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Occasionally, not always, after the Catalina upgrade, whenever my macbook sleeps, I lose the keyboard and the touchpad.
I must use my fingerprint to log in and once I do, I have no touchpad nor keyboard. I need to reboot everytime this happens.
I have the exact same issue and I am POSTIVE it is not a hardware issue because I actually had to return my MacBook THREE times and exchange it for a new one because we though it was a hardware issue. It is not and Apple is IGNORING this issue completely which is honestly VERY ANNOYING. Nothing I tried seemed to work.
Thanks for replying. I don't intend to make any physical repairs given it's a brand new laptop which has basically failed out of the box. I'd be interested to hear the outcome of your repair though.
Only happens on my home network and not my work's network. I wish I was in the position to more easily try different modems on my home network
Try it using your phones WiFi hotspot. Connect your macbook to your phones hotspot, put the MacBook to sleep, switch off your phone’s hotspot and then wake up the MacBook.
ok - No delay at all - Thank you ngowerjo
So it is my routers or my provider... How to fix I wonder? I guess I will go check google.
Cheers
well, with the new 10.15.6 i got a delay after wake up, but kb and tp works.... about a minute, more o less... but works... no need to power off and lose all my work....
never had to reboot. but to be very patient after wake up. mostly 30 seconds. sometimes longer.
there is no solve for now :(
I've not heard of anyone having to restart, but some have had seriously long delays waking. Let it go for a couple minutes just to make sure (if you already haven't.)
back from apple store. they know about it. future catalina updates will not fix it. there will be a firmware update for some macs in the future.
Thanks for that update. Not ideal. But good to know. Cheers
apple is aware.
wait for firmware update. it's something with the t2 chip.
at least they told me in an apple store.
waiting for 8 month now. counting.
Literally nothing helpful about this comment. Does absolutely nothing to answer the question. Please read the question and answer it
I can't believe it wasn't fixed yet.
I have this problem for about 3 months now. So annoying.
@ianaylon
OH NO!!!!
I fixed it a couple of months ago by changing my router - has been great.
Updated OS 10.15.6 (19G2021) yesterday .... OH NO! I am experiencing again...
WTF!!!!!!
Your MacBook is saving power when sleeps
or maybe the Touch Bar Engine failed
try reinstalling macOS by pressing command+r during boot up
Clearly you didn't read the 15 pages of discussion or you wouldn't have wasted your and our time with this.
Keyboard and touchpad lost after sleep
