mail slow to update in iOS 13

I have a brand new iPhone 11 Pro. It is updated to the latest iOS 13 update. I will get notifications and badges for mail saying that I have new mail but when I go into the mail app there is nothing there. It can take 5-8 seconds for the new mail to show up or I have to manually refresh it to get the new mail to show up.


This only started happening after updating to iOS 13 which I did on an iPhone Xs before updating to the 11 Pro and it was doing the same thing on the Xs.


This is really annoying and a time suck. If I see I have new mail, I want to read it right away not wait for it to download. If I get the notification, it should have downloaded in the background first. This is 2019 after all.

iPhone 11 Pro

Posted on Oct 10, 2019 3:59 AM

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Posted on Oct 30, 2019 9:46 PM

OK so right after I posted my last post it started to act up after I clicked on the bottom left icon to view unread messages only. After that m, email acted up and started to freeze. After talking to AppleCare on the phone for about an hour trying to troubleshoot they had me delete my accounts again, turn off iCloud mail, then delete the Mail application on my phone, and lastly resetting the phone by turning it off. I waited a few seconds turned the phone back on, reinstalled the Mail application, turned iCloud back on, and re-added my Gmail account. All seems to be working very smoothly at the moment. Sounds like alot but not so bad when you do it one step at a time.

297 replies

Jun 10, 2020 5:12 PM in response to ecacsimon1

They’re on top of the world. Why should they give a **** about making quality software? Your business means nothing, reiterate, nothing to them. They’ve proven that. They’re incapable of making a good email app. Jesus, one would think they could DO ONE THING RIGHT.


They’ve clearly shown they don’t give a f*clk. They simply don’t. Apple sez **** your business.


They don’t care.

Jun 27, 2020 8:27 AM in response to ishaqmir

As someone who has been concerned about this issue, I have to apologize for the tone of my previous posts; I was angry. I truly feel that many developers at Apple who actually use Apple products on an everyday basis care about this. I suspect that they are not given the time they need to debug software in the face of ever-increasing competition and unreasonable expectations—I have no doubt that they want to make quality software that lives up to traditional Apple standards.


The problems have not been entirely addressed. There is, though, a far shorter wait for email to appear in the inbox, from my experience on an iPhone 7. It’s down to 10 seconds or less. But I am still troubled by the inconsistency in badge counts between devices sharing the same accounts. They’re on the right track though—it’s clear they’ve worked hard on this version.


I will give them the benefit of the doubt that they’re working on it. I hope that by the final release the problem will be resolved.


I can only suppose that this is a management problem and not a developer problem. Apple needs to realize that people with important jobs to do rely on reliable push email; this is a critical regression that needs to be addressed. Like many others, I want to see a return to stability that the Apple I know and love has been known for.



Jun 27, 2020 12:34 PM in response to thewhitehart

A very diplomatic answer for a frustrating issue that seems to be taking ages to address. I paid over £1000 for my phone and I expect it to work correctly with apples own Apps. I can understand if it was 3rd party.

Ironically I get the notification sound straight away but like you say it takes a decade by today’s standards to show on the phone. Even when the phone says “updated Just now”. I’m going to switch to the outlook mail app and see if that works better.

Jul 4, 2020 4:52 AM in response to ishaqmir

I agree with you but if people continue buying their phones then Apple is not going to give a penny. I am planning on seeing a bit more of other phones like Galaxy! Less expensive and does basically everything that Iphone does. Making this story short, Apply has become the worst when it comes to fix the phone issues, do I am turning my back on them as well.

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mail slow to update in iOS 13

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