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Apple USB keyboard not working since Catalina update

I've tried multiple USB inputs on my MacBook Air but the USB keyboard does not work since upgrading to Catalina.

Posted on Oct 11, 2019 7:18 AM

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Posted on Oct 31, 2019 8:00 AM

I called Apple Support today and they fixed this issue. There was a corrupt file that had to be deleted. Here are the steps:

  1. Open Finder > Go
  2. Hold down the Option key, the Library pops up in the Go dropdown. Click on Library.
  3. Open the Preferences folder.
  4. Find the file that starts with "com.apple.HIT"... (I don't remember the full file name, as it isn't recreated later)
  5. Send it to the Trash and empty the Trash.
  6. Reboot
52 replies

Apple USB keyboard not working since Catalina update

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