mail slow to update in iOS 13

I just had issue with god ole iPhone 7. aol email was working fine until recent update ios13 .3.1! whatever email not downloading , not showing , error message at bottom . all kind of issues email totally screwed up . my solution was delete aol mail account then renter add it back with automated aol apple settings . it works fine and fast now., no problems now. I believe has something to do email settings that need to be updated too. hope this works for all people with this problem .

this is what sorted the problem for me,

reducing the size of my inbox, but ALSO my deleted mail, archive, and any other folders.

since doing this, and putting my deleted messages folder on my phone rather keeping it on the remote imap server my mail app is quick, absorbs little cpu, and battery.

TODAY (NOV. 18) APPLE RELEASES IOS 13.2.3

The listed improvements include Mail.

Please backup tour iPhone, install 13.2.3, and let this group know if it fixes your Mail! :)

I don’t mean to alarm anyone - but so far 13.3.1 has fixed the issue...

I tried lots of suggestions. In the end I emptied my bin and deleted accounts from my phone and then installed them again and that solved the problem somehow.

On all of the iPhones that I support: No e-mail issues with iOS 12. But every phone running iOS 13 is *massively* slow for “All Inboxes” (unified InBox). Each individual e-mail account’s own InBox is fine.

”All Inboxes” was instant and always updated promptly and in real times with iOS 12, but now is massively slow and takes forever with iOS 13.

On both newer and older iPhones.

Update: The new iOS 13.2 is much better/faster than iOS 13.1, but still much slower than iOS 12! Makes the native Mail app almost unusable.

And no third-party mail apps have any similar issues at all.

@carolynRa -- Two questions: 1) Were you using iCloud mail or a different mail provider inside Apple's Mail app? and 2) Is your mail downloading in background now while the iPhone is asleep?

For others on this thread...I've talked with 1st and 2nd line Advisors at Apple and they have created an advanced engineering ticket for this issue. I should hear something back on Sunday at 10:00am and will let folks know what's up.

Here's what they think so far, which is why I asked the question I did above: This seems like an iOS/iPadOS issue because it is happening across all three of my mobile devices in the same way.

In addition, here's a link to a MacRumors story that might provide some insight as well. It seems that iOS 13.x is aggressively managing background tasks with varying results.

https://www.macrumors.com/2019/10/31/ios-13-2-safari-refreshing-poor-ram-management/

If anyone is willing or interested...check out your Settings -> Battery and post here how many minutes of background activity your Mail app has both for the last 24 hours and the last 10 days. I'll share that information with Apple engineering.

Mine looks to be about 1min of background activity per 24 hour period and 9min for last 10 days, which is WAY too low. Outlook, for example, has 7 min and 59 min for the last 24hours and 10 days respectively.

Same for me - Plus every time I open the email app I get a blank screen for few seconds. It’s like the app is trying to get the entire email history from scratch every time I open the app.

It’s beyond annoying for me. I started using other email apps as Apple broke it with the iOS13 update.

PLEASE FORGIVE THE UPPER CASE, BUT THIS IS IMPORTANT:

AS I INDICATED ABOVE, SELECTING JUST ONE INBOX (YOUR MOST IMPORTANT ONE), RATHER THAN THE USAUAL DEFAULT “ALL INBOXES”, SOLVES AMOST ALL MAIL APP ISSUES.

A KLUDGE, NOT A FIX FOR BUGGY SOFTWARE, BUT AT LEAST IT WORKS. :)

I’ve had loads of Mail issues, most of them cleared up now, but slow mail updating slowly persists.

We have Office 365 / Exchange via Rackspace and never had problems until iOS 13. Mail app configured as Push.

common problem is that the Mail badge notification shows new inbox messages or mails but the Mail app itself doesn’t it. I can force seeing it by exiting Inbox and reopening it, but it’s really frustrating to have to do that. Basically the mail folder I am in does not update while I am viewing it. But exit and reopen and it usually updates.

Anyone else have the same?

Hello vdpillar, I share your frustration, but in my case, it is sufficient to switch to the "All sent" and then back to the "All inboxes" to get the emails updated ... this is still annoying and and unacceptable as you say, but I hope that you might be able to try this because it might save you a little of the extra time that it takes to hard reset your phone.

It is quite extraordinary that Apple have still not fixed this problem after such a long time since iOS 13, despite attending to other minor issues in 13.1, 13.2 and 13.3. Hopefully a solution might come in 2020 ... or maybe 2021.

FWIW this worked for me. Turned everything Siri related off, waited for a bit (an hour or two maybe), turned all the Siri stuff back on and, Bingo! All is well again. Thank you for the suggestion/help.

i sudpect all that is needed to prove if this will work for you is to go to all the folders for all your mail accounts and delete any messages you don't want.

in the mail app, select mailboxes, then pick a folder. if its all rubbish the do Edit->select all->delete. this is important on the deleted mail folder, mine was huge and full of rubbish.

if this heps the performance of the mail app (leave it a few days to judge things) then go into the passwords and accounts page in settings, select each mail account , goto the account, advanced, and you can select where the archive, trash, and sent mail folders live. i chose to keep them on my phone.

thus i cannot see sent mail from my mac, but the advantage is reduced net traffic from the mail app and faster response times and less battery use.

-Steve

I just had issue with god ole iPhone 7. aol email was working fine until recent update ios13 .3.1! whatever email not downloading , not showing , error message at bottom . all kind of issues email totally screwed up . my solution was delete aol mail account then renter add it back with automated aol apple settings . it works fine and fast now., no problems now. I believe has something to do email settings that need to be updated too. hope this works for all people with this problem .

Hi everyone

I’ve also been having the exact same problems across ALL my devices, my wife’s brand new iPhone 11 Pro Max, my iPhone 8 Plus, and now my brand new iPad Pro 12.9 2020 setup as new device, so it’s definitely not hardware related!

HOWEVER, I ‘may’ have found out how to fix it, it’s been working on my iPhone 8 Plus so far, have t tried it on anything else. Basically, I never used to use the threading feature of mail. I’ve now switched all the buttons on in ‘Threading’ and push is working more or less instant even with the screen switched off. Before this, push would only work correctly if the screen was on.

please report back to me...