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Level 1

50 points

Catalina constantly crashing when Sleep

My 2019 15inch MacBook Pro with Vega 20 always crash and reboot when it going to sleep. And each time It automatically change "switch the graphics card" option in powel setting to uncheck.

error report

error report 2

MacBook

Posted on Oct 11, 2019 7:36 AM

Best reply

MoonJ.

Community Specialist

Posted on Oct 16, 2019 5:59 AM

Hi GavinFoo,

Thanks for posting! I understand you might be having an issue with waking your MacBook Pro from sleep, and I'm glad to help.

To troubleshoot, I recommend starting with this resource: If your Mac doesn't sleep or wake when expected

"If your Mac doesn't wake when you expect

Your Mac might pause a few seconds before it wakes up. If it doesn't seem to wake at all, check for these possibilities:

Your screen brightness might be turned down.
If you're using an external display, your display might be turned off.
Your Mac might be in safe sleep. To wake from safe sleep, press the power button.
Check for a sleep indicator light, if applicable, and make sure that your Mac isn't turned off."

If this doesn't seem to apply to what's happening, try these troubleshooting steps below. Safe mode and the test user account in particular may be helpful in narrowing down the issue:

"If the previous steps don't work

These additional steps may help identify or resolve the issue:

Reset the SMC.
Reset NVRAM.
Disconnect external devices other than your Apple keyboard, mouse, and display. If that resolves the issue, gradually reconnect your devices, testing each time, until you find the device that is interfering with sleep. Then check the documentation that came with the device, or contact the device manufacturer.
Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions.
Try to isolate the issue by using another user account."

Cheers!

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219 replies

kupsh

Level 1

12 points

Jul 24, 2020 8:12 AM in response to Steve Arscott

I'm still having that issue. Woke up today to a restarted computer on login screen.

Oct 25, 2019 1:30 AM in response to GavinFoo

Go to folder /library/extensions and if there is a file in that folder "Trigger5Core.kext", move it to the trash and empty the trash.

This fixed my issue.

字杰

Level 1

4 points

Oct 31, 2019 9:48 PM in response to tonedef1976

But I don't have this file in the folder. I thought 10.15.1 could solve this problem, but it did't. I have to wait for the next version and tolerant this crash? Sad.....