Update to Catalina, Mail using excessive memory, cannot use Mail

Catalina update on 2017 MacBook Air...Mail using excessive memory, then crashes. Must I now try to delete all old emails, if I can before it crashes.

Posted on Oct 11, 2019 6:40 AM

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Posted on Dec 29, 2019 6:28 PM

Have sorted out my Mail issues. No updates from Apple to tackle this. No help from their support.


The only way to do it is to rebuild everything. Sigh.


The Issues:

  1. Mail ramps up to defcon 5 using 100% of RAM capacity, thereby rendering all other apps useless, or very slow
  2. Mail taking almost a minute to bring up the Print dialogue box to print or Print to PDF which I often require for major projects
  3. Mail not turning unread notification off after clicking on message, remains as unread with notification dot in Mail list
  4. Mail unable to show accurate unread message count in dock icon


Here is the process I went through... in the hopes it might help others. Most is not new to anyone who has rebuilt their Mail from the ground up. I used to do this with each new system, haven't done so for a system catastrophe such as Catalina has brought on. A few things have changed with Mail -- possibly in earlier OS versions, just haven't encounter this to notice.


Rebuild Mail in Catalina:


  1. Archive all Mail -- Control+click folders and export as mbox files.
  2. Quit Mail. Do not start Mail again until all steps complete.
  3. Navigate to Library folder -- Option+click Go menu at Finder to reveal Library folder in list. Find Mail folder. Back up by copying to another location and/or another drive.
  4. Delete Mail folder from Library after making backup.
  5. Optional -- delete Internet Accounts [if you want a really clean start]
  6. Restart.
  7. Start Mail and you should see the Create New Mail Accounts window. Create each new account you require.
  8. Import saved mbox mail -- will appear in a folder called "Import"
  9. Move imported mail messages to inbox if you want more recent mail readily accessible. Suggest no more than 10-20 at a time to give the mail server time to ingest old messages.


NEW:

  1. Mail signatures -- no longer reside within the Mail folder, so these will remain active in Mail, you just need to reassign to new email accounts if you removed them [step 5 above].
  2. Junk Mail Filters -- no longer reside within the Mail folder, so these will remain active, however, you will need to rebuild all of the folders you may have used to redirect any messages into, since these folders were within the Mail folder that was removed.


RESOLVED:

  1. Mail no longer ramps up to defcon 5 taking all resources and slowing all other apps to a crawl.
  2. Mail now actually turns the unread notification off when you read a message
  3. Mail now accurately shows the number of unread messages in the dock Mail icon
  4. Mail now prints to PDF quickly
  5. Mail now saves the entire message to a text file when saving, instead of just the header and blank message


I hope this helps others having problems with Mail and Catalina, as Apple does not appear to know how to handle or offer any update to remedy this issue.


If anyone has any comments to improve the method outlined here, by all means, feel free to offer suggestions.


Thanks.

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18 replies

Oct 16, 2019 6:05 AM in response to sterling r

Thank you so much for your reply, I want to follow up. On Sunday 10/13/19, I contacted Apple Support, and they spent several hours (in total) trying various steps, including those that you have listed here. I was to use this new user account and be sure that I was not missing anything I needed (wanted). Once I was confident that I had everything, I was to call them back and they would walk me through removing the original user acct. However, the next day I was working on getting all my previous "Mailboxes" set up on the new User. I had Activity Monitor open, watching to see if any steps would start my memory jumping up. When I added one Mailbox I had named "Scams" where I held a suspicious email, memory jumped up quickly to over 30 gigs, as had been happening on my original User acct. I deleted the Mailbox immediately and memory went back to normal usage. I wished that I had looked at the actual email before deleting, but panicked and I did not. It was some time ago that I had gotten that email, and had forgotten about it. I called Support back to let them know about this.

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Update to Catalina, Mail using excessive memory, cannot use Mail

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