iPhone 11 Pro Bluetooth problems.

Im having the same Bluetooth connectivity problems on my new iPhone 11 pro that have been discussed elsewhere. New iPhone 11 pro. Had no issues previously with iPhones. Car Bluetooth disconnects during calls After starting off connected. Work Bluetooth headset and personal Bluetooth headphones are also having problems connecting or staying connected, including mid-call. I reset all network settings in iOS and deleted and reconnected all Bluetooth devices to no avail. Running iOS 13.1.2. This is really frustrating Apple.

iPhone 11 Pro

Posted on Oct 11, 2019 2:00 PM

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50 replies

Jan 24, 2020 3:00 AM in response to DJGlenn

I have done the latest public Beta updates and the problem is still persisting. Apple CarPlay on a 2019 BMW, where my XS Max worked beautifully, but the 11 Pro Max is a disaster.


Crackly calls, connection/disconnection issues. Seems to be linked to doing multiple activities i.e. using maps, then making a call or dictating a message. It's hopeless.


My only hint as to what is wrong is that it may be linked to power management. When I plug the phone into a power source (the USB socket in the car) it seems to work better. Could be coincidence, of course.


Bottom line is the this is a sh*t show for Apple. Totally unacceptable.

Dec 31, 2019 4:45 PM in response to DJGlenn

Same thing here with iPhone 11 Pro Max and iOS 13.3.


My BMW Z4 cannot find the iPhone.

My headsets Jabra Talk 45 and Plantronics PLY V5200 disconnect (all firmwares are up to date) and reconnect automatically during a conversation which creates blanks and makes hard the other parties to follow.


I did everything (repairing, Bluetooth reset, network reset...) but nothing help.

Feb 10, 2020 2:50 PM in response to DJGlenn

I have same issue with car Bluetooth audio quality and it disconnects while connecting. The audio quality is poor with cracking noise in my 2014 Subaru. I didn’t face this issue with my previous android phone. Also while attending the call it disconnects and needs to be connected to car audio again manually which is distracting the car drive. Also the navigation audio from phone not transmitted over Bluetooth first, it does only after playing some audio from the phone.

Feb 27, 2020 11:47 AM in response to DJGlenn

Weber Since I got the 11 Pro I have had tons of Bluetooth issues I’m having to shut my phone off several times a day it will disconnect the sound will stop working or it’s horrible connectionI left Samsung galaxy forThis very reason these same issues because I don’t like my work out being interrupted I don’t like my workday being interrupted

I shouldn’t have to waste my time cycling phones on and off repairing boot Bluetooth 1 million timesThat’s ridiculous it should just work?My ten was great had no issuesDo I need to leave iPhone for the very same reasons?

do I need to leave iPhone too?

Dec 3, 2019 6:15 AM in response to DJGlenn

Just reposting my reply from another forum https://discussions.apple.com/thread/250725815?page=1

Took my iPhone 11 back to the Apple Store and explained the issue and what I had done to try to correct it. They hadn't heard of the problem but admitted there have been so many bugs with iOS 13. They replaced my phone with another 11 but said it might not fix the problem - and it didn't. They said it would hopefully be fixed with a future software update. They also said that Apple doesn't necessarily follow these posts and that it is best to notify them via their feedback link https://www.apple.com/feedback/

Go for it!

Oct 12, 2019 7:39 AM in response to DJGlenn

Yep, same here. iPhone 11 (not pro) with ios 13.1.2 -- multiple BT devices, different brands/models, all are randomly disconnecting.


Been working with Apple, they installed a BT diagnostic profile, caught some good logs of the malfunction, we'll see if they manage to fix it. I've read probably 2^37th reports of BT connection failures. How could Apple have missed that???


Meantime, my 14-day return policy is almost expired -- taking my phone back the store today. This BT problem makes the phone utterly unusable to me. Back to my iPhone 7. sigh...

Oct 14, 2019 7:37 AM in response to DJGlenn

My Beats by Apple and Apple AirPods connect via BT but act is if they are NOT connected.

Music continues to play from my iPhone 11, but not from the "connected" BT devices.

Makes my phone unusable in a lot of situations.

So I've got over $300 in BT earphones with a $700 iPhone that I can't use.

Apple, if you're going to remove the headphone jack, you better make sure Bluetooth works!

Very frustrating.

Nov 4, 2019 4:32 PM in response to georgi211

I was having issues with my Bluetooth connection between my iPhone 11pro max and my 2016 Toyota Rav4. Called Apple support and the made me reset and all that stuff but the problem persisted. As it turns out I think the issue was with my Huawei watch 2. See I appreciate iPhones as much as the next guy but I'm not a fan of the Apple watch or the walled garden for that matter. Anyway forgetting the Android watch fixed it for me. Hope this helps anyone who might be in the same predicament.

Nov 9, 2019 6:08 AM in response to georgi211

Having the same problem. Connect iPhone 11 pro max via Bluetooth to 2018 Subaru STI. Phone makes crackling noise during phone calls very disappointing. This is the first iPhone I’ve ever had and none of my androids have ever experienced this problem. Please fix your phones as I will shortly go back to being an android user because of this simple issue. Just very disappointing.

Nov 11, 2019 1:07 PM in response to DJGlenn

I am on 13.2.2 and maybe out of Bluetooth issues. Two calls with no issues with Sony Bluetooth headset so far. What I did was that I followed these reset instructions on my iPhone 11: press volume down then up and then keep power button pressed until phone reboots. Then pair the devices. After this there has been no issues. At least today with the two calls I made. Let’s see if this continues to work or not...

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