting a little more normal. Still slightly slow at showing all of my email but at least I don’t have to pull down to refresh and wait for them all to come in.

Oct 21, 2019 12:47 PM in response to RichMend

Same issue on my XS Max... 12 was so much better. Email in ios13 is horrible. I have the same issues and my work forces me to use Apple’s email app. The background refresh doesn’t work.. so notifications don’t work... so my Apple Watch is now useless as I monitor VIP emails via notifications. Totally broken now.


Apple, please fix this! This kind of irritation is totally unacceptable. I’m stuck with your devices that don’t work.... I’m a very angry customer who may need to switch to Android hardware just to get something that works.


please fix this!!!

Oct 25, 2019 12:33 PM in response to Scott Raymond

Like many other users of iOS 13 (in all released versions up to .3), the email App has become slow and balky. All settings adjustments, reloads, restarts etc have not fixed it.

Fire alerts and power shutdowns in Sonoma County are a big deal right now and my iPhone email notification has been rendered useless by this unfortunate Apple iOS13 update - I get an email tone and preview but I can’t actually read the email for 20 minutes or more.

Oct 27, 2019 6:31 AM in response to Scott Raymond

One thing I noticed is that since iOS 13, mail background activity disappeared entirely (went to zero) in the battery settings. This changed yesterday when I added some vibration notifications to email accounts. Hypothetically this behavior could be an optimization where knowing that all other forms of notifications other than sound require the user to wake up the phone in order to see them, that it doesn't perform the background work at the expense of a delay in seeing the email when you do pick up the phone and check. It could also be a straight up bug where adding sound notification clears up an underlying data issue that affects background mail processing. I had previously had no sound or vibration notifications for any email accounts as it is super annoying due to volume of email. This morning when I woke up, mail showed background activity for the first time since updating to iOS 13.

Oct 28, 2019 7:24 PM in response to Scott Raymond

On all of the iPhones that I support: No e-mail issues with iOS 12. But every phone running iOS 13 is *massively* slow for “All Inboxes” (unified InBox). Each individual e-mail account’s own InBox is fine.


”All Inboxes” was instant and always updated promptly and in real times with iOS 12, but now is massively slow and takes forever with iOS 13.


On both newer and older iPhones.


Update: The new iOS 13.2 is much better/faster than iOS 13.1, but still much slower than iOS 12! Makes the native Mail app almost unusable.


And no third-party mail apps have any similar issues at all.

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mail slow to update in iOS 13

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