Scratched watch face

I have the same issue. Splashed out on the series 5 stainless steel with Milanese Loop 3 weeks ago thinking the sapphire screen would be bullet proof and already it has several scratches on it. I've been really careful and it's not been knocked or dropped. I've had the series 1,3 & 4 in aluminium in the past and have never seen a scratch on them. Very disappointed after spending the extra on this one.

I understand this is upsetting, but I have a Stainless Steel Series 4 (so it is probably about 15 months old) with the Sapphire glass and even though I am not the most careful person, the screen is still perfect.

Me too! I have not been rough or banging against things, in fact I have a broken foot so definitely not getting around, I noticed a very deep scratch on my (2 month old) series 5. I thought it was a crack, no visible impact damage or marks. The shop staff don’t really care, a female assistant stated that she wasn’t the one wearing the watch so couldn’t tell me what materials or circumstances would cause a scratch so deep! I have been given the options to get repaired at a cost of £300, or purchase a new watch at £400, and add on apple care. Prior to purchasing I asked a shop assistant specifically about the screen’s integrity, he advised the screens are very strong and would not be damaged easily. When I think of the money I’ve spent over the years on apple goods. Shocking customer service!

I’ve had the exact same issue. It’s practically brand new. I’m not a very active person and I’m extremely careful with it because I’m so scared of scratches - still within a few days of purchase it was full of tiny scratches around the edges and middle of the screen. Very disappointing as I was assured it wouldn’t scratch easily and so I didn’t bother with a protector.

Since I posted here at the end of January about mine developing scratches after only a couple weeks of use, I can now say the scratches have disappeared! I’m thinking they were just in the screen coating and now after 4 months of daily use and rubbing/cleaning of the screen they’ve worn away. So I’m now quite happy with the sapphire’s scratch resistance. Anyone else found this?

I have been wearing the gen 1 watch for years and have zero scratches as I have a desk job. I have owned this series 5 for three weeks and it has scratches one of which is pretty deep. I am thinking it’s a simple as putting my hands in my pockets that is scratching the face

Same issue here, Apple watch serie 5 bought last december is full of scratches. In comparison, my 20 years old swiss watch with real sapphire glass has none...

I will definitely open a claim for quality issue as i am far from satisfied with the scratch resistance.

Same here. I has a series 2, and was less careful with that one. I had it about 4 years, no cracks or scratches. Eventually the battery swelled and screen popped off, but it was getting old anyway. I bought a series 5, and it accumulated scratches after about a month. They want like $300 to repair...

I have an Apple Watch and on the second day I noticed it had a scratch. I had bought the watch brand new at the source the previous night and the next Morningstar had scratches all over the side of the glass. It make me mad that we pay so much money for something that only lasts a day

Yes this just happened to me! I purchased the new Apple Watch SE 44mm about 2-3 weeks ago now and it already has a scratched face. Never banged it or dropped it etc. All my other apple products have been fine and have has no issue... Seems like the apple watch has a very soft glass display.

I hear you, I think the quality of the glass isn't up to usual wear and tear like previous versions. I know you have to pay extra to get the same quality and hardness of glass as previous versions from v5 forward. While this is only what I've been told it feels right to me. They do scratch very easily which is a shame as they are a precision product and once damaged they depreciate significantly. Come on Apple you can do it, with future versions, this is not good!

I have an old aluminum Apple Watch 2 that I wear for exercise and tennis to avoid getting more scratches on the 5. It scratches too, but not as easily as the 5. Ironic.

I bought the Apple Watch Series 5 and have only wore mine a couple times and have not touched it on anything and there is scratches on mine as well! What can we do about this???

Same thing is happening with my apple watch. It's brand new, titanium, always really careful with it but there's this weird spider web thin scratches appearing all over the screen. I have my iPhone XS Max for a long time now, no scratches but the apple watch, for some unknown reason there's scratch showing up. I wear a jacket to work and it's soft. Is this a defect of the screen? It's really bizarre.

Bought the stainless watch about a month ago. Already it has a similar fine scratch on the screen

despite only everyday normal use. Didn't drop it or anything else unusual. I

have had a Swiss watch with a sapphire screen for 30+ years and NO scratches,

so the Apple sapphire seems to be considerably less durable. I bought the

stainless version specifically for this reason, so pretty disappointing. Apple support seems to just shrug their shoulders and say take it to the store. Guy in the store says, "It's scratch resistant, not scratch proof." Well, based on it what I am reading here and seeing myself, it is not as scratch resistant as typical watch sapphire crystals. I really wonder if these are defective in some way.