mail slow to update in iOS 13

I have a brand new iPhone 11 Pro. It is updated to the latest iOS 13 update. I will get notifications and badges for mail saying that I have new mail but when I go into the mail app there is nothing there. It can take 5-8 seconds for the new mail to show up or I have to manually refresh it to get the new mail to show up.


This only started happening after updating to iOS 13 which I did on an iPhone Xs before updating to the 11 Pro and it was doing the same thing on the Xs.


This is really annoying and a time suck. If I see I have new mail, I want to read it right away not wait for it to download. If I get the notification, it should have downloaded in the background first. This is 2019 after all.

iPhone 11 Pro

Posted on Oct 10, 2019 3:59 AM

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Posted on Oct 30, 2019 9:46 PM

OK so right after I posted my last post it started to act up after I clicked on the bottom left icon to view unread messages only. After that m, email acted up and started to freeze. After talking to AppleCare on the phone for about an hour trying to troubleshoot they had me delete my accounts again, turn off iCloud mail, then delete the Mail application on my phone, and lastly resetting the phone by turning it off. I waited a few seconds turned the phone back on, reinstalled the Mail application, turned iCloud back on, and re-added my Gmail account. All seems to be working very smoothly at the moment. Sounds like alot but not so bad when you do it one step at a time.

297 replies

Apr 11, 2020 9:16 AM in response to George B. Mitchell

This issue has remained unresolved for months now. Not a word from Apple either. There are more and more issues pupping up on apple products. I have to spend more and more time every day resolving various types of problems that surface. This morning for instance, impossible to install the last update on Apple Watch. It remains stuck at "Verifying". I tried multiple suggestions. None works so far. Unresolved issues seem to be the new Apple reality.

Apr 24, 2020 2:59 PM in response to Scott Raymond

I have the exact issue too. Mail worked OK until IOS 13... and now with every update it seems worse. I've tried removing and re-adding my mail accounts, deleting and reinstalling mail app, reseting network settings that just got me more problems with lost wifi passwords not being resynchronised from icloud keychain, turning off siri ... nothing helps. Mail on my iphone is totally unusable! I have to restart my phone, kill the app a few times and still end up waisting 15minutes and 50% of battery just to read and replay ONE SINGLE EMAIL !


Sorry to say, but if this issue is not resolved soon (and I mean VERY soon) I will have to change to android! Mail on a phone is the most important, yes, THE MOST IMPORTANT business app. No mail no business. No business no money. No money no iPhone! Get the picture?!


JF.

Apr 26, 2020 11:16 PM in response to ltcoleman

I’d be interested in reading current articles that explore the “why’s” as well.


You’d think broken push mail would be a priority for Apple to fix. It’s a serious regression. I’ll sometimes get mail pushed to the iPhone but not the iPad. I’ll get a new mail badge, and the message fails to appear in the inbox more often than not. Only a manual refresh or toggling of the unread filter will reveal the message. This has been going on since September 2019!


I tried switching to “fetch,” and even that isn’t reliable.


This should be embarrassing for Apple. They ought to apologize if they can’t fix it. Yet they continue to put their heads in the sand.


I switched from Windows XP to Mac back in 2005 because Microsoft failed to fix their buggy OS and took an arrogant approach towards customer complaints. Apple seems to be taking a page from Microsoft’s old book.


I never thought I’d imagine being as disgusted with Apple’s software quality as I am now.

May 13, 2020 7:23 AM in response to ishaqmir

Do not bother trying to fix this issue. It’s most likely a problem with RAM management in iOS 13. Apple is well aware of it but are unable to fix it. Otherwise they would’ve fixed it already.


Instead of admitting it, Apple chooses to drive their users nuts by feigning knowledge of the issue when receiving complaints, ignoring bug reports, or wasting your precious time with meaningless resets and iOS/iPadOS restores.


Apple is a spectacularly profitable company. Acknowledging these complaints about the Mail app would do more damage to them than simply ignoring them.


These complaints have cost Apple’s customers a great deal of time and money. But they do not care because it’s not hurting their profits. They are perfectly fine with making sub-par software nowadays.


Expect more bugs. And do not expect this bug to be fixed in iOS 13, if at all.

May 13, 2020 7:34 AM in response to thewhitehart

Thank you "the whitehart" for your lucid letter.


I'm afraid you are completely correct. I have reluctantly come to realise that Apple has gradually become complacent in its current leading position, and they have simultaneously become less innovative and more unresponsive to customers' concerns. In the long-run, this does not augur well for Apple as a company, but they seem to be oblivious of this in the comfort of the super-profits they are presently enjoying.


I still harbour a slim hope that they might address this "Mail" issue in iOS 14, but I am becoming more and more pessimistic. The future will tell.


May 13, 2020 9:25 AM in response to angapmac

Thank you "the whitehart" for your lucid letter.


I'm afraid you are completely correct. I have reluctantly come to realise that Apple has gradually become complacent in its current leading position, and they have simultaneously become less innovative and more unresponsive to customers' concerns. In the long-run, this does not augur well for Apple as a company, but they seem to be oblivious of this in the comfort of the super-profits they are presently enjoying.


I still harbour a slim hope that they might address this "Mail" issue in iOS 14, but I am becoming more and more pessimistic. The future will tell.


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mail slow to update in iOS 13

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