Keyboard and touchpad lost after sleep

The first line in the new 10.15.7 update description says:

• Resolves an issue where macOS would not automatically connect to Wi-Fi networks

Look forward to hearing if this helps anyone who's seen a correlation between this problem and their WiFi.

I had the same problem with my macs, always have to wait around twenty seconds to type my password, the keyboard is completely unresponsive. I have done all the usual things, SMC, PRAM, shut the wifi, fresh reinstall ... always the same thing.

I just found the culprit : Google Chrome ( not exactly , the problem is with the update system of chrome : KEYSTONE ).

I have completely remove all the chrome/google thing and now all my macs with different version of macOS are perfectly reactive after sleep and after hibernation.

here is the process taken from the site chrome is bad :

Go to your /Applications folder and drag Chrome to the Trash.

In the Finder click the Go menu (at the top of the screen), then click "Go to Folder...".

Type in /Library and hit enter.

• • Check the following folders: LaunchAgents, LaunchDaemons, Application Support, Caches, Preferences.
  • Delete all the Google folders, and anything else that starts with com.google... and com.google.keystone...

Go to "Go to Folder..." again.

Type in ~/Library and hit enter. (Note the "~")

• • Check the following folders: LaunchAgents, Application Support, Caches, Preferences.
  • Delete all the Google folders, and anything else that starts with com.google... and com.google.keystone...

Empty the Trash, and restart your computer.

[Link Edited by Moderator]

Well, after two weeks of testing, it appears that after using safe mode, it happens less. Still trying to figure it out. However, after mallow_pl's post, I did test a lot with the wireless, but haven't been able to reproduce it yet (with wifi on and off). I also removed the plist files for the keyboard/trackpad, and that with the safe mode appears to have improved the situation. Will test a little more (including with wifi off) and I'll update this thread if I find something.

I've been experiencing the same issue on my 2019 MBP 13" for a few months now. I've done repair install, fresh new install, PRAM and SMC reset. None of them resolved this annoying issue. The only workaround is closing the lid and let the laptop go back to sleep for a good minute, open the lid back up again to have working keyboard and trackpad.

I've been suspecting this intermittent behavior might have something to do with VMware Fusion. Then.. today, I've came across this post on VMware community. https://communities.vmware.com/thread/622447

Do any of you guys run VMware Fusion? I hope either Apple or VMware acknowledges this problem.

Well I have narrow it down to the wireless card/connection. I do use VMWare Fusion but I did had the issue with the VMWare turned off (application not running at all). It appears to me that if I am connected to one of my wireless AP (I have several) and put the MacBook to sleep, if I am not in a place where it can pick up that AP signal when it wakes up, it will freeze the keyboard/touchpad. The issue occurs less these days (like once every two weeks or something) but it still occurs. Another example is having the machine connected at home, put it to sleep, go to work or other place and after wake up, keyboard/touchpad frozen.

However, it appears to happen a lot more if I put the machine to sleep with a VM running.

Sometimes I can just press ESC several times and get the keyboard/touchpad to work. Other times I need to close the lid or ask Siri to put the machine to sleep for 2 minutes or something to fix it.

I don’t use VMWare. I have also narrowed the problem to WIFI. The same as Azkrath wrote. To check if this is your problem too, put your laptop to sleep for at least 1 minute with WIFI turned on and off and compare results.

I have submitted this bug to Apple few weeks ago through feedback assistant. Without any answer so far. I would suggest that you submit it as well. Maybe they will fix it if the would have more reports.

Okay.. I can relay to your AP disconnect theory. I did experience this at work where there are multiple APs.

While I don't have multiple APs at home, I do have a mesh network which basically consist of multiple access points.

Hi I have a solution, plug an usb keyboard and mouse and it will work. Here is my experience:

I had the same problem and I always forced shutdown keeping pressed the power button, it was my only solution. But today I realized that plugging an usb keyboard and mouse it worked. Still the mac keyboard and trackpad are not working, but I can control the mac using these usb devices and now I have the opportunity of shutdown properly the mac without affecting the OS.

After shutdown this problem is not happening its just when waking up after a hibernation or long sleep of the machine.

Apple must take care of this.

Same issue here. I'm commenting so that, maybe someday, Apple will notice and put someone to work on this...

MBPro 2019 and latest Catalina. I also run VMWare Fusion but I don't know if every time it's happened VMWare was running. My touchbar still works after waking from sleep, but the keyboard doesn't work (and keeps non-illuminated) and the touchpad doesn't work either. The taptic feedback does, though (??)

Tried resetting PRAM to no avail.

Only solution for now is to hard power off and on again. Just terrible.

I'm on a brand new 16" macbook pro. No VM ware. And same problem! sometimes 10-30 sec and it fixes itself, sometimes it doesn't. Looks like a 10.15 bug. Apple are you monitoring this ?

Also, I have wifi on all the time and for me that is a constant. Will be a real pain if I have to manually turn it off before sleep. In that case I'll probably run Amphetamine al the time!

I have discovered that when the problem appears, if you suspend the laptop via the touchbar (I have the "sleep" icon added to it), the computer sleeps... then wakes up immediately, the keyboard and touchpad work again, and macOS receives all the keypresses you may have tried when the keyboard wasn't working.

This has worked the last time it happened to me. I will see if it works consistently, in which case it would be a temporary workaround.

Apple, you should SERIOUSLY address this. Happens to me every other day.

1) Add "sleep" icon to touchbar

2) When the MacBooc wakes up and the keyboard and touchpad are not responding, press sleep in the touchbar

3) The Macbook sleeps. In my case, it wakes up again immediately.

4) When the MacBook wakes up, the keyboard and touchbar work as usual again. As a side effect, all keys pressed and touchbar inputs performed during the keyboard/touchpad failure are sent to the OS/apps.