Apple USB keyboard not working since Catalina update

I've tried multiple USB inputs on my MacBook Air but the USB keyboard does not work since upgrading to Catalina.

Posted on Oct 11, 2019 7:18 AM

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Posted on Nov 22, 2019 10:44 AM

Here is a solution:


I think the root cause for this issue is that a keyboard connection is not triggering a USB Event.


This issue almost always shows up when the laptop was being used without a USB keyboard for some time. So, when you want to connect the keyboard again, first connect a USB pen drive which will get recognised. This kind of wakes up the USB driver and then if you connect your keyboard, it will work.


I have tried it numerous times now and it has worked every single time.

52 replies

Oct 30, 2019 2:33 AM in response to fabrizio297

I'm having the exact same issue on both of my Macbook Pros from early 2015. Even with the Catalina update released yesterday there is no change. It's ridicules, I reboot 2-3 times a day in the office, depending on how often I have to leave my desk with my Mac.


Switching USB ports doesn't work, it has to be a complete reboot. Using an USB extension cable improves the issue a bit, which makes it even stranger... In 1 of 4 times the keyboards remains functional when using the extension cable.


@Apple: Please fix this asap!


Nov 4, 2019 8:51 AM in response to kevinm_4

Since upgrading to 10.15.1 I cannot use any USB keyboards. Bluetooth works fine, but none of the USB keyboards are being recognized by the OS. I've tried multiple reboots, resetting NVRAM/PRAM, and killing the com.apple.hiservices-xpcservice process all to no avail. I have tried this with 2 different USB keyboards

Nov 17, 2019 1:02 PM in response to kevinm_4

This is a board of sadness. I have a 1 year old iMac. Purchased a new Apple Magic keyboard, wired, for $150. Will not work. Purchased a HP wired keyboard + mouse for $20, works first time.


Apple engineers, you should be very embarrassed - sadly, based on the lack of Apple response on this thread - not a single engineer even knows what we're dealing with.


Simply put, this is embarrassing, a total disrespect for all of us who hand over our earned money to use what we want to believe is a great product by a once great company.

Mar 6, 2020 1:41 AM in response to Old Toad

Unfortunately it made no difference. The issue has happened again.


Btw the keyboard shows up in the System Report, it just doesn't work (no presses registered, caps lock doesn't light up, no attached usb devices work):


Keyboard Hub:

  Product ID: 0x1006

  Vendor ID: 0x05ac (Apple Inc.)

  Version: 96.15

  Serial Number: 000000000000

  Speed: Up to 480 Mb/s

  Manufacturer: Apple, Inc.

  Location ID: 0x14110000 / 12

  Current Available (mA): 500

  Current Required (mA): 300

  Extra Operating Current (mA): 0



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Apple USB keyboard not working since Catalina update

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